Need MAJOR itunes help

Ok...Never before had issues with itunes until the latest updates that go back to this past fall...I really have no idea how to use this program like I once did.
here is what I need help with:
1)  Bought an album on my iphone...cannot seem to find where to download it on any of my three macs (MBP, MM, imac).  In itunes on my MM it seems to exist in the cloud only, but there is an exclamation point to the left of each song.  I cannot find this album on any of my other two macs and cannot find an option to download it to these anywhere.
2)  My music library is located on an external RAID drive.   In itunes preferences I always set this as the location of my itunes folder, but for some reasons it always defaults back to the itunes folder that is on the local HD.  WHy does it keep changing back?
3)  Somehow I ended up with three different libaries.  There is a libaray with a little house icon with a musical note on it, than the RAID library, than some other library with chinese characters on it...I have no idea where this latter one came from...

Just run the iPod updater. One of the choices is to restore it back to factory defaults. That should wipe the drive. Then you can run the updater again and install the latest version of software for your particular iPod.
I had the same problem once before, and that took care of it, lickity split!
Good luck,
Mike

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