Need help with my ymail acct. keep getting pop up verify password ; which is correct , this will appear able to get mail then it will appear again ....

can anyone asst with this issue please

Hello jeff_morrett, 
To find a great deal on an open box item is awesome! I'm sure you and your wife were excited to have everything delivered and installed. It is regrettable to hear of the delay you may have experienced due to inclement weather. While I'm glad James and the other home theater technician were able to make it rather than reschedule and were professional, I understand that a phone call would have made a significant difference once they realized they would be late. 
To find that your open box LG soundbar you had purchased may not have had the mounting bracket you expected, would of course be detrimental to your installation experience. Our open box items should be thoroughly inspected to be labeled and priced accurately. I am truly sorry that your unit may not have included all parts as expected, and that the bracket the store initially provided you to resolve this issue may not have worked for your needs. 
It is discouraging to hear that Jane and Chris from the store may not have been able to provide a satisfactory resolution. To hear that you may have to upgrade to a soundbar you didn't choose and have to pay for another appointment would be quite irritating and rather disappointing. I apologize for any disappointment or frustration this entire experience may have caused you.
Please know that I was able to locate your purchase and order information with the information you shared in your post, and I am reaching out to the leadership at the store to see if we may have any other options for you. If you should have any questions, please let me know. In the meantime, I greatly appreciate your patience. 
Respectfully, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

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