Need help restoring photos onto MacBook
I have a MacBook Pro and recently had to erase and reset it. I have my laptop and iPhone connected to the cloud and plug my iPhone in regularly. I assumed all my photos taken on my iPhone would be saved onto iCloud but when i restored the photos from iCloud only 1000 photos are coming up from end of 2013 onwards and all photos from 2012 and 2013 are missing. Is there any way of getting back these photos?
I have tried using an iPhone Data Recovery app and it seems to be accessing 2.32GB of data and the same 1000 photos from iCloud however when i log onto iCloud through the website it says i have 3.76GB of data under 'backup'. why is there over 1GB difference and could this possibly be my remaining photos?
Welcome to our forum, aubrey01.
I assumed all my photos taken on my iPhone would be saved onto iCloud but when i restored the photos from iCloud only 1000 photos are coming up from end of 2013 onwards and all photos from 2012 and 2013 are missing. Is there any way of getting back these photos?
Which iCloud features have you been using? The Macs do not support the iCloud Photo Library (Beta), that is storing all photos. Only iPhones with iOS8 are supporting iCloud Photo Library (Beta), if you have it enabled (see: iCloud Photo Library beta FAQ). Which iOS version are you having on your iPhone? If your iPhone is using iCloud Photo Library (Beta) you can download your photos from https://www.icloud.com
Use the "Photos Beta" app on your iCloud page https://www.icloud.com
On your Mac you have probably been using My Photo Stream. This is not for storing photos in iCloud, but for streaming photos between devices. iCloud will only store the last month of photos, up to 1000 photos for My Photo stream, see: iCloud: Photo Stream FAQ
iCloud through the website it says i have 3.76GB of data under 'backup'. why is there over 1GB difference and could this possibly be my remaining photos?
iCloud is storing the last three backups. So the size is larger than one single backup. And the backup does not include photo stream photos. So some different photos may be there. You could try to restore the iPhone from the oldest backup to look for more photos.
See: iCloud: Backup and restore overview
Save all photos you have recovered on your mac - not in icloud. Then make a backup of your iPhone in iTunes on your mac, not in iCloud, so you will not overwrite iCloud backups, and then restore your iPhone from the oldest backup.
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