Need help with upgrade from Adobe Creative Suite to PS CS4

My old laptop with Photoshop on it crashed and I ended up purchasing a new laptop.
I'm trying to reload my PS CS4.  I am using an upgrade from an educational Adobe Creative Suite Premium to the CS4 and when I loaded it on my old laptop I had to get installation help through customer service, but now customer service will not help me since it is CS4.
When installing the upgrade, it tell me to select the product I already own.  I own the educational full creative suite, but am only upgrading the Photoshop.  I chose Photoshop CS and tried entering the serial number for the suite.  It tells me that the serial number doesn't match the product chosen.  Of course the only products I'm allowed to choose from is Photoshop CS, CS2, or CS3 and not Creative Suite Premium.
The other serial numbers on this CS is Golive CO and Pagemaker Plug-in.
I was told there are Adobe customer service reps here on the forum, please tell me what it was I need to do to get my Photoshop installed.
Thanks

i wasn't aware that you could get a ps4 at an upgrade price using an older creative suite produect.  i searched online and found this thread (http://forums.adobe.com/thread/476009) which makes it appear that was not a valid upgrade path.
but, if you're confident that was a valid upgrade path, i'm pretty sure something will need to be done on adobe's end and no amount of manipulation, on your end only, will work.
your best bet would be to get help in this forum from an adobe staff member like jeff wright who is very knowledgeable and goes out of his way to help adobe customers.  to that end, if i were you, i would start a new thread mentioning his name in your title and in your initial post explaining:
you have the educational Adobe Creative Suite Premium and purchased a photoshop cs4 upgrade years ago that required adobe support help to install years ago. 
that worked well until a recent computer problem forced you buy a new laptop and you are now trying to reinstall that ps cs4 and again need support help but have been refused help because cs4 is not current.

Similar Messages

  • Looking to upgrade from Adobe Creative Suite 3 Production Premium to the latest.

    I am looking to upgrade from Adobe Creative Suite 3 Production Premium to the latest. We are running on an isolated network without access to the Internet. Looking for advise on how best to proceed.

    As far as upgrading goes, you will not have that option for CS3 as it is not in the upgrade path for CS6.  You will have to purchase the full version of CS6.  I don't know if buying the disk is still an option, but if you have to you can download the installation file(s) and copy to a removeable media and install using that.  In order to activate it you will have to perform an offline activation.
    Here are some links that might be of help...
    Creative Suite 6
    Offline Activation

  • Issue with upgrading to Adobe Creative Suite 6 Design & Web Premium.

    I am running into a serial number error.  I am trying to upgrade from Adobe Design Premium 5.5 to Adobe Creative Suite 6 Design & Web Premium.  When I am prompted to input the serial number for Adobe Design Premium and I copy it directly from my account it says "This serial is not for a qualifying product. Please try another."  What am I doing wrong?

    Is CS5.5 also an upgrade version or was it purchased as a full version?  (This is somewhat of a gray area for me as far as not knowing if you need to enter the qualifying full version or not.)
    You might try talking to Adobe Support directly... try the chat option...
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • I need help with upgrade from CS5.5 to CS6 Production Premium DISC version

    Hi,
    i bought the Production Premium CS5.5 in 2011. I then bought the CS6 Upgrade (the boxed version). After the security desaster at Adobe, the keys were invalidated. So when now years after purchase I wanted to use my product, Adobe said I had to download the file CS6 (6GB) from the Adobe server. I did that. After unzipping, the Installer says that a file is missing and I should use a tool which is now not on the Adobe site since it has been discontinued.
    It would be nice if anybody had an idea how to get this to work.
    Thank you in advance.
    A former premiere fanboy that is now really annoyed.

    Hi, thank you for the fast reply. I tried to put the downloaded file (7zip, CS6) und the small file (setup file 1MB) in a new folder with write priviledges. 150GB free space. It starts to unpack 3% then cancels due to insufficient space or a write priviledges error (none is true). I will try your link. Yes, I have both boxes here with the serial keys. CS 5.5 is installed on the PC so it should find it. The tool I mentioned is:  Adobe - Adobe Support Advisor

  • Need help with upgrade from WXP MCE to Vista Ultimate on Qosmio G30 - 175

    Hi all, I tried searching for the following issue to no avail so I would be most grateful if someone could help and point me in the right direction:
    Tried to upgrade the XP to Ultimate and it got to unpacking stage and BSOD "Session3_initialization_failed (xxx STOP: 0x0000006F (0xC000009D, 0x00000000, 0x00000000, 0x00000000) appeared repeatedly. I tried again and the same happened.
    I have already updated the BIOS and stripped the conflicts out of the Toshiba suite of programmes and the update advisor gave the OK on several ocassions before attempting this exercise.
    Help.........Dave

    Forgot to mention too that I am currently running with 2 x 2GB Ram and no additional hardware or software has been added prior to attempting the upgrade. The medium I am using to upgrade is a recently purchased full retail version of 32 bit Vista Ultimate (which also includes a 64 bit version too in the box).
    I have been in touch with Microsoft Support in recent days and they told me that my hard drive appears to be defective being the reason for the failed upgrade. Infact last week together with Microsoft on the phone we did attempt a clean install but that just lead to me having to abort the clean install and rescue my laptop back to original XP MCE.....flipping heck!!!!!

  • Can someone tell me what the benefits are to upgrading from Adobe Creative Suite 6 to Creative Cloud.

    I work alone, I am the only employee of 1500 employees who uses adobe software.  Other than having a lot of people who use the same software and being able to bounce ideas off each other, what are the benefits?

    CS6 is 3+ years old and is no longer being updated... Cloud is current, and IS being updated with new features
    If you don't need new features, or the ability to edit new file types, keep using CS6

  • I own Adobe Creative Suite 5 Design Premium Upgrade and I bought the upgrade to Adobe Creative Suite 6 Production Premium but it wont work with my serial number what have I done wrong

    Hi Mark,
    I own Adobe Creative Suite 5 Design Premium Upgrade and I bought the upgrade to Adobe Creative Suite 6 Production Premium but it wont work with my serial number what have I done wrong
    Mick

    Moving this discussion to the Downloading, Installing, Setting Up forum.
    Aussimick you will want to enter in the qualifying serial number from the full version of Adobe software you purchased.  You can find the serial numbers located under your account by following the steps listed in Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  • Need help with upgrading my OS from 10.5.8

    Need help with upgrading my OS. I havent upgraded the OS since I bought it and have version 10.5.8. Now I cant download Mountain Lion- or even Snow Leopard. When i downloaded the first version of SL- 10.6.1 it says i have to have 10.6 first and I cant find that.

    Start by checking if you can run Snow Leopard:
    Requirements for OS X 10.6 'Snow Leopard'
    http://support.apple.com/kb/SP575
    Whilst Apple withdrew Snow Leopard from their stores, you can still get it from Apple by calling 1-800-MY-APPLE (if you are in the USA) and they will supply the SL DVD for $20 for a single user, or $30 for a family pack that covers up to 5 Macs.  You can also purchase the code to use to download Lion from the same number (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
    http://www.apple.com/osx/specs/
    If you are outside the US call your national Apple Helpline:
    http://support.apple.com/kb/HE57
    If you're in the UK, use this number: 0871 508 4400
    When you have installed it, run Software Update to download and install the latest updates for Snow Leopard.
    UPDATE:
    OS 10.6 Snow Leopard is once again available from the Apple Store:
    http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
    and in the UK:
    http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
    but nobody knows for how long it will be available.
    To use iCloud you have to upgrade all the way to Mountain Lion:
    http://support.apple.com/kb/HT4759

  • I am trying to finish the installation of Reader from Adobe Creative Suite 5.5 Design Premium and it will not let me proceed because it says "Please close the following applications to continue. Google Chrome.exe" ,  I don't have any Chrome applications o

    I am trying to finish the installation of Reader from Adobe Creative Suite 5.5 Design Premium and it will not let me proceed because it says "Please close the following applications to continue. Google Chrome.exe" ,  I don't have any Chrome applications open and I have even gone to Add/Remove Programs and removed Chrome from my PC. Still get error. Any advice?

    ctrl-alt-del > start task manager > processes

  • Please i need help with switch from the us store to malaysian store how i can switch

    Please i need help with switch from the us store to malaysian store how i can switch

    Click here and follow the instructions to change the iTunes Store country.
    (82303)

  • Can we use Adobe Creative Suite (student version) CS4 and CS5 for commercial usage in Australia?

    Can we use Adobe Creative Suite (student version) CS4 and CS5 for commercial usage in Australia?
    Can we use for commercial purposes while we are studying?
    How about after we graduate?
    Thank you.

    Check your regional S&T pages for specifics. Generally commercial usage is allowed during school and after graduating, but in some regions extra restrictions may apply if e.g. your software is subsidized by your government or the license owned by the school and you just "loaned" it.
    Mylenium

  • Hi, I previously used a PC with the purchased Adobe Creative Suite 6, but it is a disk drive, and I need it for my Macbook Pro. Is there anything I can do?

    Hi, I purchased the Adobe Creative Suite 6 on my student pricing for $399. I only had a PC at the time so i've purchased a disk drive PC version. As a student in the Graphic Design industry I've been urged to become a Mac user, thus I now own a Macbook, but cannot use my Adobe programs. Is there someway I can change the license for the PC suite to Mac? It's quite expensive, and a waste of $400 to keep in on a PC I don't use.

    Order product | Platform, language swap
    Mylenium

  • Need help with upgrading my browser

    I need help to upgrade my window browser, which I use msn 9. I have java 1.5.02 or higher but won't be able to work with.

    Start by checking if you can run Snow Leopard:
    Requirements for OS X 10.6 'Snow Leopard'
    http://support.apple.com/kb/SP575
    Whilst Apple withdrew Snow Leopard from their stores, you can still get it from Apple by calling 1-800-MY-APPLE (if you are in the USA) and they will supply the SL DVD for $20 for a single user, or $30 for a family pack that covers up to 5 Macs.  You can also purchase the code to use to download Lion from the same number (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
    http://www.apple.com/osx/specs/
    If you are outside the US call your national Apple Helpline:
    http://support.apple.com/kb/HE57
    If you're in the UK, use this number: 0871 508 4400
    When you have installed it, run Software Update to download and install the latest updates for Snow Leopard.
    UPDATE:
    OS 10.6 Snow Leopard is once again available from the Apple Store:
    http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
    and in the UK:
    http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
    but nobody knows for how long it will be available.
    To use iCloud you have to upgrade all the way to Mountain Lion:
    http://support.apple.com/kb/HT4759

  • Can't re-install Photoshop, all other programs from Adobe Creative Suite 5.5 Design Standard (DVD) installed successfully.

    My iMac crashed and once I recovered it I re-installed all my software including my Adobe Creative Suite 5.5 Design Standard (DVD) but Photoshop simply won't install after 3 or 4 attempts. After the lengthy installation process I get a huge error message on Photoshop which I am pasting below. How can I finally install Photoshop? All my other programs are working. Help is much appreciated. Many thanks.

    WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

  • Accidentally uninstalled Photoshop Cs6 from 'Adobe Creative Suite 6 Master Collection'

    Okay, so I was just using Photoshop and then my friend wanted me to try and airdrop it to her since she didn't have photoshop. I tried to airdrop it to her and it failed. Later on, my photopshop icon had an question mark on it and i realized that it won't open. I started to play around and accidentally uninstalled it by going to Applications->Utilities->Adobe Installers and clicked on Adobe Creative Suite 6 Master Collection. After uninstalling it, I thought I could reinstall it again but I can't find any files or whatsoever to install it again.

    Please download and install it from here:
    http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
    Regards,
    Ashutosh

Maybe you are looking for