Need help to hot sync Palm with iBook

I have an "old" Palm product, m105, which hot syncs via a cradle that involves the old-fashioned serial port. I've been able to install and hot sync successfully on PCs before, but never could on my Macs because of the serial pins. I just received today a Keyspan USB serial port adapter from Palm, allowing me to connect the cradle from my laptop to the USB port.
However, I am unable to hot sync. This message appears on my Palm: "The connection between your handheld computer and the desktop could not be established. Please check your set up and try again." Nothing appears on the laptop computer screen.
I have checked everything I know to check, but, of course, I've been unsuccessful. I need some direction as to what else to do.
I'd appreciate any help, and let me know if you need more information from me. Thank you.

Welcome to Apple Discussions.
Generally, Palm cautions that "…if you use a Serial to USB adapter other than the one distributed by Palm - for example, the Keyspan USB adapter - it must be plugged in at startup and continue to be used in the same USB port."
Keyspan provides instructions for installing and using their adapter with Palm devices, beginning here:
http://www.keyspan.com/support/macosx/usa/docs/html/homepage19.html
If you need more help, I think you'll find the technical support personnel at Keyspan much better informed and more helpful than those at Palm.

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