Need help with icloud activation lock please

hi firends
i have be dragged by apple for last 3 weeks or so i had purchased a device in new zealand with orignal proof of purchase submitted to apple icloud team and the best part is they re validate it with the pervious owner and got the same copy if purchase from them when i try to call them up they said they have submitted to the concern department for unlocking and yesterday i get an email saying they cant do it as the shop who sold in new zealand has bought it from USA and now they need the receipt from there to make it work where all legal check up was done and everything is crystal clear APPLE IS JUST HARASSING me for no reason this why people now do want to promote APPLE when a genuine case is presented to them with complete info from seller to buyer and all documents they not ready to unlock it. i highly request every one to please raise this type of concern and get this one voice to TIM COOK AND HIS TEAMthat why genuine person are being left behind where the same icloud can be unlocked by paying to hackers who help people like us to trust them more then APPLE.
I hope MR. TIM COOK read this and have a good look into helping genuine person who are stuck with this type of issues please.
thanks again guys for reading my sad story.
cheers
3horse

How the lock works is explained by Find My iPhone Activation Lock and Find My iPhone Activation Lock: Removing a device from a previous owner's account.
On YouTube you will find some videos helping bypassing the lock and get access to the contacts. With some luck you can contact the previous owner and force him to remove the iPhone from the devices list at icloud.com/find.

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