Need help with a Help problem

Hi,
I've been using RoboHelp for about seven years now and this
is the first time I've come up with this problem.
The application for which I'm building the Help file contains
a What's New menu item in the Help menu. I have a page called
What's New but when the menu item is clicked, the Help file opens
the default page.
This is a help file I've taken over from someone who's
retired now. The previous versions of the application work just
fine. I've checked with the developer and find that there's nothing
different from what was there earlier.
We also threw an older help file into the application's
executables folder and it worked.
Has anyone encountered this kind of a problem? Please help.
Vittal

Hi Vittal,
A lot depends on how your developer is calling the help file,
but it seems like your new help file just isn't connected to that
menu item. Do the other calls work OK? Any other menu items, F1
help, etc? What I would do is to use RH's BugHunter or Help
Workshop to check the message from the application. It should
return something like HH_HELP_CONTEXT and a map number or
HH_DISPLAY_TOPIC and a file name.
Make sure the map number is linked to your topic. In the
project.hh file (open it with notepad), there should be a
line #define IDNAME mapnumber. Then search for that IDNAME in your
project.ali file. It should be linked to your topic filename
IDNAME=
Topicfilename.htm. That "Topicfilename" should have no
spaces (for example, "Whats New.htm" wouldn't work).
John

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    I have problem with buying in games , I got the massage that the purchased can not be completed , please contact iTunes support.. I need help for my case please

    http://www.apple.com/support/itunes/contact/

  • When I try to install iTunes 10.5, it says, "There is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor."  I have Windows XP and I need help.

    5, it says, "There is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor."  I have Windows XP and I need help.

    After reading all these posts, one by one did not resolve my problem until I got the very end.  Regardless of what step would resolve your problem, these are the steps I would recomment to everyone for a what seems to be a safe and fool-proof upgrade to iTunes 10.5.
    1. Stand alone upgrade to the latest Quicktime version
    2. Go to control panel and "change" then select repair to the following applications in the order specified by the post on Oct 27. (Notice I skipped Quicktime because it had been upgrade manually,and Bonjour did not have a "repair" option)
    iTunes; Apple Software Update: Mobile Device Support; Apple Applications Support
    Some of these applications may not appear if they do not apply to your configuration (no iPhone, or no iPad, or other apple devices).
    Once all updated, I did not need to restart nor launch any applications, I simply went straight into the 10.5 upgrade, and where it normally got stuck, this time the installation continued for a while longer until it completed successfully.
    Great work everyone who contributed!  Thank you very much!

  • I really need help. I try to contact support to no avail. There simply is no option on the site, You are always referred to a further topic which has notihing to do with my problem. I bougnt a full master pack CS6 which I had installed on a mac for one ye

    I really need help. I try to contact support to no avail. There simply is no option on the site, You are always referred to a further topic which has notihing to do with my problem. I bougnt a full master pack CS6 which I had installed on a mac for one year. Then, I decided to change it to another computer, so I sisintalled it according to instructions. In the meantime I got a free trial of creative cloud on that computer, but I gave up and decided to reinstall my cd-roms. However, everytime I try to use acrobat for instance it says that my trial period ran out! I disinstalled my cloud products, I am using my registered full master series items, they have nothing whatsoever to do with my creative cloud FREE subscription. If I try to cancel my free membership, it is to no avail, there simply is no such possiblity. I want to use the software I paid dearly for, not the cloud items I disinstalled and which do not interest me. How can I contact Adobe to fix it? It was no fault of mine, I did all I was supposed to, disintalling items before installing the right ones, but the system must have some error i am not responsible for.

    open an app and click help>activate.
    if you try to open an app and see a 'your trial has expired" window, click license this software and enter your serial number.
    if you can't do either, run the cleaner and make sure cc is cleaned from your computer, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

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