Need help w Adobe Acrobat 9 Pro reinstall from CS4 Master Collection disks.

Hi all, I'm hoping that you can help me with something. This bug is costing me tons of time and frustration, so whoever can give me a walkthrough, step by step, of what to do, will be my favorite person of the year.
I have Adobe Acrobat 9 Pro that I installed originally from my CS4 Master Collection. This collection came as a set of physical disks.
Now, the problem is that, for the past couple of years, Adobe Acrobat 9 Pro has been super, duper buggy on my computer. For example:
- It won't let me install updates to it.
- It does weird things and gets stuck a lot.
- It likes to crash.
- It won't let me uninstall it. I tried to uninstall it, and I got an error message that says, "Invalid Application. The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller."
- I tried all kinds of things. I looked on the forums and took all the different kinds of advice. Same problems persist.
- The current version is 9.4.4. It hasn't let me update since then.
I am afraid to just delete the application, because word on the street is that doing that will mess up all your files. So I want to uninstall properly. I heard on the forums that reinstalling is the best way to go.
I finally found the CS4 disks that I used to install this (and my entire CS4) a few years ago. But now I'm not sure what to do next. These are my challenges:
- When I put in the first disk, it prompts me to reinstall the entire CS4. I'm not sure how to go in and reinstall just the Acrobat part of it.
     - Adobe doesn't provide this as a download, so I can't download a new version. So the CS4 is my only option, I believe.
- If my current Acrobat 9 Pro is messed up like it is, what procedure should I follow so as to be able to replace the bad one with the good.
- Is this version of CS4 Master Collection disks known to have a buggy Acrobat on it? Will installing it not solve the problem?

I googled Acrobat 1301, and the Adobe help threads I read all recommended that I uninstall the application, so I did. I opened the uninstaller and went through the procedure.
But then I got the following message:
"Invalid Application.  The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller."
This is weird, because the create date and date modified are all the same for the Adobe Acrobat Pro, Adobe Uninstaller and Adobe Distiller in the folder. So how could it be not a valid Acrobat application for this uninstaller?

Similar Messages

  • I Need help installing Adobe Acrobat Pro that I just purchased

    This is so frustrating that I cannot get any help on this website or find a phone number for someone to call.  My installation keeps freezing.  Can anyone help me?

    Two typical steps that you should follow is to log in as the administrator and disable anti-virus. That may be an issue.

  • Need help downloading Adobe Acrobat X Pro

    I purchased Adobe Acrobat X Pro & have an empty disc cover, i cannot locate the disc and need to reload teh software to my PC after a system refresh. I cannot locate the dowload under My Order History or My Download History. Can anyone assist?

    Not it’s XI, but I was told it would accept it, it seems I’ve been misled?
    Would you be able to help with a link to download Acrobat Pro X?
    Re: Need help downloading Adobe Acrobat X Pro
    created by Pat Willener<http://forums.adobe.com/people/pwillener> in Downloading, Installing, Setting Up - View the full discussion<http://forums.adobe.com/message/5519614#5519614

  • Need help activating Adobe Acrobat XI PRO FOR WINDOWS?

    need help activating Adobe Acrobat XI PRO FOR WINDOWS?

    Hi jurleana15722686,
    Are you working with a subscription version or perpetual (where you bought the software outright)? Are you running into a particular problem or receiving an error message when you try to activate?
    For starters, please check out this document: https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
    If you're still having trouble, please let us know what the exact issue is, including any error messages that you're receiving. It would also be helpful to know what version of Windows you're using.
    Best,
    Sara
    [disucssion moved to Downloading, Installing, Setting Up forum]

  • Hi there! I want to download Adobe Acrobat Pro 9 from the adobe website, but it doesn't seem available... does anyone know why?

    Hi there! I want to download Adobe Acrobat Pro 9 from the adobe website, but it doesn't seem available... does anyone know why?

    Hi Stephan Timmers,
    Please check the link below and download the required products.
    http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
    http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
    Regards,
    Vinay

  • I would like to buy Adobe Acrobat pro 9 from ebay. The product was not deactivated, since the pc and the company no longer exists. Can I buy and activate the product ?

    I would like to buy Adobe Acrobat pro 9 from ebay. The product was not deactivated, since the pc and the company no longer exists. Can I buy and activate the product ?
    (There is no possibility to ask Adobe. The chats are not working. No other contact is available.)
    http://www.ebay.de/itm/Adobe-Acrobat-9-PRO-Win-Vollversion-/141450672967?pt=Software&hash= item20ef1dfb47

    http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html describes what must be done by the buyer AND the vendor. If you both cannot comply, the license cannot be transferred.

  • I now use a different computer and need to redownload Adobe Acrobat Pro XI.  How do I redownload it?

    I now use a different computer and need to redownload Adobe Acrobat Pro XI.  How do I redownload it?

    Hi,
    Here is the direct link you can use for downloading Acrobat XI installer bits http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
    regards
    Ajay Jain

  • I need help updating Adobe Acrobat Professional 9 WIN to Adobe Acrobat 9.1.0?

    I had a computer crash and had to reinstall my Adobe Acrobat Pro 9 again and it claims the updates are not available.  Seems when the computer was OK before the crash I had it updated to 9.4 or something like that.  Now I can't install any updates.  All updates are still available on www.adobe.com.  I hope someone can help me get this updated.  When I try opening the Help tab and select Check for Updates it says there are none but I believe there are updates but not supported anymore by Adobe.
    Thanks very much,
    John D.

    You can uninstall Acrobat, run the cleaner tool then re-install or you download the updates manually from the adobe web site.
    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
    I could not find Acrobat 9 updates on the Adobe web site. You can find the updates on the adobe ftp file.
    ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/

  • Trouble with Adobe Acrobat Pro installation from Creative Cloud

    When I attempt to install Adobe Acrobat Pro from Creative Cloud, it will always fail on the first attemp. If I retry, it installs it. Then, when I open a pdf document, the application quits in seconds. I get a modal window with the license agreement. However, it is blank and the pull downs are empty. I hit a dead end.
    This is so aggravating; especially when Adobe is charging me for my membership every month.
    What gives? Can someone help with this?
    Brian

    Brian which operating system are you using?  Do you receive any specific errors during the installation process?  If you are using a Windows operating system then please uninstall Acrobat using the Programs and Features control panel.  Once done then please try using the Acrobat Cleaner Tool available at http://labs.adobe.com/downloads/acrobatcleaner.html.
    Also you mentioned that the EULA window is blank you may also want to see Blank EULA screen appears on Acrobat XI launch - http://helpx.adobe.com/acrobat/kb/blank-eula-screen-appears-acrobat.html.  Solution 2 is not likely to be relevant unless you are using an operating system not currently supported by the Creative Cloud Desktop application.

  • Help, my Adobe Acrobat Pro installation stops!

    I have created a package with "Creative cloud packager" with Adobe Acrobat Pro inside.
    Once I download it and run the installation, after some minutes the progress bar stops and go back to the beginning, and nothing is installed.
    Do you know what can be failing?
    Thanks!

    Hey Amit,
    Are you facing any specific error message with this installation?
    Try downloading the installer package from this link ( Download Acrobat products | Standard, Pro | XI, X ) and then try installing the software.
    Hope that helps you!!
    Regards,
    Rahul Tyagi

  • Need to download adobe acrobat pro 9 again

    Where do I go to download Adobe Acrobat pro 9?  I need to install on a new computer and have product key #. 

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Adobe Acrobat Pro XI from Private party, Is it an authorized copy?

    A private party offered to sell me a copy of Adobe Acrobat Pro XI.  How do I tell if it is an authorized copy?  How do I register it with Adobe?

    Hi John.miller154,
    Please follow the process mentioned in the link below while making the purchase.
    http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
    It will ensure that you are buying an authorized copy.
    Regards,
    Anand

  • Need to Reload Adobe Acrobat Pro 9

    My computer crashed and I had to have my OS reimaged. Now I can't find my copy of Adobe Acrobat Pro 9 - is there any way I can download it? It was registered.

    Look here for the links: http://prodesigntools.com/tag/ddl

  • Serial number is invalid for Adobe Acrobat Pro 9 within CS4

    Hi,
    I purchased Adobe CS4 Creative Suite Design Standard. Upon installing the four programs it contains (InDesign, Illustrator, Photoshop and Adobe Acrobat Pro) I keyed in the serial number and InDesign, Illustrator and Photoshop worked fine, but Adobe Acrobat Pro 9 kept showing a red 'X' at the end of the serial key input, saying my "serial number was invalid".
    1. Incorrect tech support advice #1:  Adobe tech told me to de-install and re-install from Adobe purchase e-mail link only instead of from trial versions. I did this, and then none of the programs worked or accepted the serial number. I went back to trial versions, and again 3 out of the 4 programs took the serial number - all EXCEPT Acrobat.
    2. Incorrect tech support advice #2:  Opened a case # online and waited a week for some kind of help, but once again got on the phone. This time I was told that the key was to select "Universal English" as the main option. Again I de-installed Acrobat and re-installed.  There were no options for "universal English" ( you have to choose between English, Francais and Deutsch). Only when I got to the End User License Agreement was there an option to choose "English (International)". So I did as advised. Once again I entered my serial number and got a big red 'X'.  I'm at the end of my Adobe rope.....
    Does anyone have any idea how to solve this issue?
    Thanks.

    oh man, i think i am having a bigger problem now. I tried to uninstall the whole CS4 suite and was prompt to enter my serial key, to my horror, the big red cross appears. Making my serial key invalid for the whole suite. What is going on man. I think this really screw up my system, i am using vista 64. I am going to reformat my computer and try to reinstall, but i did not deactivate. Will this cause my just bought CS4 useless???? I am starting to get worried.

  • Cannot Install Multimedia Apps onto MacBook Pro from CS4 Master Collection

    I am trying to install the Master Collection to my MacBook Pro.
    It has an Intel Core 2 Duo processor 2.2GHz
    2GB RAM
    Mac OS 10.5.6
    20GB hard drive space free
    I am installing from a Master Collection license. The serial number is accepted, but when I go to select the components to install, all of the multimedia apps are grayed out. So no After Effects and no Premiere.
    I deselected all other options, and they still aren't available to install.
    Am I doing something wrong, or is this MacBook Pro underpowered?
    Help! Thanks...

    Thanks Rob. Let me break it down:
    * Multicore Intel® processor
    --Yes, it's a Intel Core 2 Duo processor 2.2GHz
    * Mac OS X v10.4.1110.5.4
    --Well, it's 10.5.6 but I don't know if that's causing a problem or if adobe just hasn't updated their spec page. I suspect the latter since it will allow me to install all non-AV applications.
    * Java Runtime Environment 1.5
    --Yes... up to 1.6.0
    * 2GB of RAM
    --Yes
    * 26.3GB of available hard-disk space for installation
    --Yes, although the spec page on the web site for Premiere has a lower value of only 10GB.
    * 1,280x900 display with OpenGL 2.0compatible graphics card
    --Yes. 1440 x 900
    --Graphics card is NVIDIA 8600M GT
    --NVIDIA's site says "Full OpenGL® support, including OpenGL 2.1"
    * Some GPU-accelerated features require graphics support for Shader
    Model 3.0
    --Really shouldn't stop the install, but would not know where to look for this.
    * Dedicated 7200 RPM hard drive for DV and HDV editing; striped
    disk array storage (RAID 0) for HD; SCSI disk subsystem preferred
    --This might be the sticking point. The drive is rated at 5400RPM. But it seems odd that this would stop the install of every AV component. Even if it did, I cannot be the first MacBook Pro user to have this problem. Would adding an external FireWire drive solve the issue? Don't know right now.
    * DVD-ROM drive (SuperDrive required for DVD creation)
    --Yes. SuperDrive
    * Blu-ray burner required for Blu-ray disc creation
    --Not applicable.
    * Core Audiocompatible sound card
    --Not sure how to check this. Wouldn't I need to have, say, "Logic" software to check this? I have listed "Intel High Definition Audio".
    * QuickTime 7.4.5 software
    --Yes. Version 7.5.5
    * Broadband Internet connection required for online services
    --I am not connected to the net during the install, but this shouldn't be the problem.
    So the only potential problem I see is the RPM of my hard drive. Would this prevent the install? Why doesn't the installer just tell me this? Can I hook up an external FireWire drive that's 7200RPM and get this to work?
    Also, could my 10.5.6 be the issue?
    All suggestions are appreciated.

Maybe you are looking for

  • Google Doesn't Work?!

    Hi guys, Recently I have discovered that Google, YouTube, Yahoo, Flickr do not work. But other sites that I normally visit do. I have a 15" MacBook Pro running OS X (obv) I have scanned for viruses, and nothing was detected. I also used MacScan to fi

  • ComboBox in grid

    Here is my column: <mx:DataGridColumn  headerText="Name" editorDataField="selectedValue" width=" {accounts.width*.9}" dataField=" ccompany"> </mx:DataGridColumn> ItemEditor: [Bindable]  var availAccounsEditor:ClassFactory = new ClassFactory(comboItem

  • Dynamic IF condition

    Hi Forum! I want to know if it's possible to build a dynamic logical expression for IF or CASE instructions and get it evaluated. For example: data: LogExp type string. LogExp = 'Sy-subrc eq 0'. IF (LogExp). Endif. Or data: Var type string,       Log

  • Exception in thread "main" java.lang.NoClassDefFoundError: server Caused by

    I get this error when running a batch file Exception in thread "main" java.lang.NoClassDefFoundError: serverCaused by: java.lang.ClassNotFoundException: server at java.net.URLClassLoader$1.run(Unknown Source) at java.security.AccessController.doPrivi

  • Safari not saving pages in history when linked from GMail

    Ok, no one else is having crashing problems with GMail. Fine. How about this one... If you click on a link in a message while reading GMail, a new window will open with the destination web page. Now, if you click a link on that new page, the new loca