Need refund but support and refund form don't work...

Hi, support form says "Sorry, we’re having some problems at the moment. Please try again later. In the meantime, you can post to the Skype Community or read our FAQs." from 2014-7-9.
Refund form says "This is a required field." for field "Ordered on", but i fill date.
please help.

Please can someone tell me where I can find the Skype Cancellation and Refund form. Thank you.

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