Need help re changing voice message.

Need some help re changing my voice message. I follow the instructions which I found online and when I go Voice button that is ok, I then go to the Voicemail button as directed. Then told to press the Greeting button in the top left corner. I do not know why but when I press the Voicemail button it just goes immediately to retrieving voice messages. There is no option to press a Greeting button. Does anyone know why this would happen and provide me with instructions to find the Greeting button. Many thanks if anyone can assist.

shelleyfromvic wrote:
I don't really understand Ocean20. Why give instructions on simply being able to change the message on the phone.... to having to contact my carrier. You would think that changing the message on the phone would not have anything to do with the carrier.
It is your carrier's voicemail system.
Try this... (this is on my AT&T iPhone)
Open the Phone app.
Tap Voicemail at bottom.
Tap Greeting at top left.
Tap Custom to record a new greeting.

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