Need new serial number for Photoshop Elements 6 - how to get?

I purchased Photoshop Elements 6 for my mom back in 2007. She's FINALLY getting around to installing it today and it keeps giving her an invalid serial number error.
So I loaded her up on Team Viewer to make sure she's doing everything correctly (she's elderly) and she was.
The error screen says she could retrieve the number from 'my' account or request a new one.
I logged into my Adobe account, found the order and re-checked the serial number. It is correct.
There is no place to request a new one.
I hit the 'contact us' button at the bottom and wasted half an hour on live chat only to be told they can't help and I need to join the forums and ask here.
I do not want to buy her a new version of the product as she will only wait eons to install it again. I do not live close enough to her to do it for her.
How can I get the product to install?
She was using Windows XP when I purchased this for her. She is now 2 new computers later and using Windows 7.
Any help would be appreciated.

OK as promised I am here to update the status of this "problem" my mom has.
There was nothing wrong with her installation. Before I started doing any uninstalling or running as Admin, I put the registration number in again and it worked perfectly fine. It went to the registration page asking how I want the product registered:
Email
Snail mail
Never
I simply chose never and it loaded the program with no effort. Why register again when she already did years ago?
Thanks for all your prompt help when I first posted. It's much appreciated

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