Need HELP MY ZMP Froze

Could someone please give me some advice as to how to fix this crazy thing. I had just updated my contacts and some song information on the player and let it charge to full, and when i disconnected it it froze on the "please wait..." screen... I know not to disconnect it when its transfering files, so I made sure it was done. BUT IT STILL FROZE!... i tried shutting it off... that didnt work it stays frozen, i tried pluggin it back into the computer... and it does recognize it, and it stays frozen still.... does anyone have some advice?!?!?
thanks steve

Make sure that battery is charged.
Detach your player from your PC, and ensure that it is turned off.
Remove the battery.
Move and hold the Power button to the <B>Power On</B> position and re-insert the battery to the Zen Micro. Hold the Power button until the Recovery Mode appears.
The following options will be displayed: </LI>
<B>Clean Up</B> (Performs a disk scan on the players hard disk, it will not affect music files)
<B>Format All </B>(Formats the players hard disk - Note: all contents will be lost)
<B>Reload Firmware </B>(Reloads the Operating System on the Jukebox. Select this option <B>ONLY</B> if you have access to a PC and you have downloaded the necessary firmware to install.)
<B>Reboot</B> (Reboots the device). </LI>
Run the clean up then reboot

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