Need help on my ipod classic

When my I pod is connected to the computer it says do not disconnect but Itunes will not recongize my ipod but the computer does when i disconnect it from the computer it says ok to disconnect I've tried everything that has been discussed in the community but nothing is working. I even uninstalled and installed itunes nothing seems to be working. PLEASE SOMEBODY HELP!

Hello there, Karen1987.
The following Knowledge Base article provides some great in-depth steps for troubleshooting your issue:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
or if you're on a Mac:
iTunes: iPod not recognized in iTunes and Mac desktop
http://support.apple.com/kb/TS1410
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

HT1430 i need help with my ipod classic its totally died

whats the deal i cant even read my serial number so therefore how can support help me

See:
iPod: How to find the serial number
I also requested that your posted be moved to the iPod Classic forum. This is the iPod touch forum

I need help fixing an ipod classic 5g why isnt it making music?

im fixing an ipod classic 5g 30gb and i got it a new battery and audio jack/hold switch but it doesnt produce music other than the clicking when you scroll the wheel i traded out mother boards out of an identical broken ipod (thats only problem was it had a scratched up case and the battery strip was torn)incase it was just the the harddrive pin connector thing being broken so it should make noise but ive tried plugging it into speakers and headphones that work on everything else it's just the ipod wont make noise idk what to do ive even went to the settings and made sure the volume limit was set right but still please dont tell me the new audio jack i waited almost 3 weeks in the mail for is broken -_-

To verify whether or not it is an issue with the headphone jack or logic board, have you tried placing the iPod onto a dock with a dock connector and had it output sound via the dock instead of the headphone jack?
B-rock

Need Help Getting New iPod Classic to work on system with existing iPods

I have an iPod shuffle (for workouts) and an iPod photo 60GB which I have had for some time. I have iTunes 8.
Got a new iPod Classic 120 GB for Father's Day - I cannot get it to work with iTunes yet. Plugged it in and nothing happened. iTunes just acted normal, no setup assistant, nothing. Going to reboot and see if it does the same thing, but in the meantime I am hoping someone here can advise.
Thanks in advance,
jf

Turns out, of all things, it was the cable - seems the 'old' cable does not work with new iPods, but the newer cable that comes with Classics works with everything - cable was updated somehow, per Apple.
Thanks,
jf

HT1320 Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

TS1538 i need help because i need help getting my ipod touch to connect to windows vista and

i need help getting my ipod touch to connect to windows because it keeps saying udb device not recognized and i tr\]ied restarting the settings!!!!!

Have you tried here:
iOS: Device not recognized in iTunes for Windows

Need help with my ipod nano

Hi,
I need help with my ipod nano.
I haven't turned it on in a while and suddenly it stops working when I try to turn it on again.
Sometimes it displays:
"www.apple.com/support/ipod"
And right now it's displaying "OK to disconnect".
Could somebody please advice what should I do?
Thank you

I need help.
I have my IPOD nano for a while now and about a week ago. My husband bought one for his newphew and he had me download all the songs into the new IPOD (2nd Generation). Now Im having problems with mine. Everytime I try to charge and usually the screen will pop up to my original music player. This is what it says now when I open or charge my IPOD.
"The File iTunes Library.it! cannot be read because it was created by a newer version of iTunes".
Now, that I listen to it...all the music skip. Please help me..what should I do??
Thank you

Need help with my ipod

Hi,
I need help with my ipod. It alll started when I used TechTool Pro to wipeout data for my ipod and after finishing the wipeout, I restart my computer and after the restart I was ask by my computer whether to ignore, erase or eject the HD and I choose eject and what happen next is that I have a apple logo on my ipod and my computer now cannot recognises my ipod, and the apple logo just stay there. I am using a 3rd gen ipod.
with regards and thank you
Chris
PowerMac G4 Cube Mac OS X (10.4.8)
PowerMac G4 Cube Mac OS X (10.4.7)

Andrew,
The iPod and iTunes are not compatible with Windows ME and the minimum requirements are Windows 2000 with SP4 or XP with SP2 (although I use several iPods and don't have SP2).
If you can't upgrade to one of these, then you can use the iPod with ME if you are prepared to fiddle around a little. However, you won't be able to use iTunes.
See this.
Guide to iPod and Windows ME
You can use iPods purchased in the USA here in the UK. Our family uses 3 such iPods.
You can also use the iPod on any number of computers as this document explains.
Using iPod with multiple computers
Whoever gave you you all this wrong info deserves to be shot!
Just one more thing Andrew. Please start your own topic in future instead of jumping in an interrupting someone else's with an unrelated query. It's know here as "threadjacking" and is against the discussions Terms of Use.
Good luck with ME!

Need help for my ipod 5th gen

need help for my ipod 5th gen it was i cloud issue my cousin forgot her apple id and password ihave prof that we own these ipad because we have the receipt and its full package any one know how to reset the ipod so we can use it again??warranty is expired

Recover the ID and then the password by:
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. See Changing your Apple ID password if you'd like more information.
Last, contact iTunes by:
Apple - Support - iTunes - Contact Us
or make an appointment at the Genius Bar of an Apple store. Bring your proof of purchase
Apple Retail Store - Genius Bar

I need help restoreing my ipod nano 3rd gen so its like new

I need help restoreing my ipod nano 3rd gen so its like new

Plug it to your computer using iPod USB Cable (any cable should work excluding iPhone 5 and Shuffle cables)...... when you see your iPod in iTunes go to that iPod and click restore...... the whole process should take (depending on what you have on your iPod and its is up to date) it should take no longer than 30 minutes...... then it will ask if you want to set up as new iPod or restore from back-up (itunes back up), since you said:
so its like new
click set as new iPod and follow through what they said.

HT1222 hey i need help with my ipod, i try to download facebook app and it wouldn't let me because it say ios 4.1 require and i dont have ios how do i get it ?

hey i need help with my ipod, i try to download facebook app and it wouldn't let me because it say ios 4.1 require and i dont have ios how do i get it ? please i need help ASAP

What generation of iPod touch do you have? If you don't know, see:
http://support.apple.com/kb/HT1353
If you have an first-generation iPod touch, it can only go to iOS 3.1.3 and hence will not run the Facebook app. If you have a second-generation iPod touch, see:
http://support.apple.com/kb/HT4623
Regards.

Do I ever need to update my iPod classic software?

Do I ever need to update my iPod Classic software

It seems increasingly unlikely that there will be new firmware released for the iPod classic line, but it is always a possibility. In my opinion the major outstanding issue with the older iPods is the treatment of Artist vs. Album Artist which tends to break up albums on older devices when guest/featured artists are involved (see Grouping tracks into albums) however that could be addressed entirely within iTunes if Apple choose to do so.
tt2

Need help re-synching iPods with new computer and getting iTunes to...

Need help re-synching iPods with new computer and getting iTunes to recognize our iPods (it doesn't even recognize them when they're plugged in).
Hubby wiped my harddrive for me, so now I need to get everything back in proper places. I'm using windows XP and installed iTunes once again (I believe it's version 8). I also installed all of my iTunes songs. Now I need to know where to go from here. We have 3 iPods and I need to get them all synched once again. I know how to create different libraries for each of us, but I can't figure out how to get our songs back into our iTunes libraries. When I open iTunes and plug in an iPod, iTunes doesn't even show that an iPod is plugged in.
What do I do now to get each of our iPods synched with our own libraries?
TIA
Brandy

Thanks Zevoneer. The "Restart ipod service" worked and itunes is now recognizing my ipod! Hooray!
Okay, now how do I synch all of our ipods with our individual libraries (I don't want all of my kids' songs and vice versa)? We each have hundreds of songs on our ipods that we don't want to lose.
Thanks again!

HT1329 hi i need help with my ipod nano i want to get my music from my ipod to i tunes so that i can be able to transfer the music on my i tunes to my ipad mini can you help me with that ?

hi i need help with my ipod nano i want to transfer my music from the ipod to the itunes so that i can be able to transfer the music to my ipad can you help me with that ?

You cannot use iTunes to transfer song files from iPod to computer, except for songs purchased from the iTunes Store. However, there are third-party methods and utilities that can transfer from iPod to computer. If you do an Internet search on something like"iPod transfer," you should get some links. (The CNET article seems to be popular.)
Once the song files are on your computer's drive, you can add them to your iTunes library, and then sync your iPad.

I need help with my iPod restrictions!

I need help with my iPod restrictions!!

Withuor more information all I can do is say read:
iOS: Understanding Restrictions
or chapter 26 of the users guide
iPod touch User Guide (For iOS 5.0 Software)

Need help on my ipod classic

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