Need help retrieving serial number, please.

I made a thread about this last night but it must have been deleted for some reason?
So I got Adobe Premiere Elements 11 for christmas and had it installed on my student laptop. When I graduated this last spring I got a new laptop and didn't think anything of it. Last night I went to install Premiere on my new laptop and upon install it asked for my serial number. I did not write it down and I do not have my old laptop to retrieve it. I tired typing in the redemption code on the Adobe site but it just says that the code is invalid (obviously because it has already been redeemed). I also did not register this product so if I log in to Adobe and go to "My Products" it is not in there. Can someone please help me out here! I really need this program to work. There has got to be a way to retrieve this serial number. There has got to be a data base someone can look in? Please help!
Thank you,
-Trent

So as long as I have this redemption code I should still be able to link it to my serial number. I just need to get in contact with Adobe themselves.
I am just speculating here, as John T. is, as well, but your experience, regarding the typing in of that Redemption Code, on the supplied Web site, seems to be a "one-time deal." That seems to be borne out by your experience.
Now, it might (speculation again, as I have never had an educational version of any Adobe product) be useful to have that Redemption Code, when talking to Adobe Customer Support (not Technical Support), as they might be able to track backward, and use that to find your S/N. I would try Live Chat first, BUT keep the idea of a direct telephone call, as "Plan B."
Unfortunately, no one here works for Adobe - we are but mere users, and mostly users with a regular PrE license, and not an academic license. When it comes to academic license questions, I always go to John T. Smith, as he was in a university system, and has several academic licenses in his history. He's my "go-to guy" for any academic version questions, 'cause he's "been there - done that." However, and even with his vast knowledge, he is powerless to help you, beyond suggestions. Only Adobe can do that.
Please let us know if Adobe Customer Support (either Live Chat, or via telephone) was able to help you, as you will be educating us all.
Good luck, and please do followup on this thread, as we can all benefit.
Hunt
PS - I will second John T's suggestion of making copies of everything, should there be a problem in the future. For instance, I have my S/N for every version of Photoshop one a label on the media (mine go back to diskettes), on the box (if I still have that) and one the front and also first page of the manual (they used to have nicely printed manuals, back several versions). I could give you my S/N for version 2.5, through CS 6, even though the S/N format changed three times over the decades. Make copies.

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created by John T Smith in Adobe Creative Cloud - View the full discussionAre you using these links to provide your proof of status?http://www.adobe.com/store/au_edu/academic_id.htmlRedemption Code https://creative.adobe.com/educardCS6 Education https://forums.adobe.com/thread/1585740 If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7046705#7046705 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7046705#7046705 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
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