Need help with log in (says i have no device registered - but I do!)

I've somehow lost my iphone 5 - and really need to use find my iphone in icloud...but when I try to log in, I can't get past this message.  The thing is, I've used this feature before...and my phone was definitely set up.  Does anyone have any suggestions?  Please help!

Are you sure you are signing in with the correct iCloud ID?  If so, you'll have to contact Apple support for help: http://www.apple.com/support/icloud/contact/.

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