Need reimbursement for game not working

on the email receipt i clicked report a problem which gets me to the apple website but then where do i go from there?
I reported a game proble to the vendor who after saying that there was no fix, offered to reimbursement me.
thanks for you help

Use the links of this page - http://www.apple.com/support/itunes/
At the bottom of the page is a link to Support.
MJ

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Revision: 13257
Author:   [email protected]
Date:     2010-01-04 10:49:13 -0800 (Mon, 04 Jan 2010)
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Fix for @inheritDoc not working on a setter, but works on a getter
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Reviewed By: Paul
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ERROR: ld.so: object '/home/juanma/.local/share/Steam/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
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libGL error: driver pointer missing
libGL error: failed to load driver: radeonsi
libGL error: dlopen /usr/lib32/xorg/modules/dri/swrast_dri.so failed (/home/juanma/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /usr/lib32/libLLVM-3.4.so))
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ERROR: ld.so: object '/home/juanma/.local/share/Steam/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
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libGL error: failed to load driver: swrast
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Game removed: AppID 570 "Dota 2", ProcID 5520
ExecCommandLine: "/home/juanma/.local/share/Steam/ubuntu12_32/steam -foreground"
Generating new string page texture 321: 256x256, total string texture memory is 458.75 KB
Game update: AppID 570 "Dota 2", ProcID 5798, IP 0.0.0.0:0
ERROR: ld.so: object '/home/juanma/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
ERROR: ld.so: object '/home/juanma/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
pid 5800 != 5799, skipping destruction (fork without exec?)
ERROR: ld.so: object '/home/juanma/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
ERROR: ld.so: object '/home/juanma/.local/share/Steam/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
libGL error: dlopen /usr/lib32/xorg/modules/dri/radeonsi_dri.so failed (/home/juanma/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /usr/lib32/libLLVM-3.4.so))
libGL error: unable to load driver: radeonsi_dri.so
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libGL error: failed to load driver: radeonsi
libGL error: dlopen /usr/lib32/xorg/modules/dri/swrast_dri.so failed (/home/juanma/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /usr/lib32/libLLVM-3.4.so))
libGL error: unable to load driver: swrast_dri.so
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Game removed: AppID 570 "Dota 2", ProcID 5798
Game update: AppID 570 "Dota 2", ProcID 5973, IP 0.0.0.0:0
ERROR: ld.so: object '/home/juanma/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
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pid 5975 != 5974, skipping destruction (fork without exec?)
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libGL error: unable to load driver: swrast_dri.so
libGL error: failed to load driver: swrast
PROBLEM: You appear to have OpenGL 1.4.0, but we need at least 2.0.0!
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It seems I won't be able to play today
As you can see I am using the open source drivers, and I have an ATI HD 7770
Last edited by joanmanel (2014-08-16 16:24:47)

STUART wrote:Have you tried removing the root Steam Runtime versions of those core libraries?
rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libstdc++.so.6
rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/i386/lib/i386-linux-gnu/libgcc_s.so.1
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rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libxcb.so.1
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