Need help restoring data after security wipe - Urgent!

Hello,
I am in need of urgent help.
I had saved some really important information in the memos of my blackberry curve 8520. After that I changed my phone to a non-blackberry phone. but I still had the old phone but it was kept off most of the time. I had backups from June 13, 2013. very recently I wiped the phone. (Very big mistake) Now I am in need of that information that I had saved in the memos. Now when I visit the blackberry protect website through my laptop it shows that the back up is there with 15 memos and many other things. but when I open the app of blackberry protect on my phone it shows that there are no previous versions of backup available to restore.
Now please tell me and help with this. I badly need the information that I have stored in the memos of this earlier back up version.
Another thing I have noticed is that there is a problem in the link between BB Protect website and the BB Protect app on my phone. For example, if I click on "Play Sound" or "Display a message" on the BB Protect website, it tries to communicate with the device and then waits for the device to respond and then it fails to do the function clicked.

Hello,
Please check very very very very (did I say that enough?) carefully that you are using the exact same BBID credentials on your new BB that you are logging into via PC.
If they are not the same, then that explains why it cannot present you with those backups on the device...they are associated to a different BBID than you are using on your BB now. To change your BB over to the BBID that contains the backups you require, you must WIPE the BB:
KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
However, be very careful when you then associate the BB to that other BBID...done incorrectly, you can lose your prior backups...refer:
KB31489 BlackBerry Protect for BlackBerry smartphones does not display any backup files to restore
Then again, if you are using the exact same BBID on both the device as well as via PC/browser, then the method discussed in KB31489 may already have been done incorrectly, wiping out those prior backups (and there is no way to retrieve them).
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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A 200gb partition is restored, but the 120gb is not, which is confusing. ALso, when I look at the logical drives in the partition, I'm beginning to think I had the 200gb mirror /120 gb storage backwards. The data restored is not something I would be concerned with losing. It's installed applications, and multimedia files that I could lose without worry.
There is also 70gb dynamic drive labeled Missing. I know I left a small portion of all three of the drives unallocated as a reserve, so that must be what this is. It's like the RAID info is incomplete which leads me to the next piece of info.
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When I created the array, I named the the drives RAID0 and RAID1. They both show up in DM. But only one of them shows up as the drive model: WDC WD3201ABYS-01B9A0. There should be two of them.
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Later,
GeoD

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Rgds
Sameer

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You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
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Hi ,
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There are many edible palm fruits, and one of the most widespread and favored of these is the data (Phoenix dactylifera). Dates were cultivated in ancient land from Mesopotamia to prehistoric Egypt, possibly as early as 6000 B.C. Then--as now--dates were a staple for the natives of those dry regions. Much later, Arabs spread dates around northern Africa, and dates were introduced into California by the Spaniards in 1765, around Mission San Ignacio.
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HT4859 I need help restore my old messages and pictures to my phone. I did a restore from my computer and my boyfriends stuff downloaded on my phone. How do I get my stuff back?

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http://support.apple.com/kb/ht1766
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http://support.apple.com/kb/TS5162
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