Need help Update couldn't be opened (8007000d) Lum...
I have an unbranded Sim free Lumia 820. I tried to update the phone when I received it and keep getting the following message "The update was downloaded, but couldn't be opened (8007000d)" Any ideas what I need to do to open this? I downloaded the update through my houses WiFi.
Hi arthurspnr,
Thank you for posting and welcome to the forum.
Error code 8007000d is about image validation. There is a mismatch between what is on the device and what the update is supposed to install to. The cause is likely one of 3 things:
Device did not come from a retail environment (was an engineering device, provided at a promotional event).
The device image is corrupted.
The image was intentionally manipulated. Something was done to the device to manually change its configuration.
Note: This is by far the least likely scenario but possible.
To fix this:
• Power cycle the device and then download the update again.
• If re-downloading did not help, you will need to reset your phone. Go to Settings, look for System and then go to About and tap Reset your phone. Give this a try and if the reset did not help then, take the device to a local Nokia Care point so that a specialist there will check it.
On the other hand, you can visit http://discussions.nokia.com/t5/Accessories-Car-Phones-and-Other/List-of-Nokia-Lumia-820-Compatible-... to know the lists of compatible MicroSD cards for your device. Prices may vary depending on the retailer.
Hope this information helps.
Cheers,
periwinkle28
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