Need help!!!! Links missing??? Plugin???

Guys/Gals
Please help.
I need your advice.
A client provided me a document made in ID CS5. He saved it in CS3 so that I can open it (my version) and modify it. When I open it, it says it has 37 missing links (all images are missing).
So I replied I needed him to package everything, or send me the images separately  in a folder.
He replied he cannot package anymore in a newer version such as CS5, and that I need to download a plugin from the web, so that I can see the images.
Does this make sens to you? What is this plugin? Is it true or is he BS me?
Help!
I need to get them an answer today!
Regards
Jack

It does not make sense, perhaps he is confused or there is something else going on here.
CS5 does indeed have the Package command, it is substantively unchanged from CS3.
That said, if he says there is a plugin, perhaps he is using a 3rd party plugin that provides some other way to access links. Why not investigate the plugin he is recommending?

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