Need help with DM software install - installer thinks I have previous installation, but I don't

This is really frustrating me, but I recently uninstalled v4.3 and have been struggling to re-install ANY version of the DM onto my XP Pro machine. I have followed every bit of advice I can find including clean un-install / install, change the TEMP environment variable, unzip the installer and store locally, but I still can't figure this out.
I've been studying the installer log file, and I think this might be a clue:
InstallShield 14:12:58: Registering Msi Server...
MSI (c) (4C!DC) [14:12:58:742]: Note: 1: 2732 2: 0
InstallShield 14:12:58: Invoking script function RIM_CheckForDesktopDowngrade
RIM: Found existing DesktopMgr.exe at: C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
RIM: Failed to retrieve version info from: C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
InstallShield 14:12:58: CallScriptFunctionFromMsiCA() ends
MSI (c) (4C!DC) [14:12:58:774]: Leaked MSIHANDLE (55) of type 790531 for thread 3804
MSI (c) (4C!DC) [14:12:58:774]: Leaked MSIHANDLE (54) of type 790531 for thread 3804
Action ended 14:12:58: RIM_CheckForDesktopDowngrade. Return value 3.
MSI (c) (4C:40) [14:12:58:789]: Doing action: SetupCompleteError
Action 14:12:58: SetupCompleteError.
Action start 14:12:58: SetupCompleteError.
Info 2898.For Tahoma8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Info 2898.For TahomaBold10 textstyle, the system created a 'Tahoma' font, in 0 character set.
Action 14:12:58: SetupCompleteError. Dialog created
It seems to think that I have a previous version installed in my Program Files, but no such executable exists (as I mentioned earlier, I have followed the clean install procedures more than once
Any ideas?
Message Edited by tbarcelo on 05-19-2009 02:21 PM
Solved!
Go to Solution.

Hi and Welcome to the Forums!
You say you followed the instructions for a clean install -- but what about a clean un-install? Those instructions are here...
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02206&slic...
Edit -- oh...and reboots...lots of them...one between each step...after an uninstall...after an install...etc.
Message Edited by sdgardne on 05-19-2009 11:09 AM
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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ERROR at line 10:
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ERROR at line 20:
ORA-00942: table or view does not exist
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ERROR at line 20:
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ERROR at line 20:
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ERROR at line 9:
ORA-00942: table or view does not exist
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ERROR at line 2:
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ERROR at line 2:
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FROM oc_product_information o
ERROR at line 4:
ORA-00942: table or view does not exist
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ERROR at line 4:
ORA-00942: table or view does not exist
FROM oc_product_information o
ERROR at line 4:
ORA-00942: table or view does not exist
FROM oc_product_information o
ERROR at line 4:
ORA-00942: table or view does not exist
FROM oc_product_information o
ERROR at line 5:
ORA-00942: table or view does not exist
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ERROR at line 4:
ORA-00942: table or view does not exist
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ERROR at line 5:
ORA-00942: table or view does not exist
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ERROR at line 5:
ORA-00942: table or view does not exist
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ERROR at line 4:
ORA-00942: table or view does not exist
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ERROR at line 4:
ORA-00942: table or view does not exist
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ERROR at line 4:
ORA-00942: table or view does not exist
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ERROR at line 4:
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ERROR at line 4:
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</head>
<body>
      <a href="http://www.artviper.net/test.pdf" class="bump" rel="800-350">PDF File »</a><br />
<script type="text/javascript" src="js/mootools.js"></script>
<script type="text/javascript" src="js/bumpbox-2.0.1.js"></script>
<script type="text/javascript"> doBump( '.bump',750, 500, '111', '900', '0.8', 5, 1 ,'333', 15,'000', 4,
                 Fx.Transitions.Bounce.EaseOut,
                 Fx.Transitions.Bounce.EaseOut,
                 'images/demo_bg_bumpbox.png',
                 'top left',
                 'repeat-x' ); </script>
</body>
</html>

These paths won't work because they point to files on your local hard drive.
<script type="text/javascript" src="file:///Macintosh HD/Users/Robert/Downloads/bumpbox Folder copy/js/mootools.js"></script>
<script type="text/javascript" src="file:///Macintosh HD/Users/Robert/Downloads/bumpbox Folder copy/js/bumpbox-2.0.1.js"></script>
Are you working within a properly defined local site?
Did you save those javascript files to the js folder in your local site root?
Correct path to scripts for this test page should look like this:
<script type="text/javascript" src="../js/mootools.js"></script>
<script type="text/javascript" src="../js/bumpbox-2.0.1.js"></script>
PS. Do not add spaces to folder or file names. It can create problems for web files.
Nancy O.

Need help with DM software install - installer thinks I have previous installati​on, but I don't

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Need help with DM software install - installer thinks I have previous installation, but I don't