Need Help on ERMS(Urgent Please)

Hi CRM Experts,
Please help me on following Queris.
1)can we place incoming email into categories/queues/pools based on email address, keywords, and/or rules?
2)allow email to be manually moved between one queue and another?
3)ability to assign multiple age thresholds to categories as a way of providing service level goals?
4)can agent able to manually route the Email to another user?
5)ability to define how long the user can hold the email without activity before returning it to the Queue?
6)can we allow agents to manually pull any email from the Queue(as long they have been granted access)?
7)Ability to perform a "bulk-resolution" or develop a relationship between the emails so that only one instance needs to be resolved?
Please provide me solutions for above mentioned.
Points will be rewarded.
Thanks in Advance
Sree

Hi and Welcome to the Forums!
Wow -- I've never seen that screen. Not at all sure what it even means. But, here's a process that I once found for recovering a bricked device...I've never had to use it, so I can't vouch for it's correctness...but at this point, what have you got to lose?
http://adlen45.activeboard.com/index.spark?forumID=123568&p=3&topicID=18834966
Hope it helps.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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                lblPlayer3.setText("None");
                lblPlayer4.setText("None");
                lblPlayer5.setText("None");
                lblPlayer6.setText("None");
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                lblPlayer4.setSelected(false);
                lblPlayer5.setSelected(false);
                lblPlayer6.setSelected(false);
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               slrSpeed.setEnabled(true);
               canvas.setRandomDicePosition();
            if (e.getActionCommand().equals ("Stop")){
                slrSpeed.setValue(0);
                slrSpeed.setEnabled(false);
            //ADDED
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               frmNew n = new frmNew(this);           
            if (e.getActionCommand().equals ("Zoom In")){
                canvas.zoomIn();          
            if (e.getActionCommand().equals ("Zoom Out")){
                canvas.zoomOut();          
            if (e.getActionCommand().equals ("How To Play")){
                frmPlay p = new frmPlay();           
            if (e.getActionCommand().equals ("About")){
                frmAbout a = new frmAbout();           
    package longgong;
    // Java  classes
       import java.awt.*;
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          float[] diceTranZ = new float[3];     
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             diceTranY[0] = 2.0f;
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             diceTranX[1] = 2.0f;
             diceTranY[1] = 1.0f;
             diceTranZ[1] = zoom;
             diceTranX[2] = 0.0f;
             diceTranY[2] = -2.0f;
             diceTranZ[2] = zoom;
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           public void zoomOut(){
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             gl.glViewport(0, 0, width, height);                       // Reset The Current Viewport And Perspective Transformation
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             gl.glLoadIdentity();                                      // Reset The Projection Matrix
             glu.gluPerspective(45.0f, width / height, 0.1f, 100.0f);  // Calculate The Aspect Ratio Of The Window
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             gl.glLoadIdentity();                                      // Reset The ModalView Matrix     
       /** void preInit() Called just BEFORE the GL-Context is created. */  
          public void preInit()
          { doubleBuffer = true; stereoView = false; // buffering but not stereoview
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    //float height = (float)getSize().height;
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    gl.glDepthFunc(GL_LEQUAL); //The Type Of Depth Test To Do
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    if ( (D[0].getTx()>=D[i].getTx()-1.0f) && (D[0].getTx()<=D[i].getTx()) ){
    if (D[0].getMoveLeft()== true) D[0].setMoveLeft(false);
    else D[0].setMoveLeft(true);
    }else{
    if ( (D[0].getTx()-1<=D[i].getTx()) && (D[0].getTx()-1>=D[i].getTx()-1) ){
    if (D[0].getMoveLeft()== true) D[0].setMoveLeft(false);
    else D[0].setMoveLeft(true);
    if (D[0].getMoveUp()==true){        
    if ( (D[0].getTy()>=D[i].getTy()-1.0f) && (D[0].getTy()<=D[i].getTy()) ){
    if (D[0].getMoveUp()== true) D[0].setMoveUp(false);
    else D[0].setMoveUp(true);
    }else{
    if ( (D[0].getTy()-1<=D[i].getTy()) && (D[0].getTy()-1>=D[i].getTy()-1) ){
    if (D[0].getMoveUp()== true) D[0].setMoveUp(false);
    else D[0].setMoveUp(true);
    }//end of if i!=0
    if(i!=1){    
    if (D[1].getMoveLeft()==true){        
    if ( (D[1].getTx()>=D[i].getTx()-1.0f) && (D[1].getTx()<=D[i].getTx()) ){
    if (D[1].getMoveLeft()== true) D[1].setMoveLeft(false);
    else D[1].setMoveLeft(true);
    }else{
    if ( (D[1].getTx()-1<=D[i].getTx()) && (D[1].getTx()-1>=D[i].getTx()-1) ){
    if (D[1].getMoveLeft()== true) D[1].setMoveLeft(false);
    else D[1].setMoveLeft(true);
    if (D[1].getMoveUp()==true){        
    if ( (D[1].getTy()>=D[i].getTy()-1.0f) && (D[1].getTy()<=D[i].getTy()) ){
    if (D[1].getMoveUp()== true) D[1].setMoveUp(false);
    else D[1].setMoveUp(true);
    }else{
    if ( (D[1].getTy()-1<=D[i].getTy()) && (D[1].getTy()-1>=D[i].getTy()-1) ){
    if (D[1].getMoveUp()== true) D[1].setMoveUp(false);
    else D[1].setMoveUp(true);
    }//end of if i!=1
    if(i!=2){    
    if (D[2].getMoveLeft()==true){        
    if ( (D[2].getTx()>=D[i].getTx()-1.0f) && (D[2].getTx()<=D[i].getTx()) ){
    if (D[2].getMoveLeft()== true) D[2].setMoveLeft(false);
    else D[2].setMoveLeft(true);
    }else{
    if ( (D[2].getTx()-1<=D[i].getTx()) && (D[2].getTx()-1>=D[i].getTx()-1) ){
    if (D[2].getMoveLeft()== true) D[2].setMoveLeft(false);
    else D[2].setMoveLeft(true);
    if (D[2].getMoveUp()==true){        
    if ( (D[2].getTy()>=D[i].getTy()-1.0f) && (D[2].getTy()<=D[i].getTy()) ){
    if (D[2].getMoveUp()== true) D[2].setMoveUp(false);
    else D[2].setMoveUp(true);
    }else{
    if ( (D[2].getTy()-1<=D[i].getTy()) && (D[2].getTy()-1>=D[i].getTy()-1) ){
    if (D[2].getMoveUp()== true) D[2].setMoveUp(false);
    else D[2].setMoveUp(true);
    }//end of if i!=2
    //end of loop for i
    /** void display() Draw to the canvas. */
    // Purely a Java thing. Simple calls DrawGLScene once GL is Initialized
    public void display()
    for(int i=0;i<3;i++){
    glj.gljMakeCurrent(); //Ensure GL is initialised correctly
    DrawGLScene();
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    glj.gljFree(); // release GL
    // Key Listener events
    public void keyTyped(KeyEvent e){
    public void keyPressed(KeyEvent e){
    switch(e.getKeyCode())
    //Kill app
    case KeyEvent.VK_ESCAPE:
    System.exit(0);
    break;
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    break;
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    if(e.getKeyCode()<250) // only interested in first 250 key codes, are there more?
    keys[e.getKeyCode()]=false;
    // mouse listener events
    public void mouseEntered( MouseEvent evt )
    Component comp = evt.getComponent();
    if( comp.equals(this ) )
    //requestFocus();
    public void mouseExited( MouseEvent evt ){
    public void mousePressed( MouseEvent evt ){
    public void mouseReleased( MouseEvent evt ){
    public void mouseClicked( MouseEvent evt )
    Component comp = evt.getComponent();
    if( comp.equals(this ) )
    requestFocus();
    * Dice.java
    * Created on 08 February 2007, 22:26
    * To change this template, choose Tools | Template Manager
    * and open the template in the editor.
    package longgong;
    import java.net.URL;
    import gl4java.GLContext;
    import gl4java.awt.GLAnimCanvas;
    import gl4java.utils.textures.*;
    * @author welcome
    public class Dice {
          GLAnimCanvas glCanvas ;
          URL codeBase;
          int[]texture1 = new int[1]; //Storage for one texture ( NEW )    
          int[]texture2 = new int[1]; //Storage for one texture ( NEW )    
          int[]texture3 = new int[1]; //Storage for one texture ( NEW )    
          int[]texture4 = new int[1]; //Storage for one texture ( NEW )    
          int[]texture5 = new int[1]; //Storage for one texture ( NEW )    
          int[]texture6 = new int[1]; //Storage for one texture ( NEW )    
          float rx;
          float ry;
          float rz;
          float tx;
          float ty;
          float tz;
          float speed;
          boolean txMoveLeft;
          boolean tyMoveUp;
          boolean tzMoveFront;
        /** Creates a new instance of Dice */
        public Dice(GLAnimCanvas g) {
            glCanvas = g;       
            if(!LoadGLTexture("c:\\java\\images\\one.png",texture1)){
                System.out.println("Failed to load Textures,Bailing!");
                System.exit(0);
            if(!LoadGLTexture("c:\\java\\images\\two.png",texture2)){
                System.out.println("Failed to load Textures,Bailing!");
                System.exit(0);
            if(!LoadGLTexture("c:\\java\\images\\three.png",texture3)){
                System.out.println("Failed to load Textures,Bailing!");
                System.exit(0);
            if(!LoadGLTexture("c:\\java\\images\\four.png",texture4)){
                System.out.println("Failed to load Textures,Bailing!");
                System.exit(0);
            if(!LoadGLTexture("c:\\java\\images\\five.png",texture5)){
                System.out.println("Failed to load Textures,Bailing!");
                System.exit(0);
            if(!LoadGLTexture("c:\\java\\images\\six.png",texture6)){
                System.out.println("Failed to load Textures,Bailing!");
                System.exit(0);
            txMoveLeft = true;
            tyMoveUp = true;
         public boolean inCircleBoundaries(float x, float y, float radius)
            float r;       
            r = (float)Math.sqrt((x*x) + (y*y));
            if (r <= radius)
                return  true;
            else
                return false;
        public void setCoordinates(float corRx,float corRy,float corRz,float corTx,float corTy,float corTz){
            rx = corRx;
            ry = corRy;
            rz = corRz;
            tx = corTx;
            ty = corTy;
            tz = corTz;
        public void getRandomDice(){
            int num = (int)(Math.random() * 6);
            if (num==1){
                rx=0.0f;
                ry=0.0f;
                rz=0.0f;
            else if (num==2){
                rx=90.0f;
                ry=0.0f;
                rz=0.0f;
            else if (num==3){
                rx=0.0f;
                ry=-90.0f;
                rz=0.0f;
            else if (num==4){
                rx=0.0f;
                ry=90.0f;
                rz=0.0f;
            else if (num==5){
                rx=-90.0f;
                ry=0.0f;
                rz=0.0f;
            else{
                rx=180.0f;
                ry=0.0f;
                rz=0.0f;
        public float getTx(){
            return tx+0.5f;
        public float getTy(){
            return ty+0.5f;
        public float getTz(){
            return tz+0.5f;
        public void setTz(float z){
            tz=z;
        public boolean getMoveLeft(){
            return txMoveLeft;
        public boolean getMoveUp(){
            return tyMoveUp;
        public void setMoveLeft(boolean m){
            txMoveLeft = m;
        public void setMoveUp(boolean m){
            tyMoveUp = m;
        public void startDiceMovement(){    
            if (txMoveLeft==true) {
                tx+=speed;           
            else {
                tx-=speed;
            if (tyMoveUp==true) {
                ty+=speed;
            else {
                ty-=speed;
            ry+=(speed*4);
            rx+=(speed*4);
            //rz+=(speed*2);
            //tx+=speed;
            //ty+=speed;
            //tz+=speed;             
         if (inCircleBoundaries(tx,ty,3.5f)==false) {  
            if (tx>=3.0f) txMoveLeft = false;
            if (tx<=-3.0f) txMoveLeft = true;
            if (ty>=3.0f) tyMoveUp = false;
            if (ty<=-3.0f) tyMoveUp = true;
        public void setSpeed(float s){
            speed = s;
         public void drawDice(){        
             glCanvas.gl.glLoadIdentity();                                             // Reset The View
             glCanvas.gl.glTranslatef(tx,ty,tz);
             glCanvas.gl.glRotatef(rx,1.0f,0.0f,0.0f);
             glCanvas.gl.glRotatef(ry,0.0f,1.0f,0.0f);
             glCanvas.gl.glRotatef(rz,0.0f,0.0f,1.0f);
             glCanvas.gl.glBindTexture(glCanvas.gl.GL_TEXTURE_2D, texture1[0]);        
             glCanvas.gl.glBegin(glCanvas.gl.GL_QUADS);        
                // Front Face
             glCanvas.gl.glTexCoord2f(0.0f, 0.0f); glCanvas.gl.glVertex3f(-1.0f, -1.0f,  1.0f);
             glCanvas.gl.glTexCoord2f(1.0f, 0.0f); glCanvas.gl.glVertex3f( 1.0f, -1.0f,  1.0f);
             glCanvas.gl.glTexCoord2f(1.0f, 1.0f); glCanvas.gl.glVertex3f( 1.0f,  1.0f,  1.0f);
             glCanvas.gl.glTexCoord2f(0.0f, 1.0f); glCanvas.gl.glVertex3f(-1.0f,  1.0f,  1.0f);
             glCanvas.gl.glEnd();
             glCanvas.gl.glBindTexture(glCanvas.gl.GL_TEXTURE_2D, texture6[0]);
             glCanvas.gl.glBegin(glCanvas.gl.GL_QUADS);        
               // Back Face          
             glCanvas.gl.glTexCoord2f(1.0f, 0.0f); glCanvas.gl.glVertex3f(-1.0f, -1.0f, -1.0f);
             glCanvas.gl.glTexCoord2f(1.0f, 1.0f); glCanvas.gl.glVertex3f(-1.0f,  1.0f, -1.0f);
             glCanvas.gl.glTexCoord2f(0.0f, 1.0f); glCanvas.gl.glVertex3f( 1.0f,  1.0f, -1.0f);
             glCanvas.gl.glTexCoord2f(0.0f, 0.0f); glCanvas.gl.glVertex3f( 1.0f, -1.0f, -1.0f);
             glCanvas.gl.glEnd();
             glCanvas.gl.glBindTexture(glCanvas.gl.GL_TEXTURE_2D, texture2[0]);
             glCanvas.gl.glBegin(glCanvas.gl.GL_QUADS);        
                // Top Face
             glCanvas.gl.glTexCoord2f(0.0f, 1.0f); glCanvas.gl.glVertex3f(-1.0f,  1.0f, -1.0f);
             glCanvas.gl.glTexCoord2f(0.0f, 0.0f); glCanvas.gl.glVertex3f(-1.0f,  1.0f,  1.0f);
             glCanvas.gl.glTexCoord2f(1.0f, 0.0f); glCanvas.gl.glVertex3f( 1.0f,  1.0f,  1.0f);
             glCanvas.gl.glTexCoord2f(1.0f, 1.0f); glCanvas.gl.glVertex3f( 1.0f,  1.0f, -1.0f);
             glCanvas.gl.glEnd();
             glCanvas.gl.glBindTexture(glCanvas.gl.GL_TEXTURE_2D, texture5[0]);
             glCanvas.gl.glBegin(glCanvas.gl.GL_QUADS);        
                // Bottom Face
             glCanvas.gl.glTexCoord2f(1.0f, 1.0f); glCanvas.gl.glVertex3f(-1.0f, -1.0f, -1.0f);
             glCanvas.gl.glTexCoord2f(0.0f, 1.0f); glCanvas.gl.glVertex3f( 1.0f, -1.0f, -1.0f);
             glCanvas.gl.glTexCoord2f(0.0f, 0.0f); glCanvas.gl.glVertex3f( 1.0f, -1.0f,  1.0f);
             glCanvas.gl.glTexCoord2f(1.0f, 0.0f); glCanvas.gl.glVertex3f(-1.0f, -1.0f,  1.0f);
             glCanvas.gl.glEnd();
             glCanvas.gl.glBindTexture(glCanvas.gl.GL_TEXTURE_2D, texture3[0]);
             glCanvas.gl.glBegin(glCanvas.gl.GL_QUADS);        
                // Right face
             glCanvas.gl.glTexCoord2f(1.0f, 0.0f); glCanvas.gl.glVertex3f( 1.0f, -1.0f, -1.0f);
             glCanvas.gl.glTexCoord2f(1.0f, 1.0f); glCanvas.gl.glVertex3f( 1.0f,  1.0f, -1.0f);
             glCanvas.gl.glTexCoord2f(0.0f, 1.0f); glCanvas.gl.glVertex3f( 1.0f,  1.0f,  1.0f);
             glCanvas.gl.glTexCoord2f(0.0f, 0.0f); glCanvas.gl.glVertex3f( 1.0f, -1.0f,  1.0f);
             glCanvas.gl.glEnd();
             glCanvas.gl.glBindTexture(glCanvas.gl.GL_TEXTURE_2D, texture4[0]);
             glCanvas.gl.glBegin(glCanvas.gl.GL_QUADS);        
                // Left Face
             glCanvas.gl.glTexCoord2f(0.0f, 0.0f); glCanvas.gl.glVertex3f(-1.0f, -1.0f, -1.0f);
             glCanvas.gl.glTexCoord2f(1.0f, 0.0f); glCanvas.gl.glVertex3f(-1.0f, -1.0f,  1.0f);
             glCanvas.gl.glTexCoord2f(1.0f, 1.0f); glCanvas.gl.glVertex3f(-1.0f,  1.0f,  1.0f);
             glCanvas.gl.glTexCoord2f(0.0f, 1.0f); glCanvas.gl.glVertex3f(-1.0f,  1.0f, -1.0f);
             glCanvas.gl.glEnd();
          public boolean LoadGLTexture(String fileName, int textureNumber[])
             PngTextureLoader texLoader = new PngTextureLoader(glCanvas.gl, glCanvas.glu);
             if(codeBase!=null)  
                texLoader.readTexture(codeBase, fileName);
             else
                texLoader.readTexture(fileName);
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                glCanvas.gl.glGenTextures(1, textureNumber);
                glCanvas.gl.glBindTexture(glCanvas.gl.GL_TEXTURE_2D, textureNumber[0]);
                glCanvas.gl.glTexParameteri(glCanvas.gl.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                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