Need help with transferring phone files

So my girlfriend has an audio file on her phone (a Droid RAZR HD) and she needs to upload it to a computer for a class. Her computer is really bad and so she's using mine, a Mac. I downloaded the Backup Assistant program for Mac and when her phone is plugged in I can drag all the files she needs over to the local content but the transfers always fail. When I click on the transfer log it simply says they failed but it never gives any explanation as to why or how to fix it.
We've tried going bluetooth connection but I have an iPhone and whenever she searches for bluetooth devices my phone doesn't show up in hers and vice versa. I have plenty of space in my Verizon Cloud to transfer it there but her phone is on her parents plan so I can't really transfer her files to mine. It seems her phone is already linked with a Cloud account that isn't mine.
What can we do to resolve this issue? Any tips would be greatly appreciated

Have you tried Looking in here through Motorola's Help Pages,?  If not give this a Look.. b33
http://www.motorola.com/us/shop-all-mobile-phones-1/Droid-Razr-HD/m-DROID-RAZR-HD.html
https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8448/action/auth#/how_do_i

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