Need help on some basic functions on a BB8310 Curve

I know these are probably dumb but:
How do you set up and send a text to someone not in your address book?
For these next two questions I've looked up the answer in my user guide but they direct me to menu>options>General Options.  When I go into options  there is no General options!  So:
How do you change the default on the volumn for incoming calls? 
How to I improve sound quality.
And just as a reference, I'm with AT&T and I did not subscribe to the internet-media package.  I do have unlimited text messaging which is why I want to know how to do it.
Any help would be appreciated.  Thanks

For someone that is not in your address book you can type in the cell number in the "To" field at the top of the screen. To change the default call volume you have to first go into the Phone or Call Log screen. Once you're in there you go into Options | General Options.
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