Need Help - My iPod can not detect on PC and can not be Formated
Dear All,
I really need your help..
My Classic iPod 120 GB suddenly got hang when playing a song, then I tried to restart it with pressing SELECT+MENU together as usual. After that, all songs were not detected on my iPod, but when I checked the size on the Setting>About, all songs were marked as Other, not as Audio.
After that, I want to format+restore my iPod on my PC, but when the Format got started, my PC suddenly hang (this was because there's a problem on my PC's HDD, but now thanks God it's already been settled). When I tried to format it once again, it got stuck for very long time just when I right-clicked the iPod on "My Computer", and when I checked checked the size on the Setting>About, it mentioned 0 KB free and 0 kb Used . When I tried to opened in iTunes, it did not detected and iTunes got hang, even after I re-installed it and use the newest version.
Is there anyway to save my iPod???
Thank you for the attention,
Rio
Hi Rio,
Thanks for visiting Apple Support Communities.
If your iPod is not detected and iTunes is unresponsive when you connect it, I recommend starting with the troubleshooting steps in this article:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
Once your iPod is recognized by iTunes, see this article for the steps to restore your iPod:
Restoring iPod to factory settings
http://support.apple.com/kb/HT1339
Best,
Jeremy
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