Need help with Adobe Connect Pro templates

Hi Everyone -
I'm working with a colleague to help her prepare a few webinars. I originally created a series of meetings for her, but she wants to use customized templates. Apparently, you cannot apply a customized template to an existing meeting; you need to select the template when you create the meeting.
My colleague reports the following:
I deleted the webinars you created in Adobe Connect so that I could re-create them with my new meeting template.
I saved the my meeting template first in "My Templates" and tried creating the meetings, but was unsuccessful at using the template. Then I tried creating the meetings with my template in "Shared templates." Still no luck.
No matter what I do, once the meeting is set up (having selected the my meeting template) and I enter the meeting room, I just get blank space and this message:
"The template you are looking at is the one we use if the default template feature is not working."
I then emailed support at Clarix and got the following, fairly unhelpful advice:
What we are assuming is a template was deleted. Now, the way templates work: There are default ones, used to create a meeting. If you use that meeting to create a template, the new template in fact relies on the previous existing template. So, you are winding up with a chicken and the egg scenario – it doesn’t know where to begin.
So, best practice – never delete a template – any template that was created based on the original will not work.
This doesn't seem to be a solution to a problem, and since I'm new to working with templates in ACP, I am wondering if anyone else out there has any advice.
Thanks in advance!
Lucy

Hi Lucy,
In order to use a meeting as a template you have to move that particular meeting into shared Template folder and then while creating any new meeting you will get an option to use that meeting as a Template for your New meeting. Also please revert with some more details so that we can look into that matter more clearly.
Also you can contact the Technical Support for Connect its free of cost the number is 18004223623
Thanks!
Swetank

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