Need help getting RMA - cannot get through on CSR phone line

Hi lenovo ,
I bought a brand new T400 laptop recently. It has issues so we want to return it.
We ordered something else and it came back with something else.
I have been trying to contact the customer support for almost a week and has kept the line open for 4-5 hours daily and cudnt get any one online to get my RMA number.
This is a good way of passing the invoice date 21 days return policy days. Thats not good business ethics.
Please please please help me .
Thanks
Monica

Monica,
I appreciate your frustration and desperation in posting here.. I can assure you that the phones are clogged right now due to a combination of all the promotions that been ongoing since November, and customers calling to check status, change, cancel, etc.
This is not a dodge to push people past 21 days. Please send me a private message with your order number and your specific concerns - what you ordered vs what you received, and I'll ensure you get some help on this.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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