Need help urgently,problem going on for 3 years

I have had broadband issues for 3 years,in total 7 engineer visists,100s of calls etc and lots of promises and lies from international call centres.
The BT offered to sell me a 2nd line into my property,this seemed like one solution,until,that has now had 3 engineers visits,the last one yesterday,where the engineer was working on the new line,packed up and went without telling me he was going,or that he still couldnt do the work.
I am now under meds from my doctor due to this issue,and I have gone in desperation to the BBC watchdog programme and ofcom for help.
I simply do not know what to do next,please could someone advise me,I am at my wits end and this is causing problems within my home and family.
Thanks

Hi,
Welcome to BT Retail's Community Forum. This is a customer to customer forum.
What colour is the broadband light on the homehub? Do you have any connectivity at all?
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
A summary of the checks are:
1) Are you connected by master or test socket?.
2) Can you please run a BT speed test (including IP Profile) http://speedtester.bt.com (not beta version)[Best done with a wired, ethernet, connection]
3) is there any noise on your line. dial 17070 option2 from landline. should be silent but slight hum normal on cordless phone.
4) please post adsl line statistics 
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
 cheers
I'm no expert, so please correct me if I'm wrong

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