Need help with reading email

I have had my Blackberry only a few days, but was doing fine.  All was set up correctly, but for some reason I was snooping around and evidently have changed something. Now, I can't select an individual email message to read. I can only select multiple messages and then when I click the track ball the only options are to delete, save, etc. Also, my suretype does not seem to be working now (although it is on). I also have an upwards, large arrow and "123" in my upper right hand screen that has not been there before. I know it might be something silly, but I appreciate any help or tips to resolve this.  I was really loving it until now. 
Thanks!!!
Kim

take the battery out and put it back in. This should fix it.
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.

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