NEED HELP INSTALLING TO MY NEW COMPUTER

I need to speak to someone on the phone about my serial number not working to install again to my new computer.

Heather,
Presuming it is before CC, which works without serial number, I am afraid you will have to try a chat,
Serial number and activation support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service1.html
Adobe ID and registration support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-c1.html
For CC there is
Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
and Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

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Need help installing photoshop onto new computer.....

Need some help installing photoshop onto my new computer. Way back when I was in college I purchased photoshop. It has worked fine for everything that I do, plus I know all the tricks to this particular version. It has only been installed on 2 computers before...both my own computers. Now we have a new computer because the last one broke & I haven't been able to download the program. I have the cd etc but wondering why I can't download it. Could it be because it is so old....?? It's Photoshop 4.0 I have several docs that I need to open but can't because they're in photoshop....ugh... Please someone help. Thanks!!

Photoshop version 4 (shipped 1996) or Photoshop CS4 (shipped 2008)?
The CS4 Trial version can be downloaded from
http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
Follow the Very Important Instructions on that page first BEFORE you click the download link
Enter your serial number to license it.

I have an Acrobat 8 which is all I need. Installed on my new computer which is using Windows 8. Each time I open Acrobat I get a window that say unable to registrator. It gives me three options try again, redo, never register.

I have an Acrobat 8 which is all I need. Installed on my new computer which is using Windows 8. Each time I open Acrobat I get a window that say unable to registrator. It gives me three options try again, redo, never register. No matter which option I choose I cannot stop the window from opening each time I open the computer.
Any suggestions?

Probably far too old to register. Sounds like a bug, stopping the "never" selection from working. You may be stuck with it.

I have a creative cloud membership and need to install on a new computer. When I go to the website it shows that I am a member but have no products. I would like to unactivate ;my old computer and activate and download onto my new one. My old one is de

I am trying to install my creative cloud programs onto my new computer. When I go to the website and log in, it shows that I have a creative cloud membership, but says I have no products. Not sure how I get the program downloaded. Any ideas?

you can install and use on up to two computers at any one time with your single-user license so you need not sign out from your old computer's cc app.
but if you no longer want cc on your old computer, open your desktop cc app and sign out, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
to install on your new computer go here and download the cc desktop app using your adobe id, Download Adobe Creative Cloud apps | Free Adobe CC trial

I was sold acrobat through volume licensing and need help installing on my new surface.

Need help with accessing volume license purchase so I can download the software to my new computer. I can't see it under my purchase history.

I think you should be able to just download & install it, then activate it with your serial number.
[topic moved to Acrobat forum]

Help installing Cs2 On New Computer, please.

I have what is, for me, a serious issue.
I am a long time user and my needs are very basic. I upgraded to CS2 years ago and found this level of product more than sufficient to my needs.
I now want to install it on a newer computer. Cs2 is an upgrade and I need to go back to my original full purchase - which is Photoshop 5.0, Illustrator 7.0 and Pagemaker. I have tried installing Photoshop 5.0 in order to have it on the computer for Cs2 to recognize it and allow the upgrade. It does not respond. I tried installing Illustrator 7.0 and got an error message (computer) stating it could not install the software because of the 64 bit architecture.
All I want to do is be able to happily use my Cs2 which is more than sufficient for me. It appears I will be unable to install it as Cs2 is an upgrade package.
I contacted Adobe support and surprisingly was told they no longer support Cs2 and I should buy a newer version. Of course I cannot upgrade from anything, so any purchase would be a full version purchase. While I get the software is older, it seems harsh to say "go buy a new one."
I suspect I am not the first person ever facing this problem and hope someone has faced a similar circumstance and can recommend a solution.
Any guidance is greatly appreciated.

Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Mylenium

Need help with my iTunes-new computer-can't access my music

We just got a new computer and I transferred all of my songs from the old to the new and now when I try to access them in iTunes I get an error message that "it cannot be used because the original file cannot be located" Do I have to put in the DVD with all of the files on it in order to use any of my song? I thought that I saved them to my hard drive, but who knows....HELP!!! pLEase!!!

You haven't told us enough about what you did.
You need to explain exactly how you did your transfer.
If you don't care about your ratings and play counts and your really did copy your files across, there is a simple way of getting going again.
With iTunes closed drag iTunes Library.itl and iTunes Music Library.itl out of the iTunes folder to the desk top.
Start iTunes and you will have an empty library. Now simply add the folder with your music files in it - normally iTunes Music - to iTunes with File>Add folder to library.
If you didn't copy your files across, try putting the DVD in the drive and opening iTunes - can iTunes find your files now. If so it is a sign you added the files to your library without copying them to your internal HD.

Motherboard crashed on old computer and need to install on a new computer

Motherboard crashed on old computer; purchased a new one but am unsure as to how to install. Plus I have to renew subscription. Am not sure how to progress from here. I also forgot to mention that creative cloud is used on two separate computers

Hi Larry,
You'll want to just go through the setup process again on the computer with the new motherboard. Install the Creative Cloud app and then all the applications again. The process is described here: https://helpx.adobe.com/creative-cloud/help/install-apps.html
Hope that helps,
- Dave

Need help getting music onto new computer.

I was curious if anyone knows how to get music from my 60 GB 5th Gen iPod onto my new computer. My old computer crashed, so all that I have is my music on my iPod, and I need to find a way to get my music onto my new PC. I figured I could just plug it into my new computer and that i'd be good to go, but apparently I was wrong. I've researched it a bit and all that I can find is confusing software that is going to cost me more money. Any suggestions would be greatly appreciated.
60 GB 5th Gen Windows XP

You can't sync or drag your non iTMS music back directly from an iPod to iTunes. The transfer of non iTMS content is designed by default to be one way from iTunes to iPod, the transfer of purchased content has recently been introduced with iTunes 7. However there is a manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows posted in this thread: MacMuse - iPod to iTunes
If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod, this is just a selection. Have a look at the web pages and documentation for these, they are generally quite straightforward. As iTunes 7 is just out some of these may not have caught up with it yet though I haven't experienced any problems with the Mac software I use.
YamiPod Mac and Windows Versions
iGadget Windows Only
iPodCopy Mac and Windows Versions
iPod Access Mac and Windows Versions
PodUtil Mac and Windows Versions
iPodCopy Mac and Windows Versions
PodPlayer Windows Only
CopyPod Windows Only
For more on the new function in iTunes 7 look under under File>"Transfer Purchases from iPod" which transfers iTMS purchases. A paragraph on it has been added to this article: How to use your iPod to move your music to a new computer
If your iPod is set to update automatically take care when connecting back to your computer and an empty iTunes. You will get a message that your iPod is linked to a different library and asking if you want to link to this one and replace all your songs etc, press *No* (or "Cancel" if you are using iTunes 7). Pressing "Yes" (or Erase and Sync in iTunes 7) will irretrievably remove all songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it. In iTunes 7 Check the "manually manage music and videos" box in Summary then press the Apply button. Don't uncheck Sync Music it will be unchecked by default when you choose the manual setting: Managing content manually on iPod
Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync again. I would also advise that you get yourself an external hard drive and back your stuff up in case you have problems again. External drives are comparatively inexpensive these days and you can get loads of storage for quite a small outlay.

Computer crashed!!! need help getting music to new computer!

My computer crashed. I bought a new one with Vista and now I am having problems transferring my music to my new computer. my problem is i had the ipod set to automatically update. Any suggestions on how to get around this.

If you are using iTunes version 7 or later, then you can transfer purchased iTunes store music from the iPod to an authorized computer by using the "file/transfer purchases from iPod" menu. Note that the maximum of 5 authorized computers applies here.
For all other non purchased music (your own CDs etc) try this method which works on some Windows PCs.
Enable your iPod for disk use.
See: iPod Disk Use.
Open iTunes and select edit/preferences/advanced/general. Put a check mark in the box marked "copy files to iTunes music folder when adding to library" and also "keep iTunes music folder organized", then click 'ok'.
Connect the iPod whilst holding down the shift/ctrl keys to prevent any auto sync, and if you see the dialogue window asking if you want to sync to this itunes library, click 'no'.
Then go to file/add folder, open 'my computer', select your iPod and click 'ok'.
The music files should transfer to your iTunes.
If this doesn't work (and it may not because officially it's not supposed to), check out the instructions/suggestions here.
Music from iPod to computer (using option 2). This a manual method using "hidden folders" and although it works, it can be messy.
Much easier ways are to use one of the many 3rd party programs that copy music from the iPod to the computer.
One of the most recommended is Yamipod. This is a free program that transfers music from iPod back to the computer. However, it does not transfer playcounts/ratings etc.
Another free program is Pod Player.
If you want to recover just the structure of playlists from the iPod (and not the actual song files themselves), there's iRepo for Windows. which I understand has this feature along with all the standard features for these programs.
There is also CopyTrans. This does preserve ratings/playcounts etc if those are important to you but this program is not free. It also supports video transfer.

Need help syncing iPhone into new computer!

I feel like if I sync it it'll explode or something.
I got all my songs from my phone to my itunes through senuti. Is there anyway to just have my music synced without deleting all my contacts and ****? Or will it do that? Idk I don't wanna take any chances.
My other computer broke so I don't have it

Phoneview won't save my messages or voicemails. Will those be erased by a sync or no? I don't believe so but I just want to make sure

I can't find my serial numbers and I never registered it on the website! I need to re-install on a new computer! What do I do?

I bought a new computer and cant find my codes for my CS6. I got it through financial aid through school and I never registered the product on the adobe website. I need it installed on my new computer ASAP! Im failing school because of this issue!

You're blaming others for your messy bookkeeping? That's gross! Contact edu support by mail or web chat and have your credentials handy, but otherwise there is nothing anyone can do.
Mylenium

Need help installing Lightroom 5 upgrade on a new computer

Hi all,
On Mac #1 I have Lightroom 5, which was upgraded to from Lightroom 4. I have noted down a full v4.x licence key and a v5.x upgrade key, and these worked on Mac #1.
I now want to install Lightroom 5 on Mac #2. I can install and activate v4 but when I install v5 it doesn't offer me an upgrade activation. The only licence it seems to want is a full v5 one (it doesn't accept my v5 upgrade key).
How can I get LRv5 installed on the new computer?
Thanks,
Chris

Thanks Kglad, that worked.
I was downloading the full trial of LRv5, but what I needed to do was go into my account and hit the download button next to the upgrade order in my order history. This downloads a different installer.
I'm happy now --> :-)

I need help installing windows 8.1 on my new laptop help me

i need help installing windows 8.1 on my new laptop Hp Pavilion g7-2298nr help me it installs from store no problem then ask to restart then i restart it it gets stuck at windows logo and drive light on side not blinking i have shut down then it starts fine how to fix this problem so i can get it to install i need do it tonight reply before 8pm

Hello,
Thank you for posting in the HP Support Forum.
Your computer comes with Win 8 pre-installed but one of the steps to install/run Windows 8.1 is having updated drivers for Windows 8.1
Please, go to Control Panel -> System (or Start -> type winver and open) and verify what is your current version - if it is Windows 8 or 8.1
Windows 8 is version 6.2.x
Windows 8.1 is version 6.3.x
If Windows 8 in place, then , please read this article and enroll in the steps:
http://www8.hp.com/us/en/pdf/instruct_update_win8.1_EN_tcm_245_1508074.pdf
Update to the latest drivers prior and post installation respectively for win 8/8.1 :
http://support.hp.com/us-en/product/HP-Pavilion-g7-2200-Notebook-PC-series/5296086/model/5333384/dri...
Best wishes,
IT_WinSec
Hewlett-Packard employee | HP Enterprise Services
Although I work for HP, I express my personal opinion.
Visit www.hp.com/makeitmatter
--Say "Thanks" by clicking the Kudos Thumb Up in the post that you find useful.
--Please mark the post that solves your problem as "Accepted Solution"

I have Adobe 5.0, original disk, 6.0 upgrade, original disk, and Adobe CS2. I'd like to install in my new computer with Win.8.1. Can you help?

I have Adobe 5.0, original disk, 6.0 upgrade, original disk, and Adobe CS2. I'd like to install in my new computer with Win.8.1. Can you help?

Forget about all the versions you already have (5.0 through to CS2). They will no longer work and the serial numbers are redundant.
Download the non-activation version of CS2 form the link provided by kglad and use the new non-activation serial number provided at that link. Your existing serial number(s) will no longer work.
Note: there is no guarantee that CS2 will run well on Win 8.1. Try it and see.

NEED HELP INSTALLING TO MY NEW COMPUTER

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