Need help setting up DSL modem

I just spent 45 min. with a techie from my server trying to get an ethernet DSL modem set up. He was a Windows man and not familiar with Mac OS. We got everything in the control panels set up but activation failed. When I got to the final stage where it should connect, it didn't. All cables were tight and in the right place. I set it up for ethernet. The techie said the ethernet card isn't being activated and he didn't know how to do that neither do I.
What should I do next, besides a 190 mile trip to the nearest Apple store?
Or is there anything that can be done here at home?
iBook G4   Mac OS X (10.4.2)   I can't update to 10.4.7 because it times out

Yes, the light goes on. The only other computers I have are an old iBook G3, Mac mini, and G3 blue and white Yosemite that only runs OS9. I use the iBook for e-mail and searches, which is why I wanted DSL. I use the Mac mini to work on my web pages and process photos (offline). I don't do much surfing.
The problem seems to boil down to (1) where is the PPPoe server and (2) how do I authenticate?
Since the techie from my server couldn't help, I'm sending an e-mail to the server asking about PPPoe and authentication. If I can't get anywhere with them, I'll just take the modem down to them and dump it off.

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