Need help iPhone 5 not working correctly

my iPhone 5 keeps pressing all the keys around the key I want it to press on the keyboard also problems using lock screen numbers have re-started and the phone just reverts to not working correctly
also when I got this phone I did it from a back up of my old iPhone 4 but not all the songs have fully downloaded (they are there, but cannot play) when I look on iTunes it says I have no songs that arn't on my iPhone that I've bought?
Should I take my phone back to my carrier which is 3? Or make an appointment at the Genius Bar?

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).
Backups do not contain media, all the media should be in iTunes on your computer.  Simply select the content desired to sync to the device and sync.

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