Need Help in configuring workflow Notification Mailer with IMAP

Hi,
i've configured the notification mailer successfully with SMTP and it's working fine , users can receive mail notifications but the INBOUND processing doesn't work.
i've created a new mail account on the IMAP server (Outlook 2007), but when configure the Notification mailer from OAM it gives me the following error:
Unable to connect to the mail account. Check the host, user name and password.
i tried many documents from the web but till know i can't have a solution for this issue.
EBS version : 11.5.10.2
Please note that i don't have access to MetaLink.
please help if you have any suggestions.
Thanks..
Edited by: Smarteng on Mar 13, 2012 6:53 AM

i've configured the notification mailer successfully with SMTP and it's working fine , users can receive mail notifications but the INBOUND processing doesn't work.
i've created a new mail account on the IMAP server (Outlook 2007), but when configure the Notification mailer from OAM it gives me the following error:
Unable to connect to the mail account. Check the host, user name and password.
https://forums.oracle.com/forums/search.jspa?threadID=&q=%22Unable+to+connect+to+the+mail+account%22&objID=c3&dateRange=all&userID=&numResults=15&rankBy=10001
Thanks,
Hussein

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Is it possible to configure workflow notification mailer for two different Domains ?
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please guide me through some docs .
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EBS R12.1.3
Sun Solaris 11
DB 11g
First i apologize for users here becasue i have to repost this. May be i did not ask proper question last time
Currently my users got the internet expense or requsition approval in an email with an attachment and when users open the attachment the Oracle HTML page open and allow click on approval or reject. This works fine from outlook email from desktop. But when users receive the email on iPad the attachment does not open. It give the blank page.
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Pleas see the following links/docs.
http://search.oracle.com/search/search?search_p_main_operator=all&group=Blogs&q=iphone%20weblog:stevenChan
How To Get Oracle iProcurement Workflow Notifications To Work For Outlook On Blackberry or Other Mobile Devices Such As Phones and Tablets (Doc ID 1424978.1)
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Hussein

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at oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag(NotificationFormatter.java:3461) at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:578) at oracle.xml.parser.v2.XMLContentHandler.endElement(XMLContentHandler.java:210) at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1345) at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:362) at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:308) at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:337) at oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages(NotificationFormatter.java:354) at oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(SMTPMessageHandler.java:96) at oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.read(SMTPOutboundProcessor.java:796) at oracle.apps.fnd.cp.gsc.SvcComponentProcessor.process(SvcComponentProcessor.java:604) at oracle.apps.fnd.cp.gsc.Processor.run(Processor.java:283) at java.lang.Thread.run(Thread.java:619)

Please post the details of the application release, database version and OS.
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Java Notification Mailer Fails to Send Email Notifications with Framework Regions (Doc ID 339718.1)
Notifications With Embedded Framework Regions Are Not Mailed or Sent (Doc ID 309856.1)
Troubleshooting Inbound & Outbound Email Notifications (Doc ID 1184846.1)
Workflow Mailer not Sending Notifications java.net.ConnectException: Connection refused (errno:239) (Doc ID 972161.1)
Not Receiving Workflow Email Notifications Possible Connection Refused Error (Doc ID 464016.1)
Connection Refused Errors in Mailer Log After Applying ATG RUP4 (Doc ID 403431.1)
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Hussein

Problem with the Workflow Notification Mailer

Hi Community,
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Santiago Meneses
[email protected]
Quito-Ecuador

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Notification mailers can also process e-mail responses from users, using the Internet Message Access Protocol (IMAP). A notification mailer uses a Java-based e-mail parser to interpret the text of each message and create an XML representation of it.
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Logs into its IMAP e-mail account.
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However, to avoid sending unnecessary warnings due to bounced or auto-reply messages, each mailer node stores a list of e-mail addresses from which it has received unsolicited mail, and does not send any further warning messages to those addresses. Instead, if the node receives a second unsolicited message from a particular address, the notification mailer discards the message and raises the oracle.apps.wf.mailer.unsolicited event. You can optionally define a subscription to this event if you want to perform some other action in response to the second unsolicited message. For all subsequent unsolicited messages, the notification mailer simply discards the message.
For more Info Please refer Oracle Workflow Administrator's Guide
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Chetan

Need help with Workflow notification mailer setup

Hi all,
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http://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=231286.1
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Hello
I am on 12.0.6
I want to know how to enablke workflow notification mailer and how it can help me?
Do i need to seperately license it?
is there any patch that i have to apply in order to use it
Please advice and help me with my query

Hi,
I want to know how to enablke workflow notification mailer and how it can help me?See the documents referenced in this thread.
Workflow Configuration and Troubleshoot
Workflow Configuration and Troubleshoot
Do i need to seperately license it?No.
is there any patch that i have to apply in order to use itSee the thread referenced above.
Regards,
Hussein

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It only runs for a few minutes before ending in error.
I attached the last Workflow Notification Mailer log entries begining around where the component exited with the error above. I suspect that one of the error messages above is the problem. I can send more of the log if necessary.
Due the error message above regarding the maximum number errors we have updated wf_notifications and wf_items table for any rows that are 'WFERROR' to CLOSED status and to a mail_status of SENT. In wf_items we set the end_date to the sysdate for the items where the item type = 'WFERROR'. Despite this we are still receiving this error with the Workflow Notification Mailer.
Does anyone have an idea what is causing the component to shut down with this message? I would greatly appreciate any help with this issue that we are having.
Thank you, Greg
Message was edited by: GregTruta

Hi Greg,
Please see:
Users Suddently Stop Receiving Email Notifications (Doc ID 467516.1)
Error in log ~ The agent could not be found: ECX_INBOUND (Doc ID 1188056.1)
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Workflow notification mailer hangs with status starting

Hi,
I found that workflow notification mailer process had failed to start. I started it manually by selecting the start option from drop-down box. Now the status shows as starting, and has not at all changed. On selecting the refresh option from drop-down menu, the next page errors out as invalid status.
Has anyone faced this issue. Thanks in advance.
Thanks,
Jay

Hi,
Found the solution. The problem was with the IMAP and SMTP server configuration. Gave the correct names and it started working fine.
Jayant

Plz help me...!!!! Workflow Notification Mailer

Hi all....,
How to configure Workflow Notfication mailer for oracle Alert in R12. Please provide the complete steps.. Its urgent.. Plz help me..
Regards ,
Madhan

Hi,
But its not working. can you give detailed steps regarding this please.... its urgent... help meAll the steps are documented in the notes referenced in the link above.
What part is not working? Can you find any errors in the Workflow log file?
Go through the following documents, it should be helpful in troubleshooting the issue.
Note: 753845.1 - How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer Issues
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=753845.1
Note: 741601.1 - Oracle E-Business Suite Diagnostics Test Catalog for 12.0.6 RUP 6
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=741601.1
Regards,
Hussein

Workflow notification mailer not starting after APPS pwd change

Workflow notification mailer not starting after APPS pwd change
The error in the WFMAILER log is
[appprod@nalinoes04 ABPROD_nalinoes04]$ cat WFMAILER1300061.txt
wferr:
- WFXXX_DB_CONNECT CODE=1017 CONNECT=APPS
cpid=1300061, logfile=/abprod/comn/admin/log/ABPROD_nalinoes04/WFMAILER1300061.txtparams=, status=Running, debuglevel= Error Done.[appprod@nalinoes04
Can you please advice ?
EBS 11.5.10.2
DB 11.2.0.1

There is no upgrade, just a usual APPS password changeYou still need to bounce the application services.
The error you have posted above does not tell much about the issue. Please clear the log file, reproduce the issue, and check the log file then.The FNDCPGSC log file
[Oct 23, 2012 12:42:42 PM CDT]:1351014162195:Thread[BES Dispatch Thread,5,main]:0:-1:nalinoes05:172.25.80.54:-1:-1:EXCEPTION:[SVC-GSM-WFMLRSVC-1327162 : oracle.apps.fnd.cp.gsc.SvcComponentStateMachine.updateComponentStatus(Logger, Connection, int, String, String)]:BEGIN (Logger{mLog=[$Header: AppsLog.java 115.76 2004/07/27 17:30:17 kkapur ship $ @16720915 {oracle.apps.fnd.profiles.ExtendedProfileStore@9980d5}],mUniqueId=SVC-GSM-WFMLRSVC-1327162,mLevel=4}, oracle.jdbc.driver.OracleConnection@76ab2f, 10006, DEACTIVATED_SYSTEM, This automatic Service Component has been restarted the maximum of 10 times after stopping with error. Thus, it has been system deactivated -> oracle.apps.fnd.cp.gsc.SvcComponentContainerException: Could not start component; performing rollback -> oracle.apps.fnd.cp.gsc.SvcComponentException: Validation failed for the following parameters -> {OUTBOUND_SERVER=Unable to make a network connection.}. Parameters were -> {INBOUND_MAX_IGNORE_SIZE=1000, INBOUND_MAX_LOOKUP_CACHE_SIZE=100, ATTACH_IMAGES=Y, ALLOW_FORWARDED_RESPONSE=Y, INBOUND_UNSOLICITED_THRESHOLD=2, NODENAME=WFMAIL, SEND_UNSOLICITED_WARNING=Y, AUTOCLOSE_FYI=Y, INBOUND_PROTOCOL=IMAP, PROCESSOR_READ_TIMEOUT_CLOSE=N, ATTACHED_URLS=WFMAIL:ATTACHED_URLS, TEST_ADDRESS=NONE, PROCESSOR_OUT_THREAD_COUNT=1, EXPUNGE_ON_CLOSE=Y, ATTACH_STYLESHEET=Y, OUTBOUND_CONNECTION_TIMEOUT=120, INBOUND_MAX_RET_EMAIL_SIZE=100, MAX_INVALID_ADDR_LIST_SIZE=100, PROCESSOR_MAX_LOOP_SLEEP=60, SEND_ACCESS_KEY=N, PROCESSOR_IN_THREAD_COUNT=1, FRAMEWORK_APP=1, CLOSED=WFMAIL:CLOSED, INBOUND_FETCH_SIZE=100, SUMMARY=WFMAIL:SUMMARY, ENABLE_STYLESHEET=N, PROCESSOR_ERROR_LOOP_SLEEP=60, OPEN_MAIL_FYI=WFMAIL:XXAB_OPEN_IBE_WF_MAIL, FRAMEWORK_RESP=20420, ALTERNATE_EMAIL_PARSER=oracle.apps.fnd.wf.mailer.DirectEmailParser, INBOUND_PASSWORD=_!08^@@690^6@6$$^#9^#6#!0$04868!@$^86$!!`}0$8|&%%+++|9|*@, HTTP_USER_AGENT=Mozilla/4.76, RESET_NLS=N, PROCESS=PROCESSED, OPEN_MAIL_DIRECT=WFMAIL:OPEN_MAIL_DIRECT, PROCESSOR_LOOP_SLEEP=5, MESSAGE_FORMATTER=oracle.apps.fnd.wf.mailer.NotificationFormatter, [email protected], FRAMEWORK_USER=0, CANCELED=WFMAIL:CANCELED, OUTBOUND_PROTOCOL=SMTP, ACCOUNT=svc_oracle_mail, DISCARD=DISCARD, FROM=ACCO Workflow Mailer, PROCESSOR_DEFER_EVTDATA_READ=Y, SEND_CANCELED_EMAIL=Y, WARNING=WFMAIL:WARNING, PROCESSOR_MAX_ERROR_COUNT=10, INBOUND_CONNECTION_TIMEOUT=120, HTMLAGENT=http://nalinoes04.abd.ad.acco.com:8000/pls/ABPROD, INBOX=Inbox, OPEN_INVALID_MORE_INFO=WFMAIL:OPEN_INVALID_MORE_INFO, INBOUND_SERVER=lin-hera.na.acco.com, OUTBOUND_SSL_ENABLED=N, OPEN_MORE_INFO=WFMAIL:OPEN_MORE_INFO, MAILER_SSL_TRUSTSTORE=NONE, INLINE_ATTACHMENT=N, OPEN_INVALID=WFMAIL:OPEN_INVALID, EMAIL_PARSER=oracle.apps.fnd.wf.mailer.TemplatedEmailParser, DIRECT_RESPONSE=N, OPEN_MAIL=WFMAIL:OPEN_MAIL, MORE_INFO_ANSWERED=WFMAIL:MORE_INFO_ANSWERED, HTML_DELIMITER=DEFAULT, FRAMEWORK_URL_TIMEOUT=30, COMPONENT_LOG_LEVEL=5, SUMHTML=WFMAIL:SUMHTML, PROCESSOR_READ_TIMEOUT=10, DEBUG_MAIL_SESSION=Y, OUTBOUND_SERVER=nalinoes04.abd.ad.acco.com, INBOUND_SSL_ENABLED=N})
Please see these docs.
How to Troubleshoot 'Validation failed' Errors when Starting the Mailer [ID 463354.1]
Unable To Make A Network Connection For IMAP Username/Password In Workflow Mailer Configuration [ID 784247.1]
Workflow Cannot Connect to IMAP Sever: "Unable to Make a Network Connection" [ID 577592.1]
Error Validation Error Has Occurred: Unable To Make A Network Connection During Mailer Setup [ID 834054.1]
Unable To Connect To The Mail Account. Check The Host, User Name And Password [ID 1123684.1]
How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer For Sending Email Notifications [ID 753845.1]
Workflow Mailer Will Not Start Stays In Starting Status [ID 837893.1]
Thanks,
Hussein

Workflow Notification Mailer error

Hi all,
I am logged in Application Manager and it shows that Mailer "Stopped with error".
Service Instances for Generic Service Component Container shown as running.
Here is what I see in Mailer Details:
Definition
     ID          10006          Name          Workflow Notification Mailer
     Startup Mode          Automatic          Container Type          Oracle Applications GSM
     Inbound Agent          Workflow Notification In Queue          Outbound Agent          Workflow Notification Out Queue
     Correlation ID
     Status Information          This automatic Service Component has been restarted the maximum of 10 times after stopping with error. Thus, it has been system deactivated -> oracle.apps.fnd.cp.gsc.SvcComponentContainerException: Could not start component; performing rollback -> oracle.apps.fnd.cp.gsc.SvcComponentException: Validation failed for the following parameters -> {OUTBOUND_SERVER=Unable to make a network connection.}. Parameters were -> {INBOUND_MAX_IGNORE_SIZE=1000, INBOUND_MAX_LOOKUP_CACHE_SIZE=100, ATTACH_IMAGES=Y, ALLOW_FORWARDED_RESPONSE=Y, INBOUND_UNSOLICITED_THRESHOLD=2, NODENAME=WFMAIL, AUTOCLOSE_FYI=N, INBOUND_PROTOCOL=IMAP, PROCESSOR_READ_TIMEOUT_CLOSE=Y, ATTACHED_URLS=WFMAIL:ATTACHED_URLS, TEST_ADDRESS=, EXPUNGE_ON_CLOSE=Y, PROCESSOR_OUT_THREAD_COUNT=1, ATTACH_STYLESHEET=Y, OUTBOUND_CONNECTION_TIMEOUT=120, INBOUND_MAX_RET_EMAIL_SIZE=100, MAX_INVALID_ADDR_LIST_SIZE=100, PROCESSOR_MAX_LOOP_SLEEP=60, SEND_ACCESS_KEY=N, PROCESSOR_IN_THREAD_COUNT=1, FRAMEWORK_APP=1, CLOSED=WFMAIL:CLOSED, INBOUND_FETCH_SIZE=100, SUMMARY=WFMAIL:SUMMARY, ENABLE_STYLESHEET=N, PROCESSOR_ERROR_LOOP_SLEEP=60, OPEN_MAIL_FYI=WFMAIL:OPEN_MAIL_FYI, FRAMEWORK_RESP=20420, ALTERNATE_EMAIL_PARSER=oracle.apps.fnd.wf.mailer.DirectEmailParser, INBOUND_PASSWORD=_6#986$!0# `+$!**^^A8&@^8^00@%!0&B8%B}#A*|^#, RESET_NLS=N, HTTP_USER_AGENT=Mozilla/4.76, PROCESS=Process, OPEN_MAIL_DIRECT=WFMAIL:OPEN_MAIL_DIRECT, PROCESSOR_LOOP_SLEEP=5, MESSAGE_FORMATTER=oracle.apps.fnd.wf.mailer.NotificationFormatter, [email protected], FRAMEWORK_USER=0, CANCELED=WFMAIL:CANCELED, OUTBOUND_PROTOCOL=SMTP, DISCARD=Discard, ACCOUNT=spi\workflow, FROM=Workflow Mailer, PROCESSOR_DEFER_EVTDATA_READ=Y, WARNING=WFMAIL:WARNING, PROCESSOR_MAX_ERROR_COUNT=10, INBOUND_CONNECTION_TIMEOUT=120, HTMLAGENT=http://finappstest01kt.seattlepacificindustries.com:8001/pls/SPIUAT, INBOX=Inbox, OPEN_INVALID_MORE_INFO=WFMAIL:OPEN_INVALID_MORE_INFO, INBOUND_SERVER=10.0.4.44, OPEN_MORE_INFO=WFMAIL:OPEN_MORE_INFO, INLINE_ATTACHMENT=N, OPEN_INVALI
Where do I need to look for a resolution?
Thanks,
Eugene

Hi,
Have a look at the following documents.
Note: 463354.1 - How to troubleshoot 'Validation failed' errors when starting mailer
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=463354.1
Note: 753845.1 - How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer Issues
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=753845.1
Note: 257723.1 - Error SvcComponentContainer
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=257723.1
Regards,
Hussein

Problem :Workflow Notification Mailer

i couldn't start the workflow Mailer Services.
Querying
SELECT component_name, component_status
FROM fnd_svc_components
WHERE component_type = 'WF_MAILER';
COMPONENT_NAME
COMPONENT_STATUS
Workflow Notification Mailer
STOPPED_ERROR
Finally after 10 automatic retry attempt ,the Status changes to Deactivated by system
The log file data
[Aug 2, 2013 7:14:45 PM GMT+05:30]:1375451085517:Thread[BES Dispatch Thread,5,main]:0:-1:ibmapps:10.36.0.13:-1:-1:ERROR:[SVC-GSM-WFMLRSVC-4383432-10040 : oracle.apps.fnd.cp.gsc.SvcComponent.start(int, SvcComponentContainerInterface)]:Validation failed for the following parameters -> {INBOUND_SERVER=Unable to make a network connection., TEST_ADDRESS=The test address can not be the same as the Reply-To address}. Parameters were -> {INBOUND_MAX_IGNORE_SIZE=1000, INBOUND_MAX_LOOKUP_CACHE_SIZE=100, ATTACH_IMAGES=Y, ALLOW_FORWARDED_RESPONSE=Y, INBOUND_UNSOLICITED_THRESHOLD=2, NODENAME=WFMAIL, AUTOCLOSE_FYI=N, INBOUND_PROTOCOL=IMAP, PROCESSOR_READ_TIMEOUT_CLOSE=Y, ATTACHED_URLS=WFMAIL:ATTACHED_URLS, [email protected], EXPUNGE_ON_CLOSE=Y, PROCESSOR_OUT_THREAD_COUNT=1, ATTACH_STYLESHEET=Y, OUTBOUND_CONNECTION_TIMEOUT=120, INBOUND_MAX_RET_EMAIL_SIZE=100, MAX_INVALID_ADDR_LIST_SIZE=100, PROCESSOR_MAX_LOOP_SLEEP=60, SEND_ACCESS_KEY=N, PROCESSOR_IN_THREAD_COUNT=1, FRAMEWORK_APP=1, CLOSED=WFMAIL:CLOSED, INBOUND_FETCH_SIZE=100, SUMMARY=WFMAIL:SUMMARY, ENABLE_STYLESHEET=N, PROCESSOR_ERROR_LOOP_SLEEP=60, OPEN_MAIL_FYI=WFMAIL:OPEN_MAIL_FYI, FRAMEWORK_RESP=20420, ALTERNATE_EMAIL_PARSER=oracle.apps.fnd.wf.mailer.DirectEmailParser, INBOUND_PASSWORD=, RESET_NLS=N, HTTP_USER_AGENT=Mozilla/4.76, PROCESS=PROCESS, OPEN_MAIL_DIRECT=WFMAIL:OPEN_MAIL_DIRECT, PROCESSOR_LOOP_SLEEP=5, MESSAGE_FORMATTER=oracle.apps.fnd.wf.mailer.NotificationFormatter, [email protected], FRAMEWORK_USER=0, CANCELED=WFMAIL:CANCELED, OUTBOUND_PROTOCOL=SMTP, DISCARD=DISCARD, ACCOUNT=utta.muk1989, FROM=Workflow Mailer, PROCESSOR_DEFER_EVTDATA_READ=Y, WARNING=WFMAIL:WARNING, PROCESSOR_MAX_ERROR_COUNT=10, INBOUND_CONNECTION_TIMEOUT=120, HTMLAGENT=http://ibmapps.appsibm:8010/pls/DVP, INBOX=INBOX, OPEN_INVALID_MORE_INFO=WFMAIL:OPEN_INVALID_MORE_INFO, INBOUND_SERVER=imap.gmail.com, OPEN_MORE_INFO=WFMAIL:OPEN_MORE_INFO, INLINE_ATTACHMENT=N, OPEN_INVALID=WFMAIL:OPEN_INVALID, EMAIL_PARSER=oracle.apps.fnd.wf.mailer.TemplatedEmailParser, DIRECT_RESPONSE=N, OPEN_MAIL=WFMAIL:OPEN_MAIL, FRAMEWORK_URL_TIMEOUT=30, COMPONENT_LOG_LEVEL=4, SUMHTML=WFMAIL:SUMHTML, PROCESSOR_READ_TIMEOUT=10, DEBUG_MAIL_SESSION=N, OUTBOUND_SERVER=ibmapps.appsibm}
How to configure of INBOUND Server

As you have given the INBOUND_SERVER value as 'imap.gmail.com' you should specify the GMail user name and password for Inbound account say(eg:abc) and password field.
The replyToAddress and TestAddress should not be same. You need to provide the GMail email address here foe eg: [email protected]
The server 'imap.gmail.com' is SSL enabled you need to instal the corresponding certificate in the instance concurrent and web tier nodes.

Need Help in configuring workflow Notification Mailer with IMAP

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