Need help with contact recovery

i need some help please
i lost my bb 9900 last week and now am using a bb 8520 that has os 5.0 i believe
supposedly bb protect will not work with this phone so I cannot access my weekly backups from protect website
is there anyway i can transfer those online backups to my home mac computer so i can load to this phone without installing protect app? (it wont let me install on this phone)
if not - can someone from RIM send to me? i can see the backup files on protect website - latest from around when i lost my phone.
the reason for all this is i have many BBM contacts - and previously, i was able to restore using email when i got my 9900 and it loaded successfully - now, when i try retore by email - it states no contacts linked to my email address!
i dont have these bbm contacts on my mac since the last backup on the computer was last year - since then, i have only backed up using protect
i am having no luck at all!!!!

sunnyb82 wrote:
but i dont understand your last part:
(this doesnt show up in my options tab for contacts)
As for the continued inability to restore your contacts from BB Protect, also check this:
On the BlackBerry smartphone, navigate to Contacts > Options > Desktop Contact List. Set Wireless Synchronization to No.
Check that same setting for any Contact Lists you have displayed in the Contacts Options area.
not sure what this all means > Further, if you are going to use Google as your Contact list source, then restoring from any source is moot...if Google has the correct data, then allowing it to continue OTA synchronization would be your best approach.
My point was that the Option setting indicated may or may not exist...if it exists, then it needs to be set to NO. If it does not exist, then it is not relevant (which I think is what applies in your case). In any event, since you were able to restore, all is well as far as contacts are concerned.
sunnyb82 wrote:
so i have my old BBM pin - how can i retrieve the BBM contacts from there? its linked to my gmail address because i restored by email to my 9900 last time
You have your old BBM PIN? Hmmm...I'm not quite sure what you mean by that. Knowing the PIN is just that...knowing the unique PIN that was assigned to your old BB at time of manufacture. But, for obtaining your old BBM contacts, you'd need the actual device or a successful backup that was previously created (either the Desktop Software or via the in-BBM backup method). Knowing only the PIN itself now, I don't see how that applies. Perhaps I do not understand?
Now, if what you did was do the remote in-BBM backup using an email address, then that's a different thing indeed. But I don't exactly know how that works...it may well be that it only works for the exact same BB and not to another BB. I've always used the local file BBM contact backup as I then know for certain that I have control over the backup file.
sunnyb82 wrote:
can someone from rim help me retrieve this data since its all stored on the servers...
For free, only if you can convince your mobile service provider to escalate your case into RIM.
For a fee, you can ask via Incident Support, but it does cost to just ask the initial question, and I've no idea if there even is a way to accomplish what you are wanting to have them do (I rather doubt it, but I still do not quite understand what your request is):
http://us.blackberry.com/support/programs/technical/incident.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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