Need Help - SPA112 suddenly not working

Bought the SPA112 a month ago, it worked fine freephoneline since day one, but today when people called and we answered the phone, we heard nothing. When I make outgoing calls, I hear nothing from the handset. I tried calling my cell phone, my cell rings, but I don't hear any rings from the handset too. I have tried reboot the ATA a few times, but no luck. I then looked around on the interent and found an upgrade firmware, applied firmware upgrade, but the problem is still there.
Name
Value
Model:
SPA112, 2 FXS
Hardware Version:
1.0.0
Boot Version:
1.0.1 (Oct 6 2011 - 20:04:00)
Firmware Version:
1.3.2 (014) May 9 2013
Recovery Firmware:
1.0.2 (001)
WAN MAC Address:
E0:2F:6D:78:5E:E2
Host Name:
SPA112
Domain Name:
(none)
Serial Number:
CCQ16520XD5
Current Time:
Sun, 30 Jun 2013 00:14:53
Does any one hear have the same problem? Can you please help to fix my problem?
Thank you,
tqlam

Here is the system log. But something strange that as said in my post that I bought the device a month ago, but the log show date in Jan 1st, and only the last few line dated July 1st
Jan 1 00:00:04 SPA112 syslog.notice syslog-ng[121]: syslog-ng version 1.6.12 starting
Jan 1 00:00:04 SPA112 kern.notice [    0.000000] Linux version 2.6.26.5 (jlai2@ubuntu) (gcc version 4.1.2) #1 PREEMPT Fri Dec 14 14:02:32 PST 2012
Jan 1 00:00:04 SPA112 kern.warning [    0.000000] CPU: ARM926EJ-S [41069265] revision 5 (ARMv5TEJ), cr=00053177
Jan 1 00:00:04 SPA112 kern.warning [    0.000000] Machine: NXP PNX8181
Jan 1 00:00:04 SPA112 kern.warning [    0.000000] Memory policy: ECC disabled, Data cache writeback
Jan 1 00:00:04 SPA112 kern.debug [    0.000000] On node 0 totalpages: 7936
Jan 1 00:00:04 SPA112 kern.debug [    0.000000]   DMA zone: 62 pages used for memmap
Jan 1 00:00:04 SPA112 kern.debug [    0.000000]   DMA zone: 0 pages reserved
Jan 1 00:00:04 SPA112 kern.debug [    0.000000]   DMA zone: 7874 pages, LIFO batch:0
Jan 1 00:00:04 SPA112 kern.debug [    0.000000]   Normal zone: 0 pages used for memmap
Jan 1 00:00:04 SPA112 kern.debug [    0.000000]   Movable zone: 0 pages used for memmap
Jan 1 00:00:04 SPA112 kern.warning [    0.000000] CPU0: D VIVT write-back cache
Jan 1 00:00:04 SPA112 kern.warning [    0.000000] CPU0: I cache: 32768 bytes, associativity 4, 32 byte lines, 256 sets
Jan 1 00:00:04 SPA112 kern.warning [    0.000000] CPU0: D cache: 32768 bytes, associativity 4, 32 byte lines, 256 sets
Jan 1 00:00:04 SPA112 kern.warning [17179569.184000] Built 1 zonelists in Zone order, mobility grouping on. Total pages: 7874
Jan 1 00:00:04 SPA112 kern.notice [17179569.184000] Kernel command line: console=ttyS1,115200n8 rootfstype=squashfs noalign half_image=0 verify=y Hw_Model=SPA112 Router_Mode=0
Jan 1 00:00:04 SPA112 kern.info [17179569.184000] PNX8181: Configured 66 Interrupts
Jan 1 00:00:04 SPA112 kern.warning [17179569.184000] PID hash table entries: 128 (order: 7, 512 bytes)
Jan 1 00:00:04 SPA112 kern.warning [17179569.184000] Console: colour dummy device 80x30
Jan 1 00:00:04 SPA112 kern.info [17179569.184000] Dentry cache hash table entries: 4096 (order: 2, 16384 bytes)
Jan 1 00:00:04 SPA112 kern.info [17179569.184000] Inode-cache hash table entries: 2048 (order: 1, 8192 bytes)
Jan 1 00:00:04 SPA112 kern.info [17179569.188000] Memory: 31MB = 31MB total
Jan 1 00:00:04 SPA112 kern.notice [17179569.188000] Memory: 28296KB available (2804K code, 197K data, 120K init)
Jan 1 00:00:04 SPA112 kern.debug [17179569.188000] Calibrating delay loop... 110.08 BogoMIPS (lpj=220160)
Jan 1 00:00:04 SPA112 kern.warning [17179569.260000] Mount-cache hash table entries: 512
Jan 1 00:00:04 SPA112 kern.info [17179569.260000] CPU: Testing write buffer coherency: ok
Jan 1 00:00:04 SPA112 kern.info [17179569.264000] net_namespace: 484 bytes
Jan 1 00:00:04 SPA112 kern.info [17179569.264000] NET: Registered protocol family 16
Jan 1 00:00:04 SPA112 kern.info [17179569.264000] Board: found phy at 0x03, id 0x001cc815
Jan 1 00:00:04 SPA112 kern.info [17179569.264000] Board: Vega_PNX8181_BaseStation low-cost version detected.
Jan 1 00:00:04 SPA112 kern.info [17179569.264000] clock [intc] enabled
Jan 1 00:00:04 SPA112 kern.info [17179569.264000] clock [sctu] enabled
Jan 1 00:00:04 SPA112 kern.info [17179569.264000] clock [uart1] enabled
Jan 1 00:00:04 SPA112 kern.info [17179569.264000] clock [uart2] enabled
Jan 1 00:00:04 SPA112 kern.info [17179569.264000] clock [sdi] enabled
Jan 1 00:00:04 SPA112 kern.info [17179569.264000] clock [ebi1] enabled
Jan 1 00:00:04 SPA112 kern.info [17179569.264000] clock [ebi2] enabled
Jan 1 00:00:04 SPA112 kern.info [17179569.264000] clock [gpio] enabled
Jan 1 00:00:04 SPA112 kern.notice [17179569.264000] gpio_init: Registered PNX818 GPIO device
Jan 1 00:00:04 SPA112 kern.warning [17179569.264000] Board HW MODEL : 0x3
Jan 1 00:00:04 SPA112 kern.info [17179569.268000] clock [extint] enabled
Jan 1 00:00:04 SPA112 kern.info [17179569.268000] External Interrupt Controller registered
Jan 1 00:00:04 SPA112 kern.info [17179569.284000] NET: Registered protocol family 2
Jan 1 00:00:04 SPA112 kern.info [17179569.320000] IP route cache hash table entries: 1024 (order: 0, 4096 bytes)
Jan 1 00:00:04 SPA112 kern.info [17179569.320000] TCP established hash table entries: 1024 (order: 1, 8192 bytes)
Jan 1 00:00:04 SPA112 kern.info [17179569.320000] TCP bind hash table entries: 1024 (order: 0, 4096 bytes)
Jan 1 00:00:04 SPA112 kern.info [17179569.320000] TCP: Hash tables configured (established 1024 bind 1024)
Jan 1 00:00:04 SPA112 kern.info [17179569.320000] TCP reno registered
Jan 1 00:00:04 SPA112 kern.info [17179569.332000] NET: Registered protocol family 1
Jan 1 00:00:04 SPA112 kern.info [17179569.332000] clock [dmau] enabled
Jan 1 00:00:04 SPA112 kern.info [17179569.332000] probe succeded
Jan 1 00:00:04 SPA112 kern.info [17179569.332000] clock [iic] enabled
Jan 1 00:00:04 SPA112 kern.info [17179569.336000] squashfs: version 3.4 (2008/08/26) Phillip Lougher
Jan 1 00:00:04 SPA112 kern.warning [17179569.336000] squashfs: LZMA suppport for slax.org by jro
Jan 1 00:00:04 SPA112 kern.info [17179569.336000] JFFS2 version 2.2. (NAND) © 2001-2006 Red Hat, Inc.
Jan 1 00:00:04 SPA112 kern.info [17179569.340000] msgmni has been set to 55
Jan 1 00:00:04 SPA112 kern.info [17179569.340000] io scheduler noop registered (default)
Jan 1 00:00:04 SPA112 kern.info [17179569.348000] HDLC line discipline: version $Revision: 1.1.1.1 $, maxframe=4096
Jan 1 00:00:04 SPA112 kern.info [17179569.348000] N_HDLC line discipline registered.
Jan 1 00:00:04 SPA112 kern.info [17179569.348000] Non-volatile memory driver v1.2
Jan 1 00:00:04 SPA112 kern.info [17179569.348000] Serial: 8250/16550 driver $Revision: 1.1.1.1 $ 2 ports, IRQ sharing disabled
Jan 1 00:00:04 SPA112 kern.info [17179569.348000] serial8250.0: ttyS0 at MMIO 0xc2004000 (irq = 24) is a 16550A
Jan 1 00:00:04 SPA112 kern.info [17179569.348000] serial8250.0: ttyS1 at MMIO 0xc2005000 (irq = 23) is a 16550A
Jan 1 00:00:04 SPA112 kern.info [17179569.352000] console [ttyS1] enabled
Jan 1 00:00:04 SPA112 kern.info [17179569.356000] DCC: JTAG1 Serial emulation driver driver $Revision: 1.1.1.1 $
Jan 1 00:00:04 SPA112 kern.info [17179569.360000] ttyJ0 at MMIO 0x12345678 (irq = 0) is a DCC
Jan 1 00:00:04 SPA112 kern.info [17179569.364000] brd: module loaded
Jan 1 00:00:04 SPA112 kern.info [17179569.368000] PPP generic driver version 2.4.2
Jan 1 00:00:04 SPA112 kern.info [17179569.372000] PPP MPPE Compression module registered
Jan 1 00:00:04 SPA112 kern.info [17179569.376000] NET: Registered protocol family 24
Jan 1 00:00:04 SPA112 kern.info [17179569.380000] PPPoL2TP kernel driver, V1.0
Jan 1 00:00:04 SPA112 kern.warning [17179569.384000] [ip3912] : Bridge Mode...
Jan 1 00:00:04 SPA112 kern.info [17179569.384000] clock [etn1] enabled
Jan 1 00:00:04 SPA112 kern.info [17179569.392000] ip3912_mii_bus: probed
Jan 1 00:00:04 SPA112 kern.info [17179569.396000] eth0: IP3912 at 0xc1600000 using 0:03 phy
Jan 1 00:00:04 SPA112 kern.info [17179569.400000] NFTL driver: nftlcore.c $Revision: 1.1.1.1 $, nftlmount.c $Revision: 1.1.1.1 $
Jan 1 00:00:04 SPA112 kern.notice [17179569.404000] physmap platform flash device: 02000000 at 80000000
Jan 1 00:00:04 SPA112 kern.debug [17179569.408000] CFI: Found no physmap-flash.0 device at location zero
Jan 1 00:00:04 SPA112 kern.err [17179569.408000] physmap-flash physmap-flash.0: map_probe failed
Jan 1 00:00:04 SPA112 kern.info [17179569.412000] NAND device: Manufacturer ID: 0xad, Chip ID: 0x75 (Hynix NAND 32MiB 3,3V 8-bit)
Jan 1 00:00:04 SPA112 kern.debug [17179569.416000] Bad block table found at page 65504, version 0x01
Jan 1 00:00:04 SPA112 kern.debug [17179569.416000] Bad block table found at page 65472, version 0x01
Jan 1 00:00:04 SPA112 kern.debug [17179569.416000] nand_read_bbt: Bad block at 0x001c4000
Jan 1 00:00:04 SPA112 kern.warning [17179569.416000] Using Full Image\'s RootFS
Jan 1 00:00:04 SPA112 kern.warning [17179569.420000] Using static partition definition
Jan 1 00:00:04 SPA112 kern.warning [17179569.424000] !!! do adler32 checksum !!!
Jan 1 00:00:04 SPA112 kern.warning [17179571.288000] File system image checksum OK
Jan 1 00:00:04 SPA112 kern.notice [17179571.292000] Creating 11 MTD partitions on \"gen_nand\":
Jan 1 00:00:04 SPA112 kern.notice [17179571.296000] 0x00000000-0x00060000 : \"u-boot\"
Jan 1 00:00:04 SPA112 kern.notice [17179571.300000] 0x00060000-0x00080000 : \"u-bootenv\"
Jan 1 00:00:04 SPA112 kern.notice [17179571.304000] 0x00080000-0x01460000 : \"ROMIMAGE\"
Jan 1 00:00:04 SPA112 kern.notice [17179571.308000] 0x01460000-0x01b60000 : \"HALFIMAGE\"
Jan 1 00:00:04 SPA112 kern.notice [17179571.316000] 0x001ec000-0x01460000 : \"LINUX_ROOTFS\"
Jan 1 00:00:04 SPA112 kern.notice [17179571.324000] 0x01b60000-0x01d60000 : \"HS_FW\"
Jan 1 00:00:04 SPA112 kern.notice [17179571.328000] 0x01d60000-0x01e60000 : \"FPAR\"
Jan 1 00:00:04 SPA112 kern.notice [17179571.332000] 0x01e60000-0x01ee0000 : \"CISCO\"
Jan 1 00:00:04 SPA112 kern.notice [17179571.340000] 0x01ee0000-0x01f00000 : \"EEPROM\"
Jan 1 00:00:04 SPA112 kern.notice [17179571.344000] 0x01f00000-0x01f80000 : \"NVRAM\"
Jan 1 00:00:04 SPA112 kern.notice [17179571.348000] 0x01f80000-0x02000000 : \"CA_DATA\"
Jan 1 00:00:04 SPA112 kern.info [17179571.356000] clock [spi1] enabled
Jan 1 00:00:04 SPA112 kern.info [17179571.364000] spi-pnx8181 spi-pnx8181: probe succeded
Jan 1 00:00:04 SPA112 kern.info [17179571.368000] i2c /dev entries driver
Jan 1 00:00:04 SPA112 kern.err [17179571.376000] ksz8873 0-005f: failed with status -1
Jan 1 00:00:04 SPA112 kern.warning [17179571.380000] ksz8873: probe of 0-005f failed with error -1
Jan 1 00:00:04 SPA112 kern.warning [17179571.384000] PNX8181 watchdog timer: timer margin 16 sec
Jan 1 00:00:04 SPA112 kern.info [17179571.388000] Registered led device: led1
Jan 1 00:00:04 SPA112 kern.info [17179571.392000] Registered led device: led2
Jan 1 00:00:04 SPA112 kern.debug [17179571.396000] cordless: SCRAM mapped to 0xd0000000
Jan 1 00:00:04 SPA112 kern.info [17179571.396000] cordless: character device initialized (major=254)
Jan 1 00:00:04 SPA112 kern.info [17179571.400000] coma-debug: coma debug support enabled
Jan 1 00:00:04 SPA112 kern.warning [17179571.404000] GACT probability on
Jan 1 00:00:04 SPA112 kern.warning [17179571.408000] Mirror/redirect action on
Jan 1 00:00:04 SPA112 kern.warning [17179571.412000] u32 classifier
Jan 1 00:00:04 SPA112 kern.warning [17179571.412000]     Performance counters on
Jan 1 00:00:04 SPA112 kern.warning [17179571.416000]     input device check on
Jan 1 00:00:04 SPA112 kern.warning [17179571.420000]     Actions configured
Jan 1 00:00:04 SPA112 kern.warning [17179571.424000] Netfilter messages via NETLINK v0.30.
Jan 1 00:00:04 SPA112 kern.warning [17179571.428000] nf_conntrack version 0.5.0 (1024 buckets, 4096 max)
Jan 1 00:00:04 SPA112 kern.info [17179571.432000] ip_tables: (C) 2000-2006 Netfilter Core Team
Jan 1 00:00:04 SPA112 kern.warning [17179571.436000] ipt_time loading
Jan 1 00:00:04 SPA112 kern.info [17179571.436000] TCP cubic registered
Jan 1 00:00:04 SPA112 kern.info [17179571.440000] NET: Registered protocol family 17
Jan 1 00:00:04 SPA112 kern.notice [17179571.444000] Bridge firewalling registered
Jan 1 00:00:04 SPA112 kern.info [17179571.448000] Ebtables v2.0 registered
Jan 1 00:00:04 SPA112 kern.info [17179571.456000] RPC: Registered udp transport module.
Jan 1 00:00:04 SPA112 kern.info [17179571.460000] RPC: Registered tcp transport module.
Jan 1 00:00:04 SPA112 kern.info [17179571.464000] 802.1Q VLAN Support v1.8 Ben Greear
Jan 1 00:00:04 SPA112 kern.info [17179571.468000] All bugs added by David S. Miller
Jan 1 00:00:04 SPA112 kern.info [17179571.472000] LINUX_ROOTFS is 4
Jan 1 00:00:04 SPA112 kern.warning [17179571.484000] VFS: Mounted root (squashfs filesystem) readonly.
Jan 1 00:00:04 SPA112 kern.info [17179571.488000] Freeing init memory: 120K
Jan 1 00:00:04 SPA112 kern.info [17179572.356000] eth0: Link down
Jan 1 00:00:04 SPA112 kern.info [17179573.360000] ip3912: eth0 up, speed is 100 Mbps, Full Duplex.
Jan 1 00:00:04 SPA112 kern.info [17179575.796000] coma-config: netlink interface registered
Jan 1 00:00:04 SPA112 kern.info [17179575.844000] coma-cpi: netlink interface registered
Jan 1 00:00:04 SPA112 kern.info [17179575.892000] coma-ss7: netlink interface registered
Jan 1 00:00:04 SPA112 kern.info [17179576.000000] coma-voice: character device initialized (major=253)
Jan 1 00:00:04 SPA112 kern.info [17179576.104000] coma-dsr: netlink interface registered
Jan 1 00:00:04 SPA112 kern.warning [17179576.136000] ***** LED_DRV init *****
Jan 1 00:00:04 SPA112 kern.warning [17179576.140000] ***** LED_DRV end *****
Jan 1 00:00:04 SPA112 kern.warning [17179576.168000] *** sys event driver initialized ***
Jan 1 00:00:04 SPA112 kern.err [17179579.148000] br0: Dropping NETIF_F_UFO since no NETIF_F_HW_CSUM feature.
Jan 1 00:00:04 SPA112 kern.info [17179580.800000] device eth0 entered promiscuous mode
Jan 1 00:00:04 SPA112 kern.info [17179580.800000] br0: port 1(eth0) entering learning state
Jan 1 00:00:04 SPA112 kern.debug [17179580.808000] sysevt_comm_sendto: (52, rc)=>
Jan 1 00:00:04 SPA112 kern.debug [17179580.824000] sysevt_comm_sendto: (52, rc)=>
Jan 1 00:00:05 SPA112 kern.info [17179582.800000] br0: topology change detected, propagating
Jan 1 00:00:05 SPA112 kern.info [17179582.800000] br0: port 1(eth0) entering forwarding state
Jan 1 00:00:05 SPA112 daemon.info system[128]: httpd server started at port 80
Jan 1 00:00:05 SPA112 daemon.info dnsmasq[135]: started, version 1.10 cachesize 150
Jan 1 00:00:05 SPA112 daemon.err dnsmasq[135]: failed to load names from /etc/hosts: No such file or directory
Jan 1 00:00:05 SPA112 daemon.debug dnsmasq[135]: reading /tmp/dns_resolv.conf
Jan 1 00:00:05 SPA112 daemon.info dnsmasq[135]: using nameserver 1.1.1.1
Jan 1 00:00:05 SPA112 daemon.notice system[1]: Ethernet WAN br0 link up
Jan 1 00:00:05 SPA112 daemon.notice system[1]: Start WAN br0 DHCP connection
Jan 1 00:00:06 SPA112 kern.debug [17179583.848000] sysevt_comm_sendto: (25, rc)=>
Jan 1 00:00:06 SPA112 kern.debug [17179583.972000] sysevt_comm_sendto: (16, rc)=>
Jan 1 00:00:10 SPA112 kern.debug [17179587.800000] sysevt_comm_sendto: (90, rc)=>
Jan 1 00:00:10 SPA112 daemon.notice system[1]: WAN br0 connected
Jan 1 00:00:10 SPA112 daemon.notice system[1]: Link name=br0
Jan 1 00:00:10 SPA112 daemon.notice system[1]: IP address=192.168.0.189
Jan 1 00:00:10 SPA112 daemon.notice system[1]: Netmask=255.255.255.0
Jan 1 00:00:10 SPA112 daemon.notice system[1]: Gateway=192.168.0.1
Jan 1 00:00:10 SPA112 daemon.notice system[1]: hostname=
Jan 1 00:00:10 SPA112 kern.debug [17179587.836000] sysevt_comm_sendto: (16, rc)=>
Jan 1 00:00:10 SPA112 daemon.notice system[1]: domain=
Jan 1 00:00:10 SPA112 daemon.notice system[1]: dns_0=192.168.0.1
Jan 1 00:00:10 SPA112 kern.debug [17179587.980000] sysevt_comm_sendto: (480, rc)=>
Jan 1 00:00:10 SPA112 kern.debug [17179587.992000] sysevt_comm_sendto: (480, rc)=>
Jan 1 00:00:10 SPA112 kern.debug [17179588.012000] sysevt_comm_sendto: (25, rc)=>
Jan 1 00:00:10 SPA112 daemon.err dnsmasq[135]: failed to load names from /etc/hosts: No such file or directory
Jan 1 00:00:10 SPA112 daemon.debug system[1]: leave reload_dnsmasq_conf_default
Jan 1 00:00:10 SPA112 kern.debug [17179588.672000] sysevt_event_sendto: =>(0, B5817EF8, ledapp)
Jan 1 00:00:10 SPA112 kern.debug [17179588.672000] sysevt_event_sendto: =>type = 1048663
Jan 1 00:00:10 SPA112 kern.debug [17179588.672000] sysevt_event_sendto: =>size = 0
Jan 1 00:00:10 SPA112 kern.debug [17179588.672000] sysevt_comm_sendto: (12, ledapp)=>
Jul 1 11:27:43 SPA112 daemon.notice system[103]: NTP update successfully, Year:2013,Month:7,Day:1,Hour:11,Min:27,Sec:43
Jul 1 11:27:43 SPA112 syslog.notice syslog-ng[121]: STATS: dropped 0
Jul 1 12:27:43 SPA112 syslog.notice syslog-ng[121]: STATS: dropped 0
Jul 1 12:27:43 SPA112 daemon.notice system[103]: Adjust daylight saving time: Year:2013,Month:7,Day:1,Hour:12,Min:27,Sec:43
Jul 1 12:28:13 SPA112 kern.info [17179619.524000] cordless: loading synergy-2012-11-05
Jul 1 12:28:13 SPA112 kern.info [17179619.552000] cordless: init successful
Jul 1 12:28:15 SPA112 user.notice msgswitchd: MSGSWITCH fd_rtp fifo created 7
Jul 1 12:28:15 SPA112 user.notice msgswitchd: MSGSWITCH fd_ch fifo created 9
Jul 1 12:28:15 SPA112 user.notice msgswitchd: MSGSWITCH fd_gmep fifo created 10

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Your PC may have difficulty with the USB2 protocol and the iPod. See this Article for a possible solution: iPod not Recognized Correctly
Also try these hints (and the other suggestions above) from any other USB port you may have on the PC. Sometimes switching USB ports can make all the difference.
Also See:
Your Windows PC doesn't recognize iPod
iPod does not appear in iTunes or on the desktop
iPod appears in Windows Explorer but does not appear in iTunes“Strange iPod Behavior within Windows”
If all else fails, there have been some successes using the information in this post below. WARNING: I have absolutely no clue to what this download file does, and introducing it into your PC environment is risky. Some Forum posters have experienced less than benign results. Proceed at you own risk.
http://discussions.apple.com/message.jspa?messageID=1222335#1222335

Help! My MacBook is all of a sudden not working. I can login to my account but as soon as I do that the screen goes completely white. I can change the volume and I have a mouse but that is it. I've tried safe starting my computer and that doesn't work.

Help! My MacBook is all of a sudden not working past the login page. A white screen comes up that I cannot get rid of. I attempted a safe start up and that failed as well. It's a white screen where I have a mouse and when I click the volume buttons I can hear it working but nothing else just white. Please help.

Something you can try is resetting it all Settings > General > Reset > Reset all settings. Or go to Settings > Store & sign out & log back in. Another thing you can do is restore your ipod. This has happened to me but the only thing i did was that i created a new account but try doing the things above i just told you. :)

Help viewer does not work after update to 10.4.4

Since updating to 10.4.4 my Help viewer does not work, and all of the troubleshooting fixes suggested in other threads have not had any success in resolving this. I've noted that when I go to Users>Library>Documentation>Help there is no mac.help file - can someone tell me if that means that I've lost the file altogether and need to reinstall it? I get to the first screen of the viewer, but the links from there don't work. Thanks for any help that you can provide!

Thanks for your suggestion. I downloaded OnyX and ran the cleaning function. After restarting, I opened Help and once again the first screen appeared fine. But again most of the links did not work, though those under the "What's New" heading did work. I might add that I had previously tried a variety of suggestions posted in another thread, which included deleting from the caches folder in Home>Library several files such as com.apple.helpui and help.plist in the Preferences folder. (As noted in my previous post this evening, I also created another user but that also did not have any effect.) Any other ideas? Thanks

Why does Acrobat suddenly not work on my Mac (won't open pdf files from a web page), yet I can open them from my iPhone? Everything worked fine yesteray.

Hello:
I have a Mac running OS 10.8.5 and I use Acrobat Pro and Acrobat Reader. Today for some reason, any time I try and access a pdf file from a web page, it won't open. I get a blank window. PDF files already on my computer open fine and I can create PDF files from Word docs, but I can't download or view any pdf file from any web page. Strangely, PDF files on web pages open just fine on my iPhone.
I checked that both my copy of Acrobat Pro and Acrobat Reader are up-to-date. They are.
I checked that my copy of Firefox is up-to-date. It is. And nothing changed with Firefox within the last 24 hours.
I am a humble computer end-user. I am baffled as to why this would suddenly not work. I have not changed any settings, etc. Any help or suggestions would be greatly appreciated.

Thank you.
I checked your instructions you sent and as far as I can tell all of my settings, etc for Firefox (plugin updates and preferences) are correct but I am having the same problem.
However, everything works in Safari. I don't have time to attempt to diagnose why Firefox no longer works. I will just switch to Safari.
Many thanks.
Charles
Charles Deister
(503) 949-5762
[email protected]<applewebdata://81CB4171-226F-49DF-BD59-A38A7360B3FB/[email protected]>
PO Box 5032
Salem, OR 97304
http://www.pilotstrat.com<http://www.pilotstrat.com/>
This transmission (including any attachments) may contain confidential information, privileged material, or constitute non-public information. Any use of this information by anyone other than the intended recipient is prohibited. If you have received this transmission in error, please immediately reply to the sender and delete this information from your system. Use, dissemination, distribution, or reproduction of this transmission by unintended recipients is not authorized and may be unlawful.

ITunes on my iPhone 5 is suddenly not working.

iTunes on my iPhone 5 is suddenly not working. Updated to IOS8.0 (not running 8.0.1) a few days go but was fine up until today. Now, when attempting to play a list of songs (artist, playlist or album) it rapidly shuffles through all of them without playing and then it displays a red square next to songs and won't play them at all. It seems to sync with my MBP but then new playlists I've created don't appear on the iPhone even though iTunes on the MBP has them appearing when I click the "on my iPhone tab. Tried the obvious quit and restart approach. No effect. Does anyone have any ideas?

It's not a hardware problem. The same exact thing just happened to me. My husband reset all settings, not erase all content and settings, after the phone started back up, everything worked like normal again. You just have to redo your settings.
General>Reset>Reset all settings
Hope this helps you!

IChat video suddenly not working

Can anyone help? I'm using iChat 4.0.8 on an almost brand new MacBook Pro. The video worked perfectly fine with my parents, and then suddenly stopped working when we moved. We're still using a wireless connection with an airport extreme. Funny thing is, the video works fine with my husband's MacBook Pro, and my brother who is in California. Why would it suddenly not work with my parents when computers haven't changed?
please help!

Did the Modem change ?
10:49 PM Monday; October 19, 2009
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Apple TV suddenly not working

My Apple TV is suddenly not working. I have tried the trouble shooting suggestions of restarting, upgrading the system, checking everything etc, but to no avail. When I do a system test, all is ok, but I just cannot download /view my purchase - I get a constant 'ready in one minute' message with a wait symbol. There doesn't seem to be an issue with movies I have already purchased. I tried apple online support and a 'helpful support' person didn't respond to my query in 'under 2minutes' - or at all for that matter. Of course no problem with the billing - my account hash been charged for a movie I can't watch. All very frustrating! We have had Apple TV for over 18 months with no problems.

Welcome to the Apple community.
So is it just one movie.

AppleTv2: HDCP suddenly not working on netflix after update

I have had a working AppleTV2 for about a year and have been using netflix to stream movies. After most recent update I can no longer stream due to HDCP error. There are been no changes to the hardware (cables, TV, power, etc.) This can only point to the update. I tried to do a restore from Mac to the most recent update. I took it into the genius bar and they tried to do the same thing. No change, they only offer the $69 Service replacement. I have tried changing the outputs, the hdmi cable and powering up in a certain manner. None of these work? Why is this suddenly not working?
Thanks for any help.

Interesting (albeit, odd) addition to this issue --
on my work system (dual G5, decked out, 23" Cinema), the same issue started to happen after the QT upgrade... however in my situation, the movie would load, but then just sit there, frozen.
The first time I saw this, I started to move my mouse across the web page, and noticed that every time the pointer would roll over a URL link or any other rollover type of object within the browser window (e.g., a link or even a tab or bookmark shortcut in the Safari toolbar) the movie would suddenly start and stop, but just for a fraction of a second. But yet, if I just leave my mouse sitting on top of the URL or rollover object, it does nothing. It appears to be directly related to the action of roll-on or roll-out from other objects on the page, or within the overall window.
So basically, if I take my mouse and move it ridiculously fast back and forth over any one of these rollover items, the movie will play for a fraction of a second each time the pointer passes over the object and makes it highlight... something to the effect of watching a flip-book animation that stutters along.
Very bizarre -- not sure what happened with the update, but hoping that there is a patch released soon. It would appear that it's conflicting with other objects within the window, or it's waiting for some action on another rollover-type of item that is loaded within the overall window.
G4 Cube Mac OS X (10.4) Maxxed out.

Skype number is suddenly not working for me and my...

Skype number is suddenly not working for me and my colleagues to RECEIVE outside calls. Any ideas?
When I try to call my skype from my cell, it doesnt ring on either end. It appears connected on the cell phone since the counter clock for the call is increasing, but it doesnt ring or connect.
This is the same for me and at least 2 of my colleagues. It was working all day, till suddenly it did not.
When outside people call, it just gives us a missed call or voicemail email, but does not show a missed call on our skype.
When I call an outside number from skype, it connects.
Thanks for any help ASAP!

I think this might have been happening to me earlier. If you wait like 30 seconds when you called a machine said "All circuits are busy. da da da". I was looking for an answer and google only brought stuff from like 2010. It's working now after an hour or so.
Sucks cause I use skype for work and was desperate to find a quick reponse but couldn't.

PLz help 7key is not working suddenli in my N-73

PLz help 7key is not working suddenli in my N-73 and the 7 is simply displaying on the screen help plz....
Birla

Ok.
It sounds as if something is keeping the key pressed, and that can be down to 2 reasons.
The phone has got wet and the internal key is corroded and fused, making a constant connection
or
Dust or dirt in under that key and are having the same affect
Either one of these reasons will need to be fixed at a Nokia Care Point as it will involve taking the phone apart.
You can find the nearest NCP to you at the Store Locator
Use the drop down list on the right to find your country.
If it is either of these faults, the NCP will probably charge you as it wont be a warranty fault, but a customer created fault.
Hope this helps.
My posts are my opinion and in no way the direct views of Nokia.
If my posts are helpful, please give me some KUDOS using the green star on the left.

Several applications suddenly not working properly at once

Hi,
I've run into some quite big problems with my 2009 13" MBP (8gb ram, 2.26 GHz).
Today I noticed Safari wouldn't connect to websites that used the HTTPS protocol; I would just get a screen saying "Safari can't create a secure connection...." or something like that. Normal websites work fine. Then I noticed the iTunes store didn't work (probably because of the same problem that's causing secure websites not to work)
But then it gets weird: iTunes also gives me several error messages about it not being able to save the library file (error code -50 if I remember correctly). And while this is all happening Disk Utility won't open either, it just bounces on the dock.
These are the problems I've run into at the moment, but I have a feeling more applications won't work either.
The weird thing is all of the problems start acting up at the exact same time, without any particular trigger that I've noticed.
When I restart my Mac everything goes back to normal: I can visit secure websites, I can open Disk Utility and fix permissions etc etc. But after half an hour or so the same problems come back.
I've tried to repair Disk Permissions, reset Safari and restarted the MBP several times, but nothing works. I haven't done anything out of the ordinary with the MBP except for installing a Java update a few days ago. I thought that might be the cause and deleted Java completely, but still no luck; the same problems still persist.
I couldn't find any similar problems on Google, and I really need help. Safari not visiting secure websites is a real pain, since Facebook, Google etc etc all use https.
-Thomas

I could finally get Siri to recognize my apps and launch them again with the following couple of troubleshooting activities.
Step 1. go to Settings -> general -> siri -> disable Siri. Then shut phone down and after restart re enable Siri.
Step 2. go to Settings general -> reset -> reset network settings.
Step 1 didn't work for me but it still a good troubleshooting activity and may solve other Siri related problems.
as far as step 2 goes, as soon as i reset the network settings on my phone, SIRI started working properly again. I am glad it worked and didn't have to restore my phone or do some more complex tasks.
Hope this helps some one else.

Need Help - SPA112 suddenly not working

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