Need IDoc Related Help

Hi Folks,
I need an urgent help on IDOC issue for COR3 Transaction.
We have one legacy system from where data is coming for a particular Process Order. Now in Process Order display transaction COR3 when we go to Good Receipt Tab, and double click on batch, it displays the batch characteristics. Now Batch Detail's classification tab there are characteritics values. These characteristic values are suppose to store multiple values. We have changed in configuration.
Now when I execute the IDOC it stores only current value. It is kind of that it overwrites the previous value and keeps the new value in it's place and i want to retain all the values from the very beginning to the end. Please help me with the same.
Siddarth.

Try a hard reset.Disconnect all external devices first.
1-remove power cord and battery
2-press power button for 30 seconds
3-reinstall only power cord for first startup.
4-power on
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    From: [email protected]
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