Need help updating my creative cloud

Hello Adobe community!
I am a student in highschool. Last year, i bought Creative Cloud for one year and it has now expired. After looking around adobe.com, i found this option: http://www.adobe.com/offer-terms/edu_puf_promo.html. Does this mean I can buy Creative cloud for 12 months at 20.00$ a month, then cancel my contract for the upcoming year? I really only need Photoshop and Premiere pro for this year, no need for it next year too. Thanks in advance!
Pascale

If you have used the Education promotion price for your 1st year once, I don't think you may do so again
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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I am 13 and in elemantary school. Under the guidlines i beleive I am eligible for student pricing. But I dont know how I will buy it, I need to know what type of proof I need to send to verify that I go to a school, etc. My school is ready to asssist me with my purchase but I need to know first what proof I need.

Please refer below link :
https://creative.adobe.com/plans
You need to submit proof of Eligibility.
Student software discounts, student eligibility | Adobe

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I lost all of my photoshop actions/presets when I downloaded the creative cloud. Can I recover them. So far I can't get any help from support. Thanks

Are you asking about PSE or Photoshop? If about Photoshop, you should ask here:
http://forums.adobe.com/community/photoshop?view=discussions

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i did and now my app still thinks its on a trial version.
how do i make it that its like a normal version.
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I tried to update Adobe Creative Cloud and I got an error code A12E1. What do I need to do so that I can update?

I tried to update Adobe Creative Cloud and I got an error code A12E1. What do I need to do so that I can update?

A12... download & install error http://forums.adobe.com/thread/1289484
-more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0

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User with a paid CC acct, getting "Print.ai" is an unknown format' when trying to open new file. Computer was recently attacked by ransomeware and wonder if I need to re-install Creative cloud software....need help asap!!

First, ask in the forum for the program you are using
This forum is about the Cloud as a delivery process, not about using individual programs
If you start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll
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Be sure to retain your serial number. If you don't have it check your Adobe account online for it in your products section - I recommend keeping a copy of it on hand wherever you call home. The installation files are currently available thru...
CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

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Dear Mr. Wright,
I’ve encountered this A12E1 error EVERY time an update to CC Desktop has been required — that’s (5) times since August 2013. I contacted TS chat the first (4) times and each time I listened to them tell me that this was the LAST TIME I’d encounter this error. Each time, they put me through exactly the same process, delete exactly the same processes and folders, uninstall the CC application and reinstall it. This time, I skipped the tech support chat and did it myself: who needs to be lied to over and over again?
If you’re not going to eliminate this A12E1 error, at least put something together to automate the process, please?
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The bling and the glitz and the self-promotional “look at our wonderful new toys” videos just don’t fill the void, Adobe.
Unless you work for a company big enough to afford one of your outrageously expensive tech support plans, you’re out here fending for yourself on forums that never seem to get looked at by an Adobe employee. I spend more time solving Adobe-related problems than I do producing billable work. I’ve been a loyal, dues-paying, license-respecting Adobe customer since 1991; every year I paid the upgrade fees and was content to do so until Creative Suite offered the same upgrade deal to people with (1) outdated version of Photoshop that they offered to someone who’d paid the upgrades on (5) to (8) Adobe applications for (15) years. So much for loyalty and playing by the rules.
If you really want to help me, please find out why the Typekit support people haven’t answered the e-mail I sent them (2) days ago. And if Typekit won’t work with Dreamweaver CS6, then they ought to come out and say that instead of sending you to help pages that tell you how to use it with Dreamweaver CC. Thanks.

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Hi Mark,
You may also download the updated version from the help document below:
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Regards,
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Hello,
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Hi Ashubijalwan1,
just to make sure there is no misunderstanding:
All Creative Suite Apps are updated except for the app with the name "Adobe Creative Cloud".
When I use the Creative Cloud Packager and select solely the core components, "Adobe Creative Cloud" is a part of them. The program itself shows a message saying that an update is necessary, but RUM won't update "Adobe Creative Cloud".
Best regards,
Tobias

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Hello jeannelouise,
first I'll use the conditions in German language:
"Frage: Können Schüler/Studierende oder Lehrkräfte die Student and Teacher Editions nach dem Abschluss bzw. nach dem Ausscheiden weiterverwenden?
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What means something like:
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Hans-Günter

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Beth

The CC has been activated twice In the months of June & July this year. To install & activate it for third time.
You need to deactivate it from PC,
When you install it on the third computer or for the third time & when you to activate it, if it installed & activated already twice, there will be an option of deactivating it from the previous computers, please click on that.(To deactivate from preinstalled machine, Open any Adobe CC application > Help Menu > Signout.)
Next it will allow you to activate on your new machine,
Now you can go back to your first computer, log out & log back in of Desktopp CC App, launch any product, if there is any product to buy, in that prompt there will be an option to " license the software", please click on that & sign in.
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http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#deactivate-problem
In case the is still not resolved, please contact Adobe at
http://adobe.ly/yxj0t6
Regards,
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I've checked the info and it's correct.
What to do now?

Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Need help updating my creative cloud

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