Need moD help employee want advice for my aunt

Hi there
In a nut shell mu grandad house has my aunts bungalow in the grounds
He has two lines coming in
One business set up for him - bb is not abled on this line
My aunts line - bb enabled but does not have a router with more than one port has the voyager 210 I recommend the voyager 240 as the hub is no good what's so ever !
There is a facts on the line stopping bb getting through this needs moving asap! I'm not even going to get into reasons bar the fact the business needs it!
At the moment we are using extension cables from next door 200 meters away with power line adaptors to get bb
Rung thd who did not listen but kept saying they would send out hub 3
Bare in mind I have told them we have already tested the hub from the White one all the way up to 3
The hubs are too powerful enough
Any advice you can give will be great and if you can get the darts removed even better! As the business can then start getting the service it is paying BT for and my aunt can finally use her bb without the constant cut outs
With regards b west

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