Need help/guidance with how to add a rescue email to my apple ID
Ive been unable to access my itunes account because it keeps on asking me for my security questions (which i have never been asked before) I have unfortunetly forgotten the answers and realize that i can send myself an email with the answers. However i didnt add a rescue email when making my apple ID so could someone walk me through the steps as to how to do this now.
thanks
You won't be able to add a rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
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Welcome to the Apple Community.
1. Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
2. If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
3. If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
How can I add a rescue email it my Apple ID?
Hi, I forgot my answers for my security questions and I have to add a recovery email to recover my answers... So how can I add a rescue email to my Apple ID?
Thank you
~
EdileyYou won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT5312 how to add a rescue email after you have already made an apple id?
How do you add a rescue email to your apple id if you already have a apple id made?
If you know the answers to your security questions then steps 1 to 5 on the page that you posted from should let you add one : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side answer the 2 questions and you can add one.
If you can't remember the answers then you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use those steps to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
HT5312 how to add a rescue email
i just want to know how to add a rescue email, cause in the manage id, theres no rescue email. i just want to know how to add a rescue
email so i can restart my secret question.You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102995) -
How to add a rescue email to an existing apple ID ?
how to add a rescue email to an existing apple ID ?
Click here for information. If you can't add one through the method described in that article(it requires correctly answering two of the questions), contact the iTunes Store staff via the link in the 'Additional Information' section.
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If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?
I verify my identity just by logging in with my password, not being able to add a rescue email address without answering the security questions is just extra hastle and doesn't increase security. No one knows my password so how could they break into my account? I understand having security questions to change your password but not for adding an email address.
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how can i add a rescue email address to my apple ID coz i forgot to put one when i was creating my account.. is there anything i can do? coz i forgot my security question answers.. PLZ Help meeeee THX
If you aren't getting the reset link as described on the page that you posted from (you won't be able to add a recus email address until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
How can i add a Rescue Emile without calling apple support ?
hello , i want to add a rescue emile to my apple id and i can't , i cant either call them because i'm in SA and they don't have a number to call here so please help me .
You can't add a rescue email address without being able to answer 2 of your security questions, you will need to contact Apple to get them reset.
As South Africa isn't on this page : http://support.apple.com/kb/HT5699 , then you can try contacting them via this link, saying that you don't have a rescue email address and that you are in South Africa (which isn't on the HT5699 page) and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Pls someone tell me how to add a rescue email address to my account ...I cannot purchase stuff coz it keep asking me to answer the security questions I av forgotten the answers.....thank you
You can't add one without being able to answer 2 of your questions, so you will need to get them reset first - see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
When you've got them reset you can then add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
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