Need help troubleshooting EA6500 issue

I am using EA6500 router with Time Warner Cable and Motorola Model SB6141.
Every few days the router loses connection to modem. I recently replaced the ethernet cable from router to modem which solved the problem.
Same issue this morning with modem/router. I called Time Warner and they said the modem is fine and issue is router not maintaining connection to modem. I am using only wired connections
Is something wrong with my router? How can I tell issue is router as Time Warner suggests?
Please help. Thanks.

Hi atomarchio, to properly isolate your problem you have to disconnect the router from your network and connect your main computer directly to the Motorola Modem and observe the connection if it's going to drop or not. You have to observe it at least within 24 hours.

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Thu May 3 10:23:12 2012
panic(cpu 1 caller 0x001AB0FE): Kernel trap at 0x00000000, type 14=page fault, registers:
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0x21d5bb68 : 0x12b4c6 (0x45f91c 0x21d5bb9c 0x13355c 0x0)
0x21d5bbb8 : 0x1ab0fe (0x469a98 0x0 0xe 0x469248)
0x21d5bc98 : 0x1a1713 (0x21d5bcb0 0x1cda6e60 0x21d5bdb8 0x0)
0x21d5bca8 : 0x0 (0xe 0x48 0x707a0010 0x1cda0010)
0x21d5bdb8 : 0x7f78c6 (0x2c7d300 0x3112d80 0x0 0x1000)
0x21d5bde8 : 0xc9df27 (0x21d5be34 0x0 0x1000 0x0)
0x21d5be58 : 0xca37e1 (0x2b8c800 0x2a54d00 0x2b95500 0x0)
0x21d5be98 : 0xca28ba (0x2b62500 0x2a54d00 0x33606d1f 0x2b91a14)
0x21d5beb8 : 0xbf5c6a (0x2c06d00 0x2b95500 0x0 0x0)
0x21d5bef8 : 0xbf7332 (0x2b91a00 0x20 0x2b1c000 0x2b1c0dc)
0x21d5bf48 : 0xbf44d2 (0x2b91a00 0x2cc5500 0x1b2d6000 0x1)
0x21d5bf68 : 0x425d58 (0x2b97780 0x2b1cf20 0x21d5bf98 0x136efd)
0x21d5bf98 : 0x425a3a (0x2b97980 0x3184f00 0x46d46b0 0xa129b2)
0x21d5bfc8 : 0x1a14fc (0x2b97980 0x0 0x1a40b5 0x3d18208)
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Wed May 2 13:25:06 2012
panic(cpu 0 caller 0x004312D7): "IOGMD: not wired for the IODMACommand"@/SourceCache/xnu/xnu-1228.15.4/iokit/Kernel/IOMemoryDescriptor.cp p:1311
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x2318b9b8 : 0x12b4c6 (0x45f91c 0x2318b9ec 0x13355c 0x0)
0x2318ba08 : 0x4312d7 (0x4a5ab4 0x0 0xc00bb3 0x2)
0x2318ba88 : 0x42b7ba (0x3cdaf80 0x3 0x2b84800 0x80)
0x2318bb68 : 0x42bdee (0x2b81680 0x42b2aa 0x2a 0x2318bbb0)
0x2318bbd8 : 0x42c500 (0x2b81680 0x2a 0x2318bc88 0x142281)
0x2318bc18 : 0xbe9c6d (0x2b81680 0x0 0x0 0x1000)
0x2318bc88 : 0xbed5a3 (0x2b71200 0x2b81680 0x3cdaf80 0x1000)
0x2318bcf8 : 0xbe35ef (0x2b71200 0x2b81680 0x2318bd28 0x42963b)
0x2318bd38 : 0xbe3fea (0x2b71200 0x2b81680 0x0 0xc9d5b3)
0x2318bd68 : 0xc97e50 (0x2b86980 0x2c01880 0x0 0x1a9ad9)
0x2318bda8 : 0xc933cb (0x2b72800 0x2a4b790 0x2318bde8 0x7ed8c6)
0x2318bde8 : 0xc93f4e (0x2b72700 0x2a4b790 0x1000 0x0)
0x2318be58 : 0xc997e1 (0x2b72700 0x2a4a340 0x2b81680 0x0)
0x2318be98 : 0xc988ba (0x2b72800 0x2a4a340 0x2318beb8 0x2b7123c)
0x2318beb8 : 0xbebc6a (0x2bf5e00 0x2b81680 0x0 0x0)
0x2318bef8 : 0xbed332 (0x2b71200 0x8000 0x0 0x2b774f0)
    Backtrace continues...
      Kernel loadable modules in backtrace (with dependencies):
         com.apple.iokit.IOAHCIBlockStorage(1.2.2)@0xc91000->0xca2fff
            dependency: com.apple.iokit.IOAHCIFamily(1.5.0)@0xbe1000
            dependency: com.apple.iokit.IOStorageFamily(1.5.6)@0x7dc000
         com.apple.driver.AppleAHCIPort(1.7.0)@0xbe7000->0xbf2fff
            dependency: com.apple.iokit.IOPCIFamily(2.6)@0x5db000
            dependency: com.apple.iokit.IOAHCIFamily(1.5.0)@0xbe1000
         com.apple.iokit.IOAHCIFamily(1.5.0)@0xbe1000->0xbe6fff
BSD process name corresponding to current thread: kernel_task
Fri Apr 13 14:35:28 2012
panic(cpu 0 caller 0x001AB0FE): Kernel trap at 0x00040000, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00040000, CR3: 0x0109f000, CR4: 0x00000660
EAX: 0x0532c280, EBX: 0x00001000, ECX: 0x00000000, EDX: 0x055ef580
CR2: 0x00040000, EBP: 0x21663db8, ESI: 0x00000000, EDI: 0x02deacc0
EFL: 0x00010202, EIP: 0x00040000, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000010
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x21663b68 : 0x12b4c6 (0x45f91c 0x21663b9c 0x13355c 0x0)
0x21663bb8 : 0x1ab0fe (0x469a98 0x40000 0xe 0x469248)
0x21663c98 : 0x1a1713 (0x21663cb0 0x1cda7760 0x21663db8 0x40000)
0x21663ca8 : 0x40000 (0xe 0x48 0x3db0010 0x1cda0010)
0x21663db8 : 0x7ed8c6 (0x2c5c400 0x2deacc0 0x0 0x1000)
0x21663de8 : 0xc93f27 (0x21663e34 0x0 0x1000 0x0)
0x21663e58 : 0xc997e1 (0x2bc2b00 0x2ba16e8 0x2ba8b00 0x0)
0x21663e98 : 0xc988ba (0x2b66700 0x2ba16e8 0x0 0x2baee2c)
0x21663eb8 : 0xbebc6a (0x2bddb80 0x2ba8b00 0x0 0x0)
0x21663ef8 : 0xbed332 (0x2baee00 0x800 0x21663fc8 0x198fa3)
0x21663f48 : 0xbea4d2 (0x2baee00 0x0 0x0 0x450)
0x21663f68 : 0x425d58 (0x2badc80 0x0 0x0 0x0)
0x21663f98 : 0x425a3a (0x2bade80 0x0 0x21663fc8 0x126204)
0x21663fc8 : 0x1a14fc (0x2bade80 0x0 0x1a40b5 0x2c8b880)
Backtrace terminated-invalid frame pointer 0
      Kernel loadable modules in backtrace (with dependencies):
         com.apple.iokit.IOAHCIBlockStorage(1.2.2)@0xc91000->0xca2fff
            dependency: com.apple.iokit.IOAHCIFamily(1.5.0)@0xbe1000
            dependency: com.apple.iokit.IOStorageFamily(1.5.6)@0x7dc000
         com.apple.driver.AppleAHCIPort(1.7.0)@0xbe7000->0xbf2fff
            dependency: com.apple.iokit.IOPCIFamily(2.6)@0x5db000
            dependency: com.apple.iokit.IOAHCIFamily(1.5.0)@0xbe1000
         com.apple.iokit.IOStorageFamily(1.5.6)@0x7dc000->0x7f3fff
BSD process name corresponding to current thread: kernel_task
Thanks,
Vincent

Some additional information which might help:
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Hello,
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1) A user will fill out the PDF and click print. At that point a popup appears with the message "Adobe Reader has encountered a problem and needs to close. We are sorry for the inconvenience." The user has the choice to click on Debug or Close. Clicking Debug doesn't appear to do anything.
2) Clicking on a PDF in internet explorer will launch Adobe Reader and a progress bar shows on the screen indicating that the PDF is loading. The progress bar goes away and the user is left looking at a grey screen.
3) When attempting to open a PDF the user recieves this message "The instruction at "0x00720065" referenced memory at "0x00720065" . The memory could not be "written."
In every situation the only way to get past the problems is a restart of the PC.
As an attempt to resolve the issue we tried upgrading several users to Reader version 10.1.3. This was done by completely uninstalling version 10.1.0 and then installing 10.1.3. This did not have any effect on the problems.
Can anyone here offer and suggestions?
Thank you

Hello,
1. The OS on which you are seeing these issues.
Windows XP SP3
2. The method of deployment of the 10.1.3 update. Was it done via SMS/GPO/SCUP?
Originally 10.1.0 was installed remotely using a program PSEXEC. Once the errors began occurring 10.1.0 was uninstalled manually and 10.1.3 was installed using a copy from your ftp site.
3. Can you try and update any one of your systems to the latest version of Reader i.e. Reader 10.1.4 and see if it solves the problem.
We have upgraded one machine to 10.1.4 using the Check for Updates function within Reader 10.1.3 and are looking for any ongoing issues.
4. Which browser are you using to render the PDFs. Is the issue seen with internal links alone or with all links. Can you try and see if the following opens on one of the faulty machine: http://kb2.adobe.com/cps/837/cpsid_83708/attachments/Acrobat_Reader_Re leaseNote_10.1.3.pdf<http://kb2.adobe.com/cps/837/cpsid_83708/attachments/Acrobat_Reader_ReleaseNote_10.1.3.pdf>
We are using IE 8. The issues are seen with both internal and external links as well as stand alone PDFs. No one could open the link you sent but we could open: http://helpx.adobe.com/content/dam/kb/en/837/cpsid_83708/attachments/Acrobat_Reader_Releas eNote_10.1.3.pdf on a faulty machine.
5. If suggestion# 3 doesn't work, can you also try and uninstall the installation on any one of the machines manually (i.e. via Control Panel > Add/Remove Programs or Programs and Features depending upon your OS) and install a fresh copy of Reader 10.1.3 (from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.3/en_US/AdbeRdr1013 enUS.exe<ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.3/en_US/AdbeRdr1013_en_US.exe>) and see if it solves the problem. If it does, then it may be an issue with the Deployment methodology followed.
Already tried this. See answer to suggestion #2
Thanks,
Adam Behsmann
Application Support Analyst
Exchange Bank
(707) 541-1044

Need help troubleshooting this CSS Issue

I have a test page setup here:
http://www.pasewark.com/advisein/index.html
On the left side of the page which starts with "Advise-in Solutions Home" I noticed that the green cell background color goes away in Firefox. The nav is created in CSS and someow I think its affecting the rendering of the green cell color. I've tested it in Safari & Firefox on Mac and IE and Firefox on PC. The issue only manifests in Firefox.
Any suggestions?
Thanks!
D.

You need to add a # to your colour code. See if that works
<td width="300" align="left" valign="top" bgcolor="#5e997f"><div class="style3"><a href="#">Advise-In Solutions Home

Need help troubleshooting officejet4630 printing problem

I cannot print from my officejet 4630. I encountered the problem a few days ago and I have been working tirelessly to get this up and running again. The problem first started with my desktop, and the following day I was unable to print with my laptop.
In the laptop:
I have uninstalled and re-installed, I have downloaded print dr. and documents seemed to print sporadically, a half hour after I sent them to the queue.
in the desktop:
I have uninstalled, and I am unable to reinstall. It seems to get stuck at the network check. Ok, so I unplugged my router to see if connectivity was the problem. It's fine. I was able to get signal back to my desktop and my printer quickly. The signal is strong in both devices at all times (mine is the only computer in the house). So what the heck is going on? I've troubleshooted and I arriving at no clear answer. I'm reaching the end of my rope trying to figure this out, please help asap.

Hey @mhubbard,
Welcome to the HP Support Forums!
I would like to work with you today with resolving the network communication and printing issues you're experiencing with your HP Officejet 4630 e-All-in-One Printer. I understand that this issue is affecting both your laptop and your desktop. You have also ran the Print and Scan Doctor tools, uninstalled and reinstalled, and powercycled your router to no avail. It is important to note that even though your signal strength for your network is great there is still a chance that your router could be blocking some communication to a printer.
Just so you are aware, when you network a printer there really is no grey area, the printer either works or it doesn't. If the printer doesn't work at all on a network than you may have a defective network card. However, if the printer connects to the network, even if it's an intermittent connection (slow printing, no communication, etc . . . ), it proves that the network card is functioning. Sometimes routers deem the printer as a threat trying to access the network and end up blocking some or all features of the printers network communication. This isn't something that is wrong with the router, it's just doing its job too well.
Now with that being said, I'm going to take you through some troubleshooting steps to get this product up and running consistently for you. Please run through the step-by-step troubleshooting steps below.
Step 1: Powercycle the Network:
I know you have already tried this, but there is a special way this should be done. If you haven't already please run the steps below.
1.First, unplug the power cable to your Router
2.Once your Router is unplugged, turn off your printer
3.Next, shut down your computer
4.After 30 seconds to 1 minutes, plug your Router back in
5.Next, turn on your printer
6.Turn on the computer
After a few moments the internet connection will reestablish itself. Check the internet on your computer and ensure it is working before proceeding.
Step 2: Reset the Winsock:
Please run the following steps on your Desktop computer.
The Network Installation Hangs on the 'Checking Network Environment' Screen
Step 3: Printer Doesn't Maintain Wireless Connection:
Printer Does Not Maintain Wireless Connection
Should the steps in this document fail to resolve your issue than proceed to the next step.
Step 4: Open Router Ports:
There are certain ports on a router that allow wireless communication with the printer for printing and scanning. If you're not sure how to open these ports yourself, please contact the manufacturer of your router to do this for you.
Open: Incoming (UDP) Ports:
137, 138, 161, 427
Open: Outgoing (TCP) Ports:
137, 139, 427, 9100, 9220, 9500
Also, on the router ensure that:
Mac Filtering should be OFF
Firmware updated
Firewall may need to be 'off' for testing
Please let me know if the steps I've provided resolve your wireless communication and printing issues. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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