Need help opening pdf file created in japanese adobe

I have Adobe Reader 9. Acolleague just sent me a document that was created in a Japanese version of adobe. It is still a pdf file, but I cannot open it. I get a message saying some components needed to complete thte operation are missing, and would I like to go to the Adobe page on the web to look for them? If I say yes it takes me to the Adobe page, but I can't find anything obvious to add.
In the file's properties, it said the application is [some japanese characters]v1.12Rev0480
Please help

Maybe you need to download and install the Japanese font pack from http://www.adobe.com/support/downloads/detail.jsp?ftpID=3979 (Windows)

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PraveenAggarwal wrote:
I am facing the similar problem. Not able to open some PDFs. Was able to open till 2-3 months back. Did some analysis that not able to open the files created with version older the 9.0 of Adobe Reader. Also tried to open the same PDFs in my colleagues' Laptops and my home PC. No Success.
NEED SERIOUS ATTENTION FROM ADOBE.
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[private data removed]

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jerryfromtorrance wrote:
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Are your clients using Adobe Reader on Mac, or the built-in Mac OS Preview? Preview does NOT support the full PDF standard :(.
From: Adobe Forums <[email protected]<mailto:[email protected]>>
Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Date: Mon, 26 Sep 2011 15:04:18 -0700
To: Leonard Rosenthol <[email protected]<mailto:[email protected]>>
Subject: Problems opening .pdf files created in Windows in MAC
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[email protected] wrote:
> Have looked through most of the forums, don't think i missed the answer but here goes
> I have a form that includes 4 dropdown catagories; i am trying to have it so that when the friendly text is select from the dropdown it opens a new pdf file with the requested info.
> New to designer, in the past i would rely on bookmarks, so what can i do
>
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Need help opening pdf file created in japanese adobe

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