Need Help. Never could view movie on my new Apple TV

Christmas gift of Apple TV has been very disappointing.  It appears our DSL Download spead is less than desireable for an Apple TV, however I started downloaded a movie - waiting 6 hours and went to bed.   Movie was ready the next afternoon, we sat down to start watching it  - I know I have 24 hours from the start of watching a movie to finish it - however I paused it - and hit rewind within the first 3 minutes and the movie was then no longer available for viewing.  I had to download all over again.    After waiting another 4 plus hours - it was too late to start watching the movie again as it still showed another 6 hours remaining to downloaded.   I can stream NETFLIX with no problem - but could never get the movie from ITUNES to download.  We left town for 1 day to visit family during the holiday - was so looking forward to a quite house and movie night - all to find the movie was no longer available.   I was charged only once - but never was able to watch the movie.   What options do I have?

Welcome to the Apple Community.
The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.
Netflix uses an adaptive format, i.e. it varies it's quality according to connection speed and can go as low as 0.5 Mbps, although it won't look too good.
You have two options:
You can download to iTunes on your computer, it likely won't download any quicker, but it will stay there and so don't need to worry about stopping the movie in the middle (movies downloaded to the computer will need to be fully downloaded before they will stream to the Apple TV).
You could also switch to SD (settings > general > iTunes Store), your movies will download more quickly if you do this.

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