Need Help! Mac Hangs Spinning Ball -ugh!
Problem description:
Macbook pro i7 750gb, 16gb ram. Computer running slow. Mac hangs repeatedly. Spinning ball appears as Running Mavericks. 250gb hard drive space free.
Below is a report of what's going on behind the scenes with my Macbook. I'm not sure exactly what to look for in regards to the data. Would someone please take a moment to help me with understanding what is going on with my mac?
EtreCheck version: 2.1.1 (104)
Report generated December 9, 2014 at 8:14:12 AM EST
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.8 GHz Intel Core i7 CPU: 2-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 0:19:8
Disk Information: ℹ️
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
]\ (disk0s2) / : 749.30 GB (259.55 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (1.7) [Support]
/System/Library/Extensions
[not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Support]
[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) [Support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) [Support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) [Support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) [Support]
Startup Items: ℹ️
ParallelsTransporter: Path: /Library/StartupItems/ParallelsTransporter
ProTec6: Path: /Library/StartupItems/ProTec6
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Support]
[running] com.Logitech.Control Center.Daemon.plist [Support]
[invalid?] com.oracle.java.Java-Updater.plist [Support]
[running] com.tvmobili.artwork.plist [Support]
Launch Daemons: ℹ️
[failed] anacron.plist [Support] [Details]
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]
[invalid?] com.oracle.java.Helper-Tool.plist [Support]
[running] com.synium.cleanappdaemon.plist [Support]
[failed] com.tvmobili.tvmobilisvcd.plist [Support] [Details]
User Launch Agents: ℹ️
[running] .dat0131.000 (hidden) [Support]
/System/Library/CoreServices/Folder Actions Dispatcher.app/Contents/MacOS/Folder Actions Dispatcher /System/Library/CoreServices/Folder Actions Dispatcher.app/Contents/MacOS/Folder Actions Dispatcher
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.facebook.videochat.[redacted].plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]
User Login Items: ℹ️
VMware Fusion Helper Application (/Applications/VMware Fusion.app/Contents/Library/VMware Fusion Helper.app)
Google Drive Application (/Applications/Google Drive.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.5.9r615 [Support]
Mozillaplug: Version: 1.0
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
Google Earth Web Plug-in: Version: 6.1 [Support]
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.3.1.2 [Support]
Unity Web Player: Version: UnityPlayer version 2.6.1f3 [Support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.239 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 9.5.5 [Support]
CouponPrinter-FireFox_v2: Version: Version 1.1.6
GarminGpsControl: Version: 2.9.3.0 Release [Support]
Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 [Support]
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
User internet Plug-ins: ℹ️
fbplugin_1_0_3: Version: Unknown [Support]
iGetterBundle: Version: 2.8 [Support]
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
WebEx: Version: 1.0 [Support]
WebEx64: Version: 1.0 - SDK 10.5 [Support]
Safari Extensions: ℹ️
OpenIE
3rd Party Preference Panes: ℹ️
Déjà Vu [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
Time Machine: ℹ️
Auto backup: YES
Destinations:
TOURO [Local]
Total size: 4.00 TB
Total number of backups: 22
Oldest backup: 2014-01-19 10:31:29 +0000
Last backup: 2014-12-02 14:13:04 +0000
Size of backup disk: Excellent
Backup size 4.00 TB > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
4% socketfilterfw
3% mds
3% Finder
3% chown
3% fseventsd
Top Processes by Memory: ℹ️
172 MB mds_stores
172 MB com.apple.WebKit.WebContent
120 MB com.apple.IconServicesAgent
86 MB Google Drive
69 MB Finder
Virtual Memory Information: ℹ️
13.53 GB Free RAM
1.59 GB Active RAM
407 MB Inactive RAM
1.66 GB Wired RAM
397 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 9, 2014, 08:28:00 AM tvmobilisvcd_2014-12-09-082800_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:27:49 AM tvmobilisvcd_2014-12-09-082749_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:27:38 AM tvmobilisvcd_2014-12-09-082738_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:27:28 AM tvmobilisvcd_2014-12-09-082728_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:27:18 AM tvmobilisvcd_2014-12-09-082718_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:27:06 AM tvmobilisvcd_2014-12-09-082706_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:26:56 AM tvmobilisvcd_2014-12-09-082656_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:26:48 AM tvmobilisvcd_2014-12-09-082648_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:26:36 AM tvmobilisvcd_2014-12-09-082636_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:26:26 AM tvmobilisvcd_2014-12-09-082626_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:26:17 AM tvmobilisvcd_2014-12-09-082617_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:26:01 AM tvmobilisvcd_2014-12-09-082601_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:25:52 AM tvmobilisvcd_2014-12-09-082552_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:25:43 AM tvmobilisvcd_2014-12-09-082543_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:25:33 AM tvmobilisvcd_2014-12-09-082533_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:25:18 AM tvmobilisvcd_2014-12-09-082518_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:25:00 AM tvmobilisvcd_2014-12-09-082500_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:24:43 AM tvmobilisvcd_2014-12-09-082443_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:24:26 AM tvmobilisvcd_2014-12-09-082426_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:24:17 AM tvmobilisvcd_2014-12-09-082417_Johns-MacBook-Pro.crash
Dec 9, 2014, 07:55:56 AM Self test - passed
Dec 9, 2014, 01:02:32 AM tvmobilisvcd_2014-12-09-010232_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:02:18 AM tvmobilisvcd_2014-12-09-010218_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:02:07 AM tvmobilisvcd_2014-12-09-010207_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:01:53 AM tvmobilisvcd_2014-12-09-010153_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:01:43 AM tvmobilisvcd_2014-12-09-010143_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:01:32 AM tvmobilisvcd_2014-12-09-010132_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:01:19 AM tvmobilisvcd_2014-12-09-010119_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:01:08 AM tvmobilisvcd_2014-12-09-010108_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:00:57 AM tvmobilisvcd_2014-12-09-010057_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:00:44 AM tvmobilisvcd_2014-12-09-010044_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:00:34 AM tvmobilisvcd_2014-12-09-010034_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:00:24 AM tvmobilisvcd_2014-12-09-010024_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:00:12 AM tvmobilisvcd_2014-12-09-010012_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:00:00 AM tvmobilisvcd_2014-12-09-010000_Johns-MacBook-Pro.crash
Dec 9, 2014, 12:59:50 AM tvmobilisvcd_2014-12-09-005950_Johns-MacBook-Pro.crash
Dec 9, 2014, 12:59:35 AM tvmobilisvcd_2014-12-09-005935_Johns-MacBook-Pro.crash
Dec 9, 2014, 12:59:23 AM tvmobilisvcd_2014-12-09-005923_Johns-MacBook-Pro.crash
Dec 9, 2014, 12:59:12 AM tvmobilisvcd_2014-12-09-005912_Johns-MacBook-Pro.crash
Dec 9, 2014, 12:58:51 AM tvmobilisvcd_2014-12-09-005851_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:26:42 AM tvmobilisvcd_2014-12-08-002642_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:26:32 AM tvmobilisvcd_2014-12-08-002632_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:26:22 AM tvmobilisvcd_2014-12-08-002622_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:26:10 AM tvmobilisvcd_2014-12-08-002610_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:25:59 AM tvmobilisvcd_2014-12-08-002559_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:25:48 AM tvmobilisvcd_2014-12-08-002548_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:25:38 AM tvmobilisvcd_2014-12-08-002538_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:25:29 AM tvmobilisvcd_2014-12-08-002529_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:25:18 AM tvmobilisvcd_2014-12-08-002518_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:25:08 AM tvmobilisvcd_2014-12-08-002508_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:24:57 AM tvmobilisvcd_2014-12-08-002457_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:24:46 AM tvmobilisvcd_2014-12-08-002446_Johns-MacBook-Pro.crash
Dec 7, 2014, 11:09:58 PM tvmobilisvcd_2014-12-07-230958_Johns-MacBook-Pro.crash
Dec 7, 2014, 11:09:48 PM tvmobilisvcd_2014-12-07-230948_Johns-MacBook-Pro.crash
Dec 7, 2014, 11:09:34 PM tvmobilisvcd_2014-12-07-230934_Johns-MacBook-Pro.crash
Dec 7, 2014, 11:09:13 PM tvmobilisvcd_2014-12-07-230913_Johns-MacBook-Pro.crash
Dec 7, 2014, 11:08:58 PM tvmobilisvcd_2014-12-07-230858_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:25:30 PM tvmobilisvcd_2014-12-07-122530_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:25:20 PM tvmobilisvcd_2014-12-07-122520_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:25:08 PM tvmobilisvcd_2014-12-07-122508_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:24:57 PM tvmobilisvcd_2014-12-07-122457_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:24:47 PM tvmobilisvcd_2014-12-07-122447_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:24:29 PM tvmobilisvcd_2014-12-07-122429_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:24:03 PM tvmobilisvcd_2014-12-07-122403_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:23:52 PM tvmobilisvcd_2014-12-07-122352_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:23:41 PM tvmobilisvcd_2014-12-07-122341_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:23:28 PM tvmobilisvcd_2014-12-07-122328_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:23:12 PM tvmobilisvcd_2014-12-07-122312_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:24:16 PM tvmobilisvcd_2014-12-07-122416_Johns-MacBook-Pro.crash
Dec 9, 2014, 12:59:03 AM tvmobilisvcd_2014-12-09-005903_Johns-MacBook-Pro.crash
Here's what finally worked for me:
Try shutting down Safari, then delete the following:
/Users/<user>/Library/Caches/com.apple.Safari
/Users/<user>/Library/Caches/Metadata/Safari
/Users/<user>/Library/Preferences/com.apple.Safari.plist
/Users/<user>/Library/Preferences/com.apple.Safari.RSS.plist
/Users/<user>/Library/Safari
Well, I swore I did all those, maybe except the "/Users/<user>/Library/Caches/com.apple.Safari" one, but all is well now! Browsing great. Thanks!
Similar Messages
-
Safari hangs (spinning ball) 5 seconds after opening. Help?
I have exhausted my knowledge, time for some community help
I have a Macbook Pro 10.5.8 with Safari 5.0.5. Everything except the issue works great!
Problem:
When I click to open Safari, it opens, loads the startpage and then hangs about 5 seconds later. The whole computer isn't usable until I force quit Safari.
Every 15 seconds or so it returns to 'normal' and I can click a menu, switch applications, try to Force Quit Safari, but the spinning ball returns and everything hangs 2 seconds later.
I can use Firefox with no issues, unless Safari is still open.
What I have tried:
Inplace reinstall of OS X from CD.
All the Software Updates
Reinstall Safari from apple website.
Reset Safari
Empty Cache
Everything from this post (https://discussions.apple.com/message/10671044#10671044)
Everything from this post (http://forums.macrumors.com/showpost.php?p=8413681&postcount=6)
All to no avail, still same issue.
Any help or ideas?
Thanks!
-tbgsavHere's what finally worked for me:
Try shutting down Safari, then delete the following:
/Users/<user>/Library/Caches/com.apple.Safari
/Users/<user>/Library/Caches/Metadata/Safari
/Users/<user>/Library/Preferences/com.apple.Safari.plist
/Users/<user>/Library/Preferences/com.apple.Safari.RSS.plist
/Users/<user>/Library/Safari
Well, I swore I did all those, maybe except the "/Users/<user>/Library/Caches/com.apple.Safari" one, but all is well now! Browsing great. Thanks! -
Appleworks doesn't work on my Mac Mini - spinning ball loop
I get spinning ball, with activity monitor showing 99% cpu usage for appleworks. Problem occurres when clicking in area to switch to finder. Rest of system works but can't get spinning ball to stop. Have to force quit on Appleworks.
Mac mini - Intel (1 month old) OS 10.4.6 with latest updates applied, which included a firmware fix. Appleworks Version 6.2.9 (but same failure with 6.2.7)
As suggested by Peggy did file permission check/fix and removed preference file to force a clean new preference file. Doesn't help.
Appleworks V6.2.9 seems to work OK, at least with the limited usage, WP & SS, on my PowerPC G5.
Any suggestions?
ChuckWelcome to Apple Discussions Chuck
Obviously you found my user tip/posts on corrupt AppleWorks preferences although you said "preference file." There are four preference files in two different places. Take another look at my user tip, AppleWorks has stopped working correctly, for the file names & locations.
However, the spinning beach ball you see in AppleWorks has nothing to do with your Intel Mac or corrupt preferences but is the most complained about bug in AppleWorks 6 - known as the "Recent Items bug." The same problem will affect any Mac no matter what processor or OS. There are three user tips in the User Tips Library dealing with Recent Items.
Dale Gillard - AppleWorks slow? Spinning ball appears?
Dale Gillard - Recent items not visible/updated
Yvan Koenig - No More Recent Items -
i need help
i am going to buy the new macbook with
mac osx v10.5 leopard
(1)can i update the mac to mac osx v10.5.5 without buying the mac osx v10.5.5 cd
(2)i want to know if the the games guitar hero call of duty and medal of honor will work on my macbook ihave
NVIDIA GeForce 9400M graphics
320gb hard drive
guitar hero 3+aerosmith:
System Requirements
Mac OS X v10.4.11 or v10.5.4 or later
2GHz or faster Intel Core 2 Duo processor (2.33GHz recommended); does not support PowerPC processors
1GB of RAM (2GB recommended)
7.1GB free hard-disk space + 1GB swap file
Video card: ATI Radeon X1600 or nVidia GeForce 7300
Video memory (VRAM): 128MB (256MB recommended)
DVD-ROM drive
Internet or LAN connection (for Internet or multiplayer gaming)
Macintosh mouse and keyboard
Supported video cards: NVIDIA GeForce 7300, 7600, 8600, 8800; NVIDIA Quadro FX 4500; ATI Radeon X1600, X1900, HD 2400, HD 2600
call of duty 4:
System Requirements
Mac OS v10.5.4 or later
2Ghz or faster Intel Core 2 Duo processor
1GB of RAM
9GB free hard-disk space
ATI Radeon X1600 or NVIDIA GeForce FX7300 video card
128MB of VRAM
DVD drive
Mouse and keyboard
Broadband or LAN connection for multiplayer mode
Supported video cards: ATI Radeon X1600, X1900; Radeon HD 2400, 2600; NVIDIA GeForce 7300, 7600, 7800, 8600, 8800; GeForce Quadro FX 4500
medal of honor war chest:
System Requirements
Operating system: Mac OS X v10.2.8 or later
CPU processor: PowerPC G4/G5 or later
CPU speed: 800Mhz minimum, 1Ghz or faster recommended
Memory: 256MB recommended
Hard disk Space: 2.6GB free disk space
Video card (ATI): ATI Radeon 7500 or better
Video card (NVidia): GeForce2 MX or better
Video memory (VRAM): 32 MB or higher
Media required: DVD drive for installation and playThe answer to (1) is yes. for OSX, there hasn't yet been a full-number release (they're all v10). Point releases come out every couple years or so, and usually cost about $130. So if you had 10.4 and wanted to upgrade to 10.5, you'd have to buy it. But updated numbers after the second point are free. So if you have 10.5, then 10.5.5 is a free download.
Question (2) I'm less sure about, but I would guess that all of those games would probably work. They don't list the particular video card in the Macbook as "Supported", but it's newer than the cards listed. All the other requirements are met.
From the requirements listed, I would guess that "medal of honor war chest" is a PPC game, which means it will probably run on the Intel Macbook, but under emulation. I think usually the newer Intels are fast enough that running PPC stuff under emulation should be fine, but I don't do much of that so I can't speak from experience.
I sometimes install Windows on a second partition on my Macs so I can dual boot, just for games. So there's that option too. -
Idiot needs help with hanging mac book pro please
can anyone please help me
i have a 13 inch 2013 macbook pro but since yesterday every 30/40 seconds if im trying the spinner circle thing comes up and even now I'm trping faster than my mac can keep up
iv installed nothing recently
im really stuck where to go from here
really sorry if I'm vague but I'm not a computer genius
if all fails then i have to take it back to apple
thanks for any helpEtreCheck version: 2.1.5 (108)
Report generated 3 January 2015 17:53:58 GMT
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 2:36:51
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (635.73 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R UJ-8A8 disk2 : (329.8 MB)
disk2s1 (disk2s1) <not mounted> : 287 MB
disk2s1s1 (disk2s1s1) <not mounted> : 32 KB
Untitled Disc (disk2s1s2) /Volumes/Untitled Disc : 286 MB (0 B free)
USB Information: ℹ️
Western Digital External HDD 160.04 GB
WD USB 2 (disk3s1) /Volumes/WD USB 2 : 160.04 GB (64.46 GB free)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[loaded] com.divx.dms.agent.plist [Support]
[loaded] com.divx.update.agent.plist [Support]
[invalid?] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[invalid?] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.tunabellysoftware.TGFanHelper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.divx.agent.postinstall.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Drive Application (/Applications/Google Drive.app)
Safari Application (/Applications/Safari.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
DivXBrowserPlugin: Version: 2.2 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
OVSHelper: Version: 1.1 [Support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.1.0 [Support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
Safari Extensions: ℹ️
DivX Plus Web Player HTML5 <video> [Installed]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Flip4Mac WMV [Support]
Perian [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
19% Finder
2% WindowServer
0% AppleSpell
0% DesktopServicesHelper
0% mds_stores
Top Processes by Memory: ℹ️
429 MB iPhoto
198 MB Finder
180 MB iTunes
144 MB com.apple.WebKit.WebContent
112 MB mds_stores
Virtual Memory Information: ℹ️
1.97 GB Free RAM
4.26 GB Active RAM
1.32 GB Inactive RAM
1.03 GB Wired RAM
3.49 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Jan 3, 2015, 03:18:42 PM Self test - passed
Jan 1, 2015, 02:04:03 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-01-01-140403_[ redacted].cpu_resource.diag [Details] -
2 fcpx problems, missing title after mac died & spinning ball
Hi my 2008 mac pro died and I replaced with a 2013 mac pro 2x6core 3.3 and 48gig ram so a resonable machine. Because I replaced it through insurance I removed all my media drives before hand but had to leave the system drive in for them to test, they concluded the machine was dead and kept the hard drive as part of the insurance claim, I can't get the hard drive back from them either.
after a totally fresh install but I have opened up my fcpx project it is saying missing title that i created in motion specifically for these project. I have tried to recreate the titles, with the same name etc but it still isn't seeing them, is there anyway of finding out what the old location would have been of the title just incase I am placing them in a different location from what it is expecting. I have looked in titles info tab but it doesnt say anything about location. I have lots of titles and it is going to take me about 5 days to rebuild everything which is time I can't afford to spend.
The other problem is fresh install of OS and fcpx motion etc, and every time I click the mouse I get that sodding spinning wheel for about 30 seconds everytime which makes it impossible to do anthing, this didn't do it on my old 2008 mac pro.
help pleaseI'm assuming this title appeared in the FCP title browser. If so it's stored in the user Movies folder. There should be a Motion folder there with subfolders for generators, transitions, effects, and titles.
-
Need Help - Mac Mini no longer works with LG Television
Sometime ago (maybe about two months), my Mac Mini quit working with my LG Plasma HD TV. Currently, when I try to use the Mac Mini with the television, the screen displays a "no signal" message.
The Mac Mini is a one year old Intel Core Duo and is connected using a DVI to HDMI cable.
I've troubleshooted:
1. Connected the Mac Mini to our 42" Sharp Aquous LCD - it displays fine.
2. Taken the Mac Mini to the Genius bar. It displayed on the genius' Apple display w/no probs.
Since then, I've tried:
1. Reinstalled/rolled back to Leopard DVDs (no updates applied) - No luck
2. "Driving" the Mac Mini via Screen Sharing using my MacBook and monkeying with the Display preference pane. While screen sharing, I tried using SwitchResX, too (not too certain of the settings though) - No luck.
Of note:
1. Before the trouble began, I was pleasantly surprised to see "LG" (automatically) listed as the display in the Display preference panel. Support was literally plug and play. Currently, when I drive via Screen Sharing, "LG" is no longer listed. Alternatively, when I connect to the Sharp Aquous, the Display preference panel DOES list "Sharp" as the display.
Any ideas?I'd be interested in any resolution here. Here's my story:
I have a Mac Mini model MA723LL/A and a Haier P42LV6-T1 42" HDTV plasma with VGA and HDMI inputs. I first attempted to hook the Mac to the plasma TV using the DVI->VGA adapter that came with the Mac. I got no image at all on the TV, and the TV claimed 'No Signal'.
Then I used a DVI->HDMI adapter, and hooked the Mac to the TV thru the HDMI port. I got a picture and was happy. I setup iTunes, got the wireless working, surfed the web a bit and all was OK except the resolution seemed wonky. So I opened the Mac's settings panel to adjust the resolution, and as soon as I opened the settings panel, the screen went blank, with the TV claiming 'No Signal'. I shut off the Mac and rebooted, and from that point forward, what happens is this:
press On Button->
Apple Boot Screen->
MacOS 10 loading->
desktop For About 1 millisecond->
screen goes blank with TV claiming 'No Signal'
I hooked the Mac to my Dell 20" LCD monitor thru the monitor's DVI input and got a great picture. I tested all the resolution settings, and everything was fine. I have tested the Mac on the TV with all available resolution settings and it's always the same story (see above for sequence)
I'm kinda at the end of my rope. The Mac seems to be changing something on its video output at the end of its bootup, but I have no clue what. Has anyone seen anything like this? Any advice at all? -
Hello, I have a 2012 Macbook Pro. My issue is that my camera is always on. Even when I am not running any apps that use the camera. But when I do try and use facetime, or photobooth it says there is no camera connected. Does anyone know how to fix this?
This procedure may show which program is using the camera. It makes no changes, and therefore will not, in itself, solve your problem. It will only work while the green LED is on.
This procedure is a diagnostic test. It makes no changes to your data. The instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Please triple-click anywhere in the line below on this page to select it:
sudo lsof -Fc +D /L*/Cor*/*/*/AppleCamera.plugin | sed '2!d;s/^.//' | pbcopy
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. You'll be prompted for your login password. Nothing will be displayed when you type it. Type carefully and then press return. If you don’t have a login password, you’ll need to set one before you can run the command. You may get a one-time warning to be careful. Confirm. You don't need to post the warning.
If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Log in as one and start over.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there. -
New MBP - endless spinning ball :(
I have had this MBP for about six months. It is a 1.83 Ghz Intel Core Duo, OS10.4.8. I had the spinning ball problem from the beginning, so I upgraded my memory to 1.5 GB. That has helped only slightly.
Lately I have been using it more professionally, more often - Photoshop CS2, pretty big files back and forth, scanning, managing files, etc. I am encountering the spinning ball constantly: navigating between files, changing file sizes, opening files, and especially working with the Bridge (I think the File Browser was better, at least performance wise).
I am really, really disppointed with this machine. It is not fast, it does not perform well, and most frustratingly, as I've stated, I get the hanging spinning ball all the time. It feels like the six year old PC laptop my wife finally got rid of, not a state-of-the-art Mac laptop.
I called Apple a few months back and they said the warranty was only for hardware, and I had to troubleshoot software issues on the Apple site.
I also bought this machine in the States, and brough it here to the UK. (I don't know if that effects my warranty).
I can't work professionally with this product, I thought Apple was better than this - I also have a G5 desktop machine which works pretty well.
What should I do??
G5, dual 2Ghz Mac OS X (10.4.6)
G5, dual 2Ghz Mac OS X (10.4.6)
G5, dual 2Ghz Mac OS X (10.4.6)
G5, dual 2Ghz Mac OS X (10.4.6)
G5, dual 2Ghz Mac OS X (10.4.6)Christopher, as others have mentioned, your problems are due to running legacy PPC apps via Rosetta emulation. And these are substantial programs with big RAM and CPU appetites.
Rosetta effectively doubles their RAM demands and cuts their performance by about 50% due to emulating PPC instructions on the fly.
The spinning balls are due to page outs in the Virtual Memory system, which uses the Hard Drive to make up for too little real RAM.
The more legacy apps you are running in Rosetta, the more virtual memory is used -- and this affects the responsiveness of all applications, even Intel native or Universal ones.
The solutions are: 1) run fewer legacy PPC apps; 2) get more RAM; 3) make sure you have adequate free space (at least 10% free) on your hard drive to allow VM to work efficiently.
If you fire up Utilities > Activity Monitor you can see which PPC legacy apps are running. Try to get that down to none. Activity Monitor will also tell you how many page-outs are occuring in Virtual Memory. My guess is: alot! -
Firefox 3.6.24 (for Mac) hangs watching Youtube videos
Firefox 3.6 for Mac hangs (spinning wheel) while watching videos on Youtube.com. There is no problem selecting a video, but once a video starts to play, Firefox shows the spinning wheel if any mouse action is attempted. The video continues to play fine, but no mouse action can be taken. This happens with most, though not all youtube videos.
This started to happen a few days ago (late Oct?) after Youtube made cosmetic changes to its webpages. I am pretty sure that these changes are the cause.
'''Does anyone else have this problem?
Can anyone suggest a workaround?'''
System: 2009 MacBook Pro, 4GB memory
Notes:
My Safari - an older version 3 - doesn't have this problem. Of course, it doesn't show the new features of the Youtube pages.
I am up-to-date with Adobe Flash Player - version 10 - which I had before the problem began to appear. I cannot try version 11 because I don't have OS X 10.6. I've tried disabling "hardware acceleration" within Flash Player Settings, to no avail.
I haven't changed any of my plugins or extensions, except update DownloadHelper.
I tried a suggestion found in another post to no avail: increase the value of "browser.sessionstore.interval".I found the cause and the fix !
Apparently, I had somehow "caught" the new Gray Youtube Interface - where the backrounds of all youtube pages are gray.
I cured that ailment by deleting all youtube cookies.
Now I have the old youtube pages, and no more hangs !
Isn't there anyone else who experiences hangs with the new youtube interface?
I don't want Youtube making my Mac act like an expensive paperweight. -
Help need my mac pro for school..it has Grey screen..spinning wheel...
I think I have mountain lion OS X....I have done I think almost every suggestion I've seen in discussion boards.
Boot in recovery repaired disk...ok...repair disk permission...all repaired but one warning...I've tried to reinstall lion (without losing data) and it Got all the way to one minute to be done and then the time change back two hours and kept doing this all night long. I haven't done a back up due to no external for time machine.
I hope someone can please help me I've been going crazy for a week now trying to figure this out. I use my computer for school and I'm currently very behind from in my school work thank you
Also I've checked my available space 424.91 free of 750 gigs....disk is verifiedWelcome to the Apple Support Communities
Try holding the Shift key while your Mac is starting to start into safe mode. Then, after starting in safe mode, open Finder, select Go menu (on the menu bar) > Go to Folder, and type /Library/StartupItems. Then, empty this folder and restart the Mac.
If your Mac starts after doing this, it was a problem with a third-party app that starts automatically when you turn on the computer. It won't start automatically anymore after doing that -
Safari Mac 5.0.5 crashing, hanging, beach balling at least once a day
I have recently found that Safari (using 5.0.5 (5533.21.1)--Mac) crashes and hangs quite a bit. I'm only running 2GB of memory, which can account for the spinning ball to some degree. But I've seen Safari crash and disappear, requiring re-running it, on a number of occasions... enough to make me want to report it here. I am using Leopard 10.5.8 too.
Here's a crash log... not 100% sure this one is related to the last Safari crash, but think it might be:
=================================
Process: WDBMService [128]
Path: /Library/StartupItems/WDBMService/WDBMService
Identifier: WDBMService
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [1]
Date/Time: 2011-05-06 13:03:50.372 -0600
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 00D4F9FD-D51E-416A-ABCC-458BE54174B8
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Application Specific Information:
*** single-threaded process forked ***
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x9516f381 __CFRunLoopFindMode + 353
1 com.apple.CoreFoundation 0x9517144c CFRunLoopAddSource + 124
2 com.apple.Foundation 0x917e1a40 -[NSConcreteTask launchWithDictionary:] + 1744
3 com.apple.Foundation 0x917e1369 -[NSConcreteTask launch] + 41
4 WDBMService 0x00002d69 main + 246
5 WDBMService 0x00002b46 _start + 228 (crt.c:272)
6 WDBMService 0x00002a61 start + 41
Thread 1:
0 libSystem.B.dylib 0x912ad9c6 kevent + 10
1 libSystem.B.dylib 0x912ae155 _pthread_start + 321
2 libSystem.B.dylib 0x912ae012 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x0000000f ebx: 0x9516f22e ecx: 0x00001200 edx: 0x9127d266
edi: 0x001081b0 esi: 0x0010d0d0 ebp: 0xbffffbf8 esp: 0xbffffb90
ss: 0x0000001f efl: 0x00000206 eip: 0x9516f381 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xb0010c58
Binary Images:
0x1000 - 0x2ffe +WDBMService ??? (???) /Library/StartupItems/WDBMService/WDBMService
0x8fe00000 - 0x8fe2db43 dyld 97.1 (???) <458eed38a009e5658a79579e7bc26603> /usr/lib/dyld
0x90003000 - 0x902ddff3 com.apple.CoreServices.CarbonCore 786.16 (786.16) <d2af3f75c3500c518c39fd00aed7f9b9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x903e7000 - 0x90441ff7 com.apple.CoreText 2.0.5 (???) <5483518a613464d043455ac661a9dcbe> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x90442000 - 0x90450ffd libz.1.dylib ??? (???) <545ca09467025f77131cfac09d8b9375> /usr/lib/libz.1.dylib
0x90451000 - 0x90467fff com.apple.DictionaryServices 1.0.0 (1.0.0) <7e9ff586b5c9d02b09e2a5527d98524f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x90468000 - 0x904fbff3 com.apple.ApplicationServices.ATS 3.8 (???) <e61b0945da6ab368348a927f7428ad67> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x904fc000 - 0x905adfff edu.mit.Kerberos 6.0.15 (6.0.15) <28005ea82ba82307f185c255c25bfdd3> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9074e000 - 0x907e1fff com.apple.ink.framework 101.3 (86) <dfa9debcd7537849d228021d1d9c0f63> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x9080c000 - 0x90c1cfef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x90c1d000 - 0x90deefef com.apple.security 5.0.7 (1) <44e26a9c40630a54d5a9f70c18483411> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9121f000 - 0x9127bff7 com.apple.htmlrendering 68 (1.1.3) <a9f65fa1c4668dc7c49af5bf7d5287ad> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x9127c000 - 0x913e3ff3 libSystem.B.dylib ??? (???) <1ebaeaae16eec98939d40cb0db0b1aec> /usr/lib/libSystem.B.dylib
0x913f1000 - 0x917affea libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x917b0000 - 0x917b9fff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <6a6518b392d3d41ace3dcea69d6809d9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x917ba000 - 0x91a36fe7 com.apple.Foundation 6.5.9 (677.26) <c68b3cff7864959becfc7fd1a384f925> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x91a37000 - 0x91a55fff libresolv.9.dylib ??? (???) <a8018c42930596593ddf27f7c20fe7af> /usr/lib/libresolv.9.dylib
0x91a74000 - 0x91aaefe7 com.apple.coreui 1.2 (62) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x91b91000 - 0x91c5cfef com.apple.ColorSync 4.5.3 (4.5.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x91d3d000 - 0x91d59ff3 com.apple.CoreVideo 1.6.1 (48.6) <186cb311c17ea8714e918273c86d3c13> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x91d5a000 - 0x91dd7feb com.apple.audio.CoreAudio 3.1.2 (3.1.2) <782a08c44be4698597f4bbd79cac21c6> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x91dd8000 - 0x91dd8ffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
0x91dd9000 - 0x91de9fff com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <06d8fc0307314f8ffc16f206ad3dbf44> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x91dea000 - 0x91dffffb com.apple.ImageCapture 5.0.2 (5.0.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x91e00000 - 0x91e3ffef libTIFF.dylib ??? (???) <3b9aceaff5eae70bd19f9dc26e415969> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91e40000 - 0x91e77fff com.apple.SystemConfiguration 1.9.2 (1.9.2) <8b26ebf26a009a098484f1ed01ec499c> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x91ec4000 - 0x91f4bff7 libsqlite3.0.dylib ??? (???) <3334ea5af7a911637413334154bb4100> /usr/lib/libsqlite3.0.dylib
0x922af000 - 0x92aadfef com.apple.AppKit 6.5.9 (949.54) <4df5d2e2271175452103f789b4f4d8a8> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x92aae000 - 0x92f7ffbe libGLProgrammability.dylib ??? (???) <7f18294a7bd0b6afe4319f29187fc70d> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x92f80000 - 0x92f83fff com.apple.help 1.1 (36) <175489f8adf287b3ebd259362b0292c0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x92f84000 - 0x92f86ff5 libRadiance.dylib ??? (???) <a21c033caf69bbd48770cbbbf51b8208> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x92fdc000 - 0x93039ffb libstdc++.6.dylib ??? (???) <6106b1f2b0b303b06ae476253dbb5f3f> /usr/lib/libstdc++.6.dylib
0x9303a000 - 0x9303affd com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x9303b000 - 0x9303bff8 com.apple.ApplicationServices 34 (34) <e9cd7c823062c4382d89e3c9997f4739> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x931c9000 - 0x931cbfff com.apple.securityhi 3.0 (30817) <020419ad33b8638b174e1a472728a894> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x9323f000 - 0x93388ff7 com.apple.ImageIO.framework 2.0.9 (2.0.9) <67d6f9abf5cc16f444052ee93e906d83> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x933be000 - 0x934a6ff3 com.apple.CoreData 100.2 (186.2) <44df326fea0236718f5ed64084e82270> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x934a7000 - 0x934d4feb libvDSP.dylib ??? (???) <2ee4eb005babc90eaa352b33eb09226e> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x945b4000 - 0x945b4ffa com.apple.CoreServices 32 (32) <2760719f7a81e8c2bdfd15b0939abc29> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9481e000 - 0x948c5feb com.apple.QD 3.11.57 (???) <35f058678972d42b88ebdf652df79956> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x9490b000 - 0x94c13fe7 com.apple.HIToolbox 1.5.6 (???) <eece3cb8aa0a4e6843fcc1500aca61c5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x94c14000 - 0x94c14ffd com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x94c77000 - 0x94d04ff7 com.apple.framework.IOKit 1.5.2 (???) <7a3cc24f78f93931731203854ae0d891> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x94d06000 - 0x94d48fef com.apple.NavigationServices 3.5.2 (163) <91844980804067b07a0b6124310d3f31> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x94d49000 - 0x94e04fe3 com.apple.CoreServices.OSServices 228.1 (228.1) <9c640e79ad97f335730d8a49f6cb2032> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x94e05000 - 0x94e15ffc com.apple.LangAnalysis 1.6.5 (1.6.5) <d057feb38163121ffd871c564c692804> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x94e16000 - 0x94e41fe7 libauto.dylib ??? (???) <2072d673706bbe463ed2426af57a28d7> /usr/lib/libauto.dylib
0x94e42000 - 0x94f7bff7 libicucore.A.dylib ??? (???) <f2819243b278259b9a622ea111ea5fd6> /usr/lib/libicucore.A.dylib
0x94f7c000 - 0x950ceff3 com.apple.audio.toolbox.AudioToolbox 1.5.3 (1.5.3) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x95101000 - 0x95234fe7 com.apple.CoreFoundation 6.5.7 (476.19) <a332c8f45529ee26d2e9c36d0c723bad> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x95235000 - 0x95254ffa libJPEG.dylib ??? (???) <3407c6f4869e698d3c4107b46e435119> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x95255000 - 0x9525afff com.apple.CommonPanels 1.2.4 (85) <3b64ef0de184d09c6f99a1a7e77e42be> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x95544000 - 0x95545ffc libffi.dylib ??? (???) <596e0dbf626b211741cecaa9698f271b> /usr/lib/libffi.dylib
0x955ad000 - 0x9568dfff libobjc.A.dylib ??? (???) <7b92613fdf804fd9a0a3733a0674c30b> /usr/lib/libobjc.A.dylib
0x9568e000 - 0x95a2bfef com.apple.QuartzCore 1.5.8 (1.5.8) <a28fa54346a9f9d5b3bef076a1ee0fcf> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x95bad000 - 0x95badffd com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x95bae000 - 0x95c2dff5 com.apple.SearchKit 1.2.2 (1.2.2) <3b5f3ab6a363a4d8a2bbbf74213ab0e5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x95d91000 - 0x95d95fff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
0x95d96000 - 0x95da0feb com.apple.audio.SoundManager 3.9.2 (3.9.2) <caa41909dcb5a18a94bc68cd13999bd5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x95da1000 - 0x95da1ffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x95da2000 - 0x95da2fff com.apple.Carbon 136 (136) <ec1d4184925e652dbe1b9200a5a552ec> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x95e3a000 - 0x95e46ffe libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x95e47000 - 0x95e5ffff com.apple.openscripting 1.2.8 (???) <572c7452d7e740e8948a5ad07a99602b> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x95e60000 - 0x96500fef com.apple.CoreGraphics 1.409.7 (???) <7b65edcce394f39b6a1954d5e30bc34c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x96504000 - 0x965cbff2 com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x96640000 - 0x96644fff libGIF.dylib ??? (???) <b0ff75435ef93ab3d5486c78fa82a150> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x96645000 - 0x9668efef com.apple.Metadata 10.5.8 (398.26) <e4d268ea45379200f03cdc7c8bedae6f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x9687e000 - 0x968adfe3 com.apple.AE 402.3 (402.3) <b13bfda0ad9314922ee37c0d018d7de9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x968f0000 - 0x969a2ffb libcrypto.0.9.7.dylib ??? (???) <d02f7e5b8a68813bb7a77f5edb34ff9d> /usr/lib/libcrypto.0.9.7.dylib
0x969a3000 - 0x96a20fef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x96bfd000 - 0x96c0afe7 com.apple.opengl 1.5.10 (1.5.10) <5a2813f80c9441170cc1ab8a3dac5038> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x96c0b000 - 0x96c12ffe libbsm.dylib ??? (???) <5582985a86ea36504cca31788bccf963> /usr/lib/libbsm.dylib
0x96c13000 - 0x96c6cff7 libGLU.dylib ??? (???) <a3b9be30100a25a6cd3ad109892f52b7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x96c6d000 - 0x96c88ff3 libPng.dylib ??? (???) <3a01fab3a2d1ae7f7df0821c5af41d87> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x96c89000 - 0x96cdaff7 com.apple.HIServices 1.7.1 (???) <ba7fd0ede540a0da08db027f87efbd60> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x96cdb000 - 0x96cfffff libxslt.1.dylib ??? (???) <0a9778d6368ae668826f446878deb99b> /usr/lib/libxslt.1.dylib
0x96d30000 - 0x96d37fe9 libgcc_s.1.dylib ??? (???) <28a7cbc3a5ca2982d124668306f422d9> /usr/lib/libgcc_s.1.dylib
0x96d38000 - 0x96dc2ff7 com.apple.DesktopServices 1.4.9 (1.4.9) <f5e51a76d315798371b3dd35a4d46d6c> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x96eb2000 - 0x96f2cff8 com.apple.print.framework.PrintCore 5.5.4 (245.6) <03d0585059c20cb0bde5e000438c49e1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x96f2d000 - 0x96f33fff com.apple.print.framework.Print 218.0.3 (220.2) <5b7f4ef7c2df36aff9605377775781e4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x96f34000 - 0x96f3cfff com.apple.DiskArbitration 2.2.1 (2.2.1) <42908e7ecc17a83cec4afef2850ec79e> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x96f8e000 - 0x9706fff7 libxml2.2.dylib ??? (???) <f274ba384fb55203873f9c17569ef131> /usr/lib/libxml2.2.dylib
0x97070000 - 0x970fdff7 com.apple.LaunchServices 292 (292) <a41286c7c1eb20ffd5cc796f791070f0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x970fe000 - 0x97127fff libcups.2.dylib ??? (???) <2b0ab6b9fa1957ee940835d0cfd42894> /usr/lib/libcups.2.dylib
0x9712e000 - 0x9712eff8 com.apple.Cocoa 6.5 (???) <e9318c93615b27231498bbe585b8da98> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x97c32000 - 0x97cd9fec com.apple.CFNetwork 438.16 (438.16) <0a2f633dc532b176109547367f209ced> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x97cda000 - 0x97d18fff libGLImage.dylib ??? (???) <a6425aeb77f4da13212ac75df57b056d> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib/Library/StartupItems/WDBMService/WDBMService
Open a Finder window. Select MacintoshHD in the Sidebar on the left then open the Library folder then the Startup Items folder.
Move these files to the Desktop: WDBMService/WDBMService
Quit Safari if it's open then relaunch Safari. If it doesn't crash, then the WD software isn't compatible. -
Spinning ball problems--need to do a clean install--have questions
Hi
background:
I have a G4 (quicksilver) since July 2002, it came with OS9.2 and OS10.1.3. I've upgraded a few times since and currently have 10.3.9. I mainly work in OS9.2 due to most of my programs being used are only in 9 and the PC network I'm hooked up to likes it better. I boot up in 9.2 -- 80%of the time.
I'm not sure when the problem started in OSX since I'm not working there alot but I started to get the spinning ball in installer, software update and some preferences. So I reloaded (archive/install) from 10.3.5 upgrade disk but couldn't further upgrade to 10.3.9 due to that spinning ball-- still there even after I reloaded 10.3.5.
I've run Disk Utility from the 10.3.5 upgrade disk (repaired disk, repaired permissions) and then I again reloaded (archive install) 10.3.5 and then upgraded to 10.3.9 and this time it worked because I went immediately to the 10.3.9 to install.
BUT I still have the spinning balls in almost everything. Almost seems worse now. I can't even use Disk Utility from the utility folder on my mac without getting the spinning ball.
OS9.2 is fine and I would like to leave it that way.
But it's looking like I need to do a clean install--which means I'll have to reload OS9.2 -- correct?
My question is for a clean install do I need to go back to the original disks that came with my Mac (OS10.1.3) or can I do a clean install with the 10.3.5 upgrade disks. And if I do a clean install from 10.3.5 can I still install OS9.2?
Also what are those Software Restore disks for? They came with the original set of CDs, are they used in the clean install?
Thanks for any help you can give
Power Mac G4 (quicksilver) Mac OS X (10.3.9)
G4 quicksilver Mac OS X (10.3.9)Keith:
Welcome to Apple Discussions.
You really should start a new topic, as threadjacking is frowned upon in these Forums.
The spinning ball or the beachball effect is a result of the computer spinning its wheels, so to speak, as it does not have sufficient computing power to deal with the task at hand. This can be caused by many things.
I am almost certain that it has nothing to do with the latest Panther update. I did them all with no problem.
Is there a way to deal with it?
1. Sufficient RAM
2. Sufficient available HDD capacity.
3. Regular maintenance.
4. Repairing Disk Permisssions before and after any installations.
In terms of RAM you should aim to max out your RAM if you can. I don't have much information on your computer specs so I can't give any more specific information about that.
You should have 10 to 15 percent of your internal HDD as free space. This gives your computer room for virtual memory to be most efficient.
Here is an article on maintenace that has good advice and links to resources: http://discussions.apple.com/thread.jspa?messageID=607640򔖘
In addition to repairing permissions, another simple procedure is to reset the PRAM. You should boot from your install disk and run Repair Disk from Disk Utility on the install disk. I run monthly diagnostics and repairs with Tech Tool Pro or Disk Warrior. In addition running regular CRON cleaning with a utility like MacJanitor, Cocktail, Macaroni or Onyx (all linked in the article above) keeps your machine running smoothly and minimizes the potential for major problems.
I think I have given you enough to chew on for now. Post back if you have further questions.
Good luck.
cornelius -
Slow Mac with recurrent spinning ball of doom
Please help,
My Mac has always been slow since I had it and migrated my PC content to my Mac. I have run EtreCheck and hope that this might illuminate the cause of my issues, but worry that it may not. ANYTHING I ask the Mac to do will be slow and inevitably cause a spinning ball for a while. I have kept the system up to date. I have a lot of photos in iPhoto but can't imagine this can be the cause?
Any help is much appreciated. The Etrecheck output is below:
Many thanks.
Problem description:
Slow Mac with poor internet connectivity and recurrent spinning circle of doom
EtreCheck version: 2.1.6 (109)
Report generated 16 January 2015 20:09:37 GMT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,1
1 2.3 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 110
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1440 x 900
NVIDIA GeForce GT 650M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 10 days 7:54:28
Disk Information: ℹ️
APPLE HDD ST500LM012 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (226.60 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.Maps.pushdaemon.plist
[killed] com.apple.printtool.agent.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.spindump_agent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
8 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.periodic-monthly.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
[killed] org.cups.cupsd.plist
11 processes killed due to memory pressure
Launch Agents: ℹ️
[running] com.mcafee.menulet.plist [Support]
[running] com.mcafee.reporter.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.bombich.ccchelper.plist [Support]
[invalid?] com.mcafee.ssm.ScanFactory.plist [Support]
[invalid?] com.mcafee.ssm.ScanManager.plist [Support]
[running] com.mcafee.virusscan.fmpd.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[running] com.oracle.java.JavaUpdateHelper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.f-secure.sync.BTCloud.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Mail Application (/Applications/Mail.app)
BT Cloud Application (/Applications/BT Cloud.app)
Internet Plug-ins: ℹ️
SiteAdvisor: Version: 2.0 - SDK 10.1 [Support]
FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 16.0.0.257 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
CitrixICAClientPlugIn: Version: 11.1.0 [Support]
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
Silverlight: Version: 5.1.30214.0 - SDK 10.6 [Support]
MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 7 Update 71 Check version
Safari Extensions: ℹ️
SiteAdvisor [Installed]
3rd Party Preference Panes: ℹ️
Citrix online plug-in [Support]
Flash Player [Support]
Java [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 272.28 GB
Destinations:
My Book [Local]
Total size: 2.00 TB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU: ℹ️
6% WindowServer
1% BT Cloud
0% ocspd
0% fontd
0% AppleSpell
Top Processes by Memory: ℹ️
180 MB Mail
113 MB com.apple.WebKit.WebContent
103 MB BT Cloud
94 MB Safari
77 MB Google Chrome
Virtual Memory Information: ℹ️
41 MB Free RAM
1.18 GB Active RAM
1.16 GB Inactive RAM
918 MB Wired RAM
54.83 GB Page-ins
725 MB Page-outs
Diagnostics Information: ℹ️
Jan 16, 2015, 01:20:19 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-01-16-132019_[reda cted].crash1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts 1024 85 percent 20480 1 MB/s 25000 ports KiB/s DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH 25 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB 'com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx' '879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487' 51 5120 files 4 1000 25 5120 -\\t PlistBuddy{,' 2>&1'}' -c Print' OSBundleRequired 1157 20 ' function f() { n++;sub(/^/,"^");gsub(/\./,"\\.");gsub(/\+/,"\\+");gsub(/\-/,"\\-");gsub(/\?/,"\\?");print|"sort|uniq";};function g(N,d) { if(n<N) print d;};' );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=(\\n%s{:\ ,\\n\\n}%s\\n '\nRAM details\n%s\n' %s\ %s '%s\n'"${p[50]}"'%s\n' '%s (UID %s) is using %s %s' '\nContents of %s\n '"${p[50]}"'mod date: %s\n '"${p[50]}"'checksum: %s\n%s\n' '\n ...and %s more line(s)\n' 'RSSI: %s\nNoise: %s\nTx rate: %s\n' {Privacy,Mode}': %s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("'"${f[5]}"'",$0,u,q,"'${p[$2]}'");} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[46]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[47]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' "${p[56]}"\ ' $0&&!/ /{f()} END{g(10,"^com\.apple\.")} ' ' { sub(/ :/,"");print|"tail -n'${p[48]}'";} ' ' NR==2&&$4<='${p[49]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p;' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&$3!~/0x|\.([0-9]{3,}|[-0-9A-F]{36}|apple\.launchctl\.(Aqua|Background|System))$/ { print $3":"$2;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p ' '/^root$/p' "${p[56]}"\ ' /\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt)$/{f()} END{g(900,"^/System/")} ' ' /\.dylib$/!d;s/(\.|\+|\-|\?)/\\\1/g;s/^/^/p;' "${p[56]}"\ ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");f();} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]"\.plist\t"c[i];g(500,"Launch");} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/(ok.+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt))$/p;' 's/Pr.+n //p' ' BEGIN{FS=":"};{ if($1~/\.kext$/) { s=system("'"${p[51]}"'\\ :'${p[53]}' "$1"/*/I*|grep -q Sa");if(!s) $1=$1" S";if(!$2) $2="'"${p[28]}"'";printf("'"${f[4]}"'",$1,$2);} else print;} ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&& $3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' $1=="op" {m=$3};$1~"lN" {N=$2};$1~"lR" {S=$2};$1~"Tx" {T=$2};$1~/^st/ {s=$2};$1~"li"&&$3!~"wpa2" {printf("'"${f[9]}"'",toupper($3))};END { if(S*N*T&&(S-N<'${p[25]}'||T<'${p[55]}')) printf("'"${f[8]}"'",S,N,T);if(s~/^r/&&m!~/^st/) printf("'"${f[10]}"'",m);} ' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 23`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${p[51]}"' "F|getline g) { l++;if(l<=L) f=f"\n "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n '"${p[50]}"'"T;printf("'"${f[6]}"'",F,D,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END { if(i>1) print n;} ' ' s/:[^:]+$//;s/ +([0-9]+)(.+)/\2: \1/p;' ' { gsub(/[()"]/,"",$3);if($2!="="||!$3) $3="N/A";print $3;} ' ' /es: ./{ s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(By|m): /H;d;:0'$'\n'' x;/[my]: [AM]|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' 's/$/:(0|\-(4[34])?)$/p' ' BEGIN{FS=":"};{ if($2) { $2="status: "$2;printf("'"${f[4]}"'",$1,$2);} else print $1;} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil "${p[52]}\\" whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin /' ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat mdls kextfind );S1() { printf kMDItemContentTypeTree=com.apple.$1;};S2() { printf 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :'$1' {} \;|uniq';};c2=(com.apple.loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" "`S2 CFBundleDisplayName`" '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '-F \$Message -k Sender kernel -k Message CSeq "I/O e"|sort|uniq -c' :${p[35]} :Label '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne '08012|Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|idle ex|inval|jnl:|last value [1-9]|NVDA\(|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' "`S1 "{bundle,mach-o-dylib}"`" "`S2 ${p[35]}`" "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -get{dnsservers,info}\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " -i '-app Safari UserStyleSheetEnabled' -name\ kMDItem${p[35]} '-nl -print' );N1=${#c2[@]};for j in {0..14};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel}\ extensions Heat System\ load boot\ args FileVault Diagnostic\ reports Log {Free\ space,Swap}' (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports User Daemons Agents XPC\ cache Startup\ items {Admin,Root}\ access Bundles {,Inserted\ }dylibs Stylesheet Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching Nets Descriptors Bad\ plists I/O\ errors Memory\ pressure SMC Shutdowns 'High file counts' );N3=${#l[@]};for i in {0..8};do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { Q=5;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo true;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';printf "Revision: %s\n\n" ${p[54]};};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=No;((v['$((i+1))']==0))&&v=;};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Ev "${v[$1]}"<<<"$v"|sort`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};C4() { echo "Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 22;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 $((N3+4));for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 0 $((N1+8)) 71 $((N3+3));D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;B0&&{ D13 5 5 69 53;D13 5 54 30 56;C4;D23 5 14 12 14;C4;};D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;C4;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;C4;};D22 12 44 54 45;D22 12 39 15 21;D13 40 58 32 7;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;C4;A1 17 41 20;B7 5;C3 8;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B3 7 7 73;B1&&{ A8 18 26 23;B7 7;B4 0 0 74;C3 23;};A2 18 26 23;B7 7;B4 0 0 74;C3 24;D13 4 21 24 26;B4 4 12 26;C4;for i in {0..3};do A1 0 $((N1+10+i)) 72;B7 12;B4 0 0 31;((i))&&{ B2 14;A4 39 57 70 14;B2 15;B6 14 15 4;};C3 $((N3+5+i));done;A1 24 22 29;B7 12;B2 14;A4 39 57 70 0;B2 15;B6 14 15 4;C3 29;C4;B3 4 13 27;A1 24 23 32;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 6;D13 25 37 32 31;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 2;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+14)) 51 33;D13 4 8 41 52;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 50;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;A1 4 3 60;B2 30;A1 4 24 60;B2 31;B6 30 31 4;C3 5;D12 21 56 35 32;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 1;D23 22 9 37 57;A9;C2 39;C4;} 4>&2 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be a series of messages in the Terminal window like this:
Part 1 of 8 done at … sec
Part 8 of 8 done at … sec
The messages won't be spaced equally apart in time, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the last message you saw. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
I've spent the better part of today trying to get my Mail.app to work. Everytime I launch mail I get the spinning ball. I use an IMAP account.
I have deleted the entire Mail folder, com.apple.mail.plist and even started from scratch.
I have tried it on another machine, still the spinning ball
I tried Thunderbird and it works, no problem.
I tried setting Mail.app to just get headers and still it hangs.
It seems to hang while "Adding Message"
Any other ideas
Thanks.
Mac OS X (10.4.5)Thomas
some users here make a point of erasing the HD to zeros & Installing the os from scratch on any new mac they buy. Admittedly a full re-install is rarely needed....but sometimes it's the quickest/most practical way to resolve a problem.
I'll hazard a guess here - & suggest that the mail issues might be related to importing the mail from panther.... there are a large number of threads relating to this. If the mbp hasn't been personalised/apps installed too much ( in 2 hrs) I'll venture that re-installing may well be your easiest option - but don't import the info from the Panther machine at this stage. ( that option is always available at any time using Migration Assistant in Applications/Utilities/ )
For setting up Mail manually, see http://docs.info.apple.com/article.html?artnum=106683
Having said that - personally I'd try deleting the Mail account that you imported & quitting Mail. Then deleting the file com.apple.Mail.plist which can be found in /Home/Library/Preferences/ then start Mail & set up manually as in the above link.
* Note that you will lose all messages,settings etc in Mail - but I figure since Mail isn't working, that's OK?. Also - Only do this if the original panther messages are still safely on the old iMac *
If you find that Mail works ok after this - Wait before you import the old messages from Panther & check out the various threads about it here, or post your own question. Ernie Stamper knows this stuff inside & out.
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