Need help my laptop has no sound?

HP PAVILLION DV6 NOTEBOOK PC my produce number is QG797EA#ABU
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Go to the link below.Enter your Product Number as listed on Service Tag attached to bottom of notebook (may be under battery). You can also get the Product Number by pressing Fn + Esc key. After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en
Go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop and install using the downloaded file.
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If still no sound,try a hard reset, works sometimes.Disconnect all external devices first.
1-remove power cord and battery
2-press power button for 30 seconds
3-reinstall only power cord for first startup.
4-power on
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Sorry for yet an other bump i would like to add, This is the only place i can ask for help as i got this Soundcard with my Dell XPS, Also, It can't be hard to Answer this type of question, I only see people geting support on issues such as *I can't find Drivers*? I truly hope im not being ignored just because i request help on what may take up some time to write a Guide on how to fix this.
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