Need help on HP all in one

I have had the HP all in one 310-1020 for many years. However, there have been corrupt files/viruses so i decided to go to recovery manager and clicked restore to factory settings. It loaded for a while and then shut down.
Now the problem is it loads to boot menu but then it shuts down by itself. I tried pressing f11 for recovery but that shuts it down too.  I turned it on again and it goes to the black and white screen that gives choice between repair and normal startup. whichever i choose, both makes it shut down.
I have no idea whats going on and how do i fix this??

Hello Jamesoh
It sounds like the recovery did not work correctly. A problem may have occurred during the process to recover the computer. I suggest trying to run the recovery once more to see if this time it works correctly, but if the problem persists I would suggest ordering a System Recovery Kit For Consumer Desktop.
One other question are you able to access the BIOS without restarting? While the boot menu comes after the BIOS there could be other problems if the rebooting occurs at other moments than just trying to boot into Windows.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

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