Need help with exclamation on my ipod nano?

I keep getting a folder with an exclaimation mark. I have followed all the instructions on the support page but nothing is working, it is STUCK! I downloaded all the software as the quick start brochure indicated before I connected my ipod. Any suggestions?
dimension 8300 Windows XP

iPod Displays A Folder With An Exclamation Point
Have A Great New Year!
btabz

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Try resetting your iPod.
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My friend bought a green iPod nano from a shop while on holiday in Australia, she's crashed it and now I can't reset it for her. I've tried plugging it into USB port for hours, no sign of life even with a reset (its always worked on this machine before), even after several hours. No sign of it in Windows either.
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Need help with exclamation on my ipod nano?

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