Need help recognizing a second Ze

my mother bought 2 Zen vision V mp3 players (the 2GB, black), and of course she wanted me to install them on the computer. she has vista for an OS. I installed the creative media explorer, and then tried to connect the second--and nothing.
I have tried to use them on different user accounts on vista, one with administrator privileges, and the other without. NOthing. The first player continues to be recognized, no problem, and the second, though it says it was docked, is not recognized. Whereas the first player, when connected, brings up the options menu, where it asks what you want to do, open the files, whatever, and the second does not.
Is it that they're the same model and everything, and that the software is designed to only recognize one of the same model? I've seen on the forums of people having 2 players, but of different models, having no problems. i have looked for someone addressing the same problem on the main creative website and on the forums and have found nothing,
Can someone help?

my husband and I each have a zen v plus and our computers saw them as the same UNTIL...we went into each player and put our name in the players, In our type of player we went to SYSTEM and then selected PLAYER SETTINGS and then OWNER and typed in our name on a little key pad that showed up. Once we did that our windows media player and the creative zen organizer and sync manager all see them as separate players. It dri've us crazy for days till we figured that out! Your player type may be somehwat different but I bet the answer is similar! Good luck!

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