Need Help With Pantech Crux Touch Screen

Question

I don't know if this is the right forum, 95% of the forums seem to be for billing or arbitray things. So, if this isn't please refer me to the correct place for this post.
I have had a Pantech Crux for about 6 months now. About three months ago, the touchscreen stopped working. A section right in the middle refused to allow me to press it. If you were looking at the keyboard, it is the RTYGH section of the phone. It clicks way off to the right, or refuses to click at all. Now, 3 months ago a friend made a suggestion that I wait until the battery died and just restarted. Once I did this, it worked fine, and I chocked the issue up to software.
Now, it has been plaguing me for three weeks, I have let my phone uncharge to zero, erased the entire thing and set the phone to factory settings, I have attempted to clean the screen using certified safe cleaner, all to no avail. What I need to know, from anyone, is A) is this a possible software fix that I can fix? B) if the screen is broken, how much am I looking at to get it fixed?
Honestly, I am beginning to think the pantech curx being listed at near 300.00 without a 2 year warranty is ludicrous and borderline highway robbery. I've enjoyed this phone for the last three months, but if this keeps up the temptation to literally rip it in half and go get a NET10 phone will be too much to withstand. Honestly, I can't text,  I can't use the calculator, or any programs. Any and all help would be most appreciated.
 

Answer 1

lpseudonyml wrote:
I don't know if this is the right forum, 95% of the forums seem to be for billing or arbitray things. So, if this isn't please refer me to the correct place for this post.
I have had a Pantech Crux for about 6 months now. About three months ago, the touchscreen stopped working. A section right in the middle refused to allow me to press it. If you were looking at the keyboard, it is the RTYGH section of the phone. It clicks way off to the right, or refuses to click at all. Now, 3 months ago a friend made a suggestion that I wait until the battery died and just restarted. Once I did this, it worked fine, and I chocked the issue up to software.
Now, it has been plaguing me for three weeks, I have let my phone uncharge to zero, erased the entire thing and set the phone to factory settings, I have attempted to clean the screen using certified safe cleaner, all to no avail. What I need to know, from anyone, is A) is this a possible software fix that I can fix? B) if the screen is broken, how much am I looking at to get it fixed?
Honestly, I am beginning to think the pantech curx being listed at near 300.00 without a 2 year warranty is ludicrous and borderline highway robbery. I've enjoyed this phone for the last three months, but if this keeps up the temptation to literally rip it in half and go get a NET10 phone will be too much to withstand. Honestly, I can't text,  I can't use the calculator, or any programs. Any and all help would be most appreciated.
Hi lpseudonyml,
I am sorry to learn that your phone is not working properly; I would be frustrated if I had the issues outlined on your post with my phone. Since you have already done several troubleshooting steps including a factory reset, I would consider replacing the phone. The best part is that your phone is only 6 months and is still within the one year manufacturers warranty and can be replaced at no cost to you. Please keep in mind that if phone has sustained liquid damage or physical damage the warranty is voided and phone cannot be replaced for free by the warranty program. For details on processing your warranty replacement please visit the link below:
Certified Like-New Replacement Warranty Program
If your phone does not qualify for a warranty replacement due to liquid or physical damage you can get a Certified Pre-Owned phone at a discounted price. Please visit link below for details:
Certified Pre-Owned Replacement Program