Need password to sync my BB Torch with BB Desktop ?

I have a Torch and wanted to save and sync my calendar and contacts with my Mac through BB Desktop.
Everything run well until my Cie activates the sync with my Business mailbox. Then, when I plugged my Torch to my Mac to save my contacts, the BB Desktop asked for a password...the thing is that I never protected the access to the BB Desktop with any password !?! I have only 5 tries before the system resets my device and erases all information...Would you have any idea about how to get access to BB Desktop and save my contacts and calender without any password??
Thanks for any information !!

Hi and Welcome to the Forums!
The desktop software prompts for the same password that you created on the BB itself. You must be careful about the fact that the BB keyboard is so tiny that each key does multiple things...typing the same characters on the MAC keyboard may require some modifier (alt, caps, etc.) that you have active on the BB.
For now, untether and enter your password on the BB itself...that will reset the counter back to 10. Pay close attention when you do this and see the exact characters that are being sent...you may be surprised by what you see.
Good luck!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Thanks, FromSouth -
I called Apple Support and they also said that she has to have access to my iCloud account. We did figure out that some of the notes from 2011 and 2012 are from a shared business account which also allows notes, but that is a Verizon account and should not impact, in any way, shape, or form, the iCloud account.
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