Need help installing Elements 12 on new computer!

I have used the correct serial number, I called the help support desk and the technician told me that she didn't know what to do to fix the issue. Any suggestions?
The editing portion of the software downloaded to the new computer works just fine. However the organizer doesn't load at all. I tried re-loading it but the system tells me I have two many computers.
I can't deactivate the old one as the all-in-one monitor does not work.
Any suggestions? Please don't tell me to just buy Elements 13...I can't yet.
Thanks, Mary

Contact Adobe support using chat and ask them to reset your activation count - ask for nothing more than that or they might tell you they do not support your older software and not help at all.  After that you should not be getting a "two many computers" message when you try to install and activate.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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