Need help on UC320W outbound calls!!!

Hi, my client has UC320W. the office has 3 FXO lines.
they are claiming that they can't make outbound calls on 1, 2 FXO lines (inbound calls are fine).
it just drops after dial the numbers.
however 3rd line has no problem to dial out.
one weird thing.
I setup to dial 9 to make outbound calls.
3rd line, which works fine, doesnt need to dial 9 to call out.
you can just dial 1xxx-xxx-xxxx.
the other 2 lines wont work 9xxx-xxx-xxxx nor 1xxx-xxx-xxxx
it just drops.
please help!!!!!
Jay

Hi Jay,
It is perfect fine to configure all FXO lines as separated shared FXO lines and assign individual PSTN numbers. Are these 3 FXO lines are with the same service provider? If you hook an analog phone to the phone line, what are the dialing plan you can dial out? Do you need to dial the steering digit? If yes, then the service provider sets the UC320W as the centrex PBX.. Please let me know. I will send you a PMF to correct the FXO line dial plan. When you press the shared FXO line button 2 or 3, do you hear the stutter tone or normal dial tone? If it's stutter tone, the FXO line may be configured with voice mail service by your service provider and there are voice messages. It may affect the call to be dialed out.
If you can't figure cout what it is going on, please contact the Small Business Support Center at the phone number listed (Please pick the appropriate phone number in your region) in the link attached. One of our Engineers should be able to assist you with this issue.
http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
Best regards,
Wendy

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